You will own the product lifecycle from customer discovery and feedback to shipping features with the engineering team. You will define success metrics and collaborate closely with stakeholders to ensure product launches are successful.
You will engage directly with customers to identify needs and independently ship features across the backend, frontend, and mobile applications. Additionally, you will build and maintain AI-assisted workflows and automation tools to support the company's product ecosystem.
You will manage the day-to-day operations of the Reacher creator community, including recruiting creators and matching them with brand campaigns. Additionally, you will coach creators on content performance and ensure all campaign milestones are met from brief to payout.
You will recruit and manage creators to produce content for the Reacher platform while handling outreach, negotiations, and partnership operations. The role involves tracking deliverables and ensuring creator content effectively reaches target audiences.
You will manage the AE team, set territories, and establish sales processes including forecasting and pipeline hygiene. Additionally, you will work closely with founders to scale the sales organization and hire new talent as the company grows.
The Customer Success Manager will own a book of business, managing the full lifecycle from onboarding to renewal for Pro package clients. Responsibilities include driving product adoption, monitoring account health to prevent churn, and surfacing customer feedback to the product team.
The Customer Support Specialist will manage the support queue across multiple channels, resolving product issues and educating customers on platform features. They are also responsible for documenting bugs for the engineering team and identifying at-risk accounts for the Customer Success team.
The Customer Success Manager will own a portfolio of accounts, managing the entire lifecycle from onboarding to renewal. They are responsible for driving product adoption, monitoring account health, and proactively managing churn to ensure client success.
