The Director of Customer Experience will own the end-to-end customer journey, including strategy, team management, and the implementation of metrics to drive retention and growth. They will lead high-stakes escalations, optimize support operations through automation, and align cross-functional teams to ensure a consistent customer experience.
The Business Development Representative will conduct daily outbound outreach to potential clients in the Bitcoin mining and AI/HPC sectors. They are responsible for qualifying leads and scheduling meetings for Account Executives and leadership.
The role involves managing the sales pipeline by qualifying BDR-sourced meetings and serving as the primary contact for prospects through onboarding. Additionally, the account executive will coordinate with internal engineering and finance teams while prospecting for new business during downtime.
The Business Development Representative will prospect and cold-call potential clients in the AI and data center sectors to secure initial meetings. They will also manage relationships within the CRM and travel frequently to industry conferences to represent the company.
The Chief Financial Officer will lead the capital strategy, including designing capital stacks and managing end-to-end fundraising processes with institutional investors. They will also oversee the finance organization, including accounting, reporting, and deal economics for data center infrastructure projects.
