The role involves remotely monitoring customer service representatives to ensure call quality, accurate coding, and proper documentation. The analyst provides feedback to staff and completes daily statistical and quality control reports.
Sagility
31 Remote Job Openings at Sagility
The SME collaborates with trainers and support teams to assist and motivate agents during training activities. Responsibilities include monitoring learner behavior, managing team chats, and troubleshooting system issues for learners.
Licensed Health Insurance Agents - Medicare - Work from Home
Sagility
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Full Time
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3 days ago
Sagility
The Sales Coach drives the performance of the sales team through individualized coaching, training, and actionable feedback. They analyze performance data to identify trends and partner with leadership to implement strategies that boost productivity.
Lead the clinical sales team to drive revenue growth by selling clinical solutions to U.S. health plans. Act as a trusted advisor to payer executives to implement utilization and care management solutions.
Design and deliver effective healthcare training programs by creating engaging instructional materials, storyboards, and assessments. Collaborate with domain experts and graphic designers to ensure high-quality learning content and adherence to design standards.
The coordinator manages and resolves member and provider complaints, grievances, and appeals. They conduct comprehensive investigations and ensure all responses adhere to state and federal regulatory requirements.
The Supervisor is responsible for coaching and developing customer service representatives to meet and exceed client KPIs and CPIs. They manage employee performance, handle escalated customer calls, and drive continuous improvement efforts within the call center.
Licensed Health Insurance Agents - Medicare - Work from Home
Sagility
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Full Time
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5 days ago
Sagility
Leadership Roles- Licensed Health Insurance- Medicare - Work from Home
Sagility
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Full Time
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5 days ago
Sagility
Leadership Roles- Licensed Health Insurance- Medicare - Work from Home
Sagility
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Full Time
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5 days ago
Sagility
Provide education on chronic conditions and lifestyle management to help members establish and achieve personalized health improvement goals. Coordinate with clinical teams and providers to document decisions and ensure adherence to regulatory and contractual requirements.
Operations-Inbound/Outbound Campaign Manager-Senior Manager-Operations-Exempt-UM2
Sagility
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Full Time
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7 days ago
Sagility
The role focuses on designing, configuring, and optimizing inbound and outbound dialer campaigns to increase contact rates. It involves monitoring performance metrics, managing call lists, and collaborating with technology and client partners to improve operational efficiency.
Leadership Roles- Licensed Health Insurance- Medicare - Work from Home
Sagility
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Full Time
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7 days ago
Sagility
Lead and develop licensed telesales agents through coaching, training, and quality assurance to improve sales performance and customer experience. Serve as a subject matter expert on products and compliance while analyzing performance metrics to drive operational excellence.
Work from Home: Customer Service Representative (Healthcare)
Sagility
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Full Time
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8 days ago
Sagility
Handle incoming healthcare-related calls professionally to provide effective resolutions to customer inquiries. Accurately document call details while meeting daily quality and customer satisfaction goals.
Licensed Health Insurance Agents - Medicare - Work from Home
Sagility
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Full Time
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10 days ago
Sagility
Provide consultative support to customers to help them explore and select the most appropriate Medicare health insurance plans. Build trusting relationships with members while representing the company with professionalism in a remote environment.
Work from Home: Customer Service Representative (Healthcare)
Sagility
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Full Time
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10 days ago
Sagility
Handle incoming calls professionally to research and provide effective resolutions to customer inquiries. Accurately document call details while meeting daily quality and customer satisfaction goals.
The role involves creating, structuring, and maintaining high-quality knowledge articles for the Coverage Review Operations and Service Operations teams. The lead analyst will collaborate with business partners and SMEs to ensure content is optimized for both human and AI consumption.
The Provisioning Associate manages new hire IDs and offboarding for client systems while tracking attrition in Workday and QuickBase. They are responsible for submitting and escalating credential issues and generating daily, weekly, and monthly reports.
Handle inbound and outbound calls to assist healthcare members and providers with benefits, scheduling, and claims. Maintain accurate documentation in EMR/CRM systems while ensuring strict adherence to HIPAA privacy guidelines.
The Supervisor is responsible for coaching and developing customer service representatives to meet and exceed client KPIs and CPIs. They manage employee performance through monitoring tools, handle escalated customer claims, and drive continuous improvement efforts within the call center.
Lead the Global Training Office by designing and implementing learning strategies, content, and tech ecosystems across multiple geographies. Manage the overall training department, including budgeting, resourcing, and the delivery of strategic initiatives like NHT and process changes.
Oversee daily clinical operations and shift management to ensure productivity standards and client service levels are met. Lead and develop a team of supervisors through coaching, performance reviews, and the implementation of operational policies.
The Quality Analyst monitors customer service interactions to ensure quality standards, accurate coding, and proper documentation. They provide feedback to representatives, complete statistical reports, and participate in calibration meetings to maintain service excellence.
Licensed Health Insurance Agents Specialty-Work from Home
Sagility
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Full Time
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3 months ago
Sagility
Licensed Health Insurance Agents will provide consultative support to customers exploring health insurance options by qualifying callers, assessing needs, explaining plan benefits, and guiding them to the most appropriate plan. Responsibilities also include answering inbound calls, building trusting relationships with prospects, and representing the company and client partners professionally.
The Operations Business Analyst Lead is responsible for gathering, analyzing, and preparing reports to support data-driven decision-making within the clinical pillar team. This role focuses on generating insightful reports for various departments, ensuring accuracy, and providing valuable insights to drive business growth and efficiency.
This role involves engaging with operations to build relationships, schedule classes, develop trainer teams, and drive effective group training initiatives across the organization. The manager will coordinate training strategies with business priorities, analyze program data to report outcomes, and ensure system-wide training alignment with evolving healthcare standards.
