Research and follow up on insurance and self-pay accounts, contact patients and payers, and resolve billing issues to support prompt and accurate payment. Document account activity, maintain aging-account workflows, perform quality checks, and comply with company standards and applicable laws, including HIPAA.
The Payment Workflow Specialist reviews trip records to ensure accurate payment posting, contractual adjustments, and patient responsibility calculations. They also investigate account discrepancies, resolve posting errors, and maintain compliance with HIPAA privacy policies.
Research and resolve pending, denied, held, or incorrectly paid commercial insurance claims through carrier follow-up, corrections, appeals, resubmissions, and supporting documentation. Maintain accurate billing-system records, process correspondence, identify recurring issues, and meet productivity and accuracy expectations.
Define and document architecture for web applications, APIs, and IoT integrations, while guiding development teams on technical standards and best practices. Optimize application performance, security, and reliability, and collaborate with stakeholders to align technical solutions with business goals.
Develop and maintain firmware, backend systems, and tooling for cellular IoT devices, including C software for STM32 microcontrollers and integration of embedded AI models. Collaborate with hardware and manufacturing teams, work hands-on with devices to troubleshoot and validate them, and optimize cellular communication and low-power operation.
The Software Architect will lead the design and implementation of scalable, secure web applications and IoT integrations. They will provide technical guidance to development teams while ensuring alignment with business goals and performance standards.
Review and code EMS transport claims, validating service levels, medical necessity, payer routing, mileage, and supporting documentation for accurate, compliant reimbursement. Research and correct claim discrepancies, maintain coding records, meet productivity and accuracy targets, and communicate with internal partners to resolve questions.
Develop and optimize SQL reporting and data validation, build Power BI dashboards, and analyze data to provide actionable insights. Support customer implementations and platform configuration, maintain data integrity, document workflows, and troubleshoot issues across systems and integrations.
Handle high volumes of incoming patient calls, answer billing-related questions, research account issues, and determine appropriate resolutions while following client workflows. Document calls accurately, protect patient confidentiality, complete follow-up actions, and meet daily quotas in a remote call center environment.
The Regional Sales Director is responsible for driving regional revenue growth and profitability by implementing sales strategies and tactics. They provide leadership, coaching, and direction to a remote team of Account Managers while fostering relationships with key customers and vendors.
The Cash Posting Specialist is responsible for accurately posting, allocating, and reconciling payments from various insurance carriers and patients. They must ensure financial records are balanced, resolve posting variances, and maintain detailed documentation of all transactions.
The Software Engineer will develop, test, and maintain high-quality software solutions while collaborating with cross-functional teams to meet business requirements. They are responsible for providing production support, evaluating new technologies, and creating innovative solutions to enhance product performance.
The AR Management Specialist supports insurance and patient billing to ensure accurate and prompt payment for services. Responsibilities include contacting patients and insurance carriers to resolve claims, managing aging accounts, and maintaining detailed documentation in the billing system.
The A/R Management Specialist II manages revenue cycle activities, including resolving complex insurance claim rejections, denials, and appeals. They are responsible for maintaining accurate documentation and communicating with patients, insurance carriers, and facilities to ensure timely payment.
The Patient Research Specialist reviews and processes EMS patient care reports to ensure accurate billing and claim coding. They are responsible for researching insurance coverage, validating demographic data, and resolving discrepancies to support timely reimbursement.
The Prebill Specialist I is responsible for accurately verifying patient demographics, payor details, and transport modifiers to ensure claims are ready for coding. This role involves utilizing system tools to locate insurance information and maintaining compliance with HIPAA privacy policies.
The Credit Balance Specialist is responsible for accurately processing refund requests and maintaining compliant financial records within the EMS revenue cycle. This role involves researching account histories, communicating with external stakeholders, and collaborating with internal teams to resolve billing discrepancies.
The Special Utilities Billing Representative is responsible for resolving pending, denied, or incorrectly paid insurance claims for EMS transport services. This role involves documenting findings, managing correspondence, and coordinating benefits while maintaining HIPAA compliance.
The Field Clinical Specialist will deliver clinical education programs and support the adoption of advanced critical care technologies within hospitals. They will collaborate with healthcare teams to ensure successful product integration and provide bedside-relevant training to optimize device utilization.
The Field Clinical Specialist will provide clinical education and training to healthcare teams to support the adoption of advanced critical care technologies. They will also manage product evaluations and implementations while collaborating with sales teams to drive commercialization and clinical outcomes.
The Field Clinical Specialist will provide clinical education and training to healthcare teams to support the adoption of advanced critical care technologies. They will also collaborate with sales teams to support product evaluations, workflow integration, and commercialization efforts within acute care environments.
The Field Clinical Specialist will provide clinical education and training to healthcare teams to support the adoption of advanced critical care technologies. They will also manage product evaluations and collaborate with sales teams to drive commercialization and improve patient outcomes.
The Strategic Initiatives Program Manager leads cross-functional programs to drive operational efficiency across Billing Services, with a primary focus on offshore delivery strategy. This role is responsible for planning, executing, and reporting on high-impact initiatives while managing vendor relationships and ensuring regulatory compliance.
The Product Manager will develop and implement portfolio business plans, manage supplier relationships, and execute marketing programs to drive revenue. They will also analyze market trends and sales data to identify new opportunities and support product expansion.
The Field Clinical Specialist provides tactical support for sales and marketing by delivering clinical education, product training, and implementation support to healthcare facilities. They manage product evaluations, build relationships with clinical stakeholders, and assist in the onboarding of new sales staff.
The Implementation Consultant leads the deployment and adoption of ePCR and Fire software solutions for public safety organizations. They manage the project lifecycle from discovery and configuration to training, go-live, and stabilization.
Develop and deliver clinical education programs for healthcare teams while managing product evaluations and implementations in critical care settings. Collaborate with sales teams to support commercialization efforts and provide clinical expertise to drive product adoption.
The Medicaid Account Resolution Specialist is responsible for resolving pending, denied, or incorrectly paid Medicaid claims to ensure accurate reimbursement. This role involves managing correspondence, documenting actions in the billing system, and identifying recurring issues to support compliance and revenue goals.
The Insurance Account Resolution Specialist is responsible for researching, managing, and resolving pending or denied insurance claims for Medicare HMOs and Medicaid MCOs. This role involves investigating root causes of claim issues, drafting appeals, and communicating with insurance carriers to secure accurate payment.
The Account Manager is responsible for managing and growing business with existing customers while prospecting for new opportunities within fire, police, and EMS agencies. They will conduct consultative sales, perform video in-services, and meet established sales quotas and activity goals.
The Account Manager is responsible for managing and growing business within an assigned territory by calling on EMS, fire, and police departments. They will conduct consultative sales, manage accounts, and meet or exceed established sales quotas through outbound calling and virtual product demonstrations.
Maintain, enhance, and modernize enterprise applications using C#, .NET Framework, and SQL Server. The role involves troubleshooting production issues, optimizing databases, and collaborating with cross-functional teams to reduce technical debt.
The Account Manager is responsible for driving sales growth within the acute care portfolio by managing existing accounts and developing new customers. This includes conducting sales presentations, providing clinical in-service training, and coordinating with manufacturers to meet revenue goals.
Maintain, enhance, and modernize enterprise applications using C#, .NET Framework, and SQL Server. The role involves troubleshooting production issues, optimizing databases, and collaborating with cross-functional teams to reduce technical debt.
