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Provide remote technical support for software solutions by diagnosing and resolving complex customer issues. Collaborate with internal teams to maintain service level agreements and contribute to knowledge base documentation.
At Precisely, we're not just building software — we're shaping the future of data integrity. As a global leader in data quality, data enrichment, and location intelligence, Precisely helps thousands of the world's most trusted brands make confident decisions with data they can rely on. We're an AI-first organization, which means artificial intelligence isn't a buzzword here — it's woven into how we build products, how we work, and how we think about solving complex problems for our customers. When you join Precisely, you join a team of curious, driven innovators who believe that better data makes the world run better. If you're ready to do meaningful work at the intersection of AI and data — and help define what's possible — we'd love for you to apply!
Overview:
This role specialises in providing remote technical support for Precisely software and solutions. You will provide technical support to customers, using problem determination and root-cause identification skills to diagnose and resolve issues.You will collaborate with other support teams to prioritise and drive problems through to resolution, while communicating clear action plans and updates to customers. You will also contribute to improving technical support tools, procedures and processes, and may have opportunities to share knowledge and mentor others within the team. The role contributes to delivering a high level of customer satisfaction and achieving the broader objectives of the Support organisation.
What you will do:
What we are looking for:
AI Skills/Knowledge:
#LI-SA1
Application and Interview Impersonation Notice: Impersonating another individual when applying for employment, and/or participating in an interview process to assist another individual in obtaining employment, with Precisely Software Incorporated (“Precisely”) is unlawful. If Precisely identifies such fraudulent conduct, then as applicable and to the extent permitted by law, the application will be rejected, an offer (if made) will be rescinded, or the employment will be terminated, and legal action may be taken against the impersonators.
The personal data that you provide as a part of this job application will be handled in accordance with relevant laws. For more information about how Precisely handles the personal data of job applicants, please see the Precisely Candidate Privacy Notice
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