Support Engineer
Provide remote technical support for software solutions by diagnosing and resolving complex customer issues. Collaborate with internal teams to maintain service level agreements and contribute to knowledge base documentation.
Provide remote technical support for software solutions by diagnosing and resolving complex customer issues. Collaborate with internal teams to maintain service level agreements and contribute to knowledge base documentation.
The Senior Revenue Accountant will lead technical reviews of customer contracts under ASC 606 and document revenue recognition conclusions. They will also manage monthly and quarterly close activities, prepare revenue forecasts, and serve as the primary point of contact for internal and external audits.
The Product Manager will own the technical direction of Data Solutions on the AI Studio platform and manage the backlog for hosted MCP servers, agents, and apps. They will act as a technical bridge between engineering, support, and customers to ensure the delivery of high-quality, AI-integrated data solutions.
The Senior Account Executive will identify and close direct sales engagements while managing the full customer lifecycle for enterprise and government accounts. They will collaborate with internal teams and partners to implement sales strategies and drive revenue growth within their assigned territory.
You will own the full product experience lifecycle, from interaction design to frontend implementation and quality validation. The role requires active use of AI tools to accelerate development, code reviews, and testing processes.
The role involves translating product strategy into actionable features while leading architecture and cross-functional teams. You will engage with stakeholders and customers to define product roadmaps and ensure the delivery of high-quality, data-driven software solutions.
Design, develop, and maintain automation tools and platform capabilities to improve the stability, reliability, and efficiency of the global SaaS platform. Partner with engineering teams to deploy updates, manage observability solutions, and participate in on-call incident response.
Provide world-class technical support for the Engage product suite via phone, email, and remote connections. Investigate, analyze, and solve complex technical problems while documenting issues in Salesforce and utilizing AI-assisted tools.
Lead and grow a platform engineering team focused on developer productivity, CI/CD pipelines, and internal tooling. Collaborate with cross-functional teams to build self-service interfaces and AI-powered workflows that streamline developer operations.
Analyze, transform, and validate data using modern development practices and AI-assisted tools to improve efficiency and delivery. Identify opportunities to apply machine learning and automation to streamline processes and resolve production issues.
Drive business growth through strategic outbound prospecting and high-impact business development. Collaborate with Account Executives, Marketing, and Product teams to build a pipeline of high-quality leads.
Drive growth for the services business by building and converting pipeline and increasing services attach rates in partnership with the GTM organization. Lead scoping discussions and SOW development to align services offerings with customer business outcomes.