Investigate customer cases, reports, and banking activity to detect and prevent fraud, suspicious activity, losses, and other risks; analyze findings and recommend case dispositions. Maintain formal case documentation, identify trends and control gaps, escalate issues, and may lead or train investigation staff while coordinating with internal and external stakeholders.
Investigate suspicious and potentially fraudulent Zelle and card-free ATM activity, analyze cases from enterprise detection systems, communicate with customers, and document and escalate findings. Lead by example, train and coach team members, conduct quality reviews and reporting, and support process improvements and team operations.
The Senior Loan Officer manages a portfolio of customer relationships and recommends tailored mortgage solutions to clients. They are responsible for analyzing financial information, ensuring regulatory compliance, and collaborating with stakeholders to complete transactions.
Manage a team of loan administrators responsible for payment processing, quarterly reporting, and reconciling general receipts accounts. Act as a liaison between external primary servicers and internal departments while overseeing process improvement initiatives.
The Institutional Trust Officer II serves as the primary contact for administrative needs, managing complex accounts and ensuring compliance with legal and fiduciary regulations. They also cultivate client relationships, identify sales opportunities, and oversee the execution of terms for trusts, estates, and retirement plans.
The analyst will support commercial loan administration by processing transactions, managing payoffs, and maintaining accurate payment histories. They will collaborate with internal partners to resolve account exceptions and ensure all documentation meets established service levels.
The Client Solution Advisor acts as a liaison between parties during M&A transactions to ensure proper account onboarding and payment facilitation. They also manage incoming invoices, balance requests, and complex shareholder inquiries while maintaining accurate transaction records.
The Operations Analyst Senior is responsible for processing, reviewing, and reconciling mutual fund trades while ensuring accuracy and timely resolution of issues. They also analyze operational data to identify trends and collaborate with cross-functional teams to implement process enhancements.
The coordinator manages documentation, funding, and due diligence for complex commercial transactions while building relationships with vendors and internal partners. They also provide subject matter expertise to train staff and drive continuous process improvement to ensure high customer satisfaction.
The Senior Account Manager serves as the primary point of contact for treasury management clients, managing complex relationships and implementation needs. They act as an escalation point for servicing issues and coordinate with internal teams to ensure a seamless client experience.
Service a portfolio of commercial real estate loans, including CMBS, balance sheet, and agency loans, by processing borrower requests, payments, funds, and account changes while maintaining accurate records and timely reporting. Interpret loan agreements, monitor delinquencies, resolve servicing issues with internal and external parties, and ensure compliance with loan documents, servicing agreements, policies, and regulations.
The Relationship Manager will develop and grow a portfolio of automotive dealership relationships throughout Massachusetts to increase indirect auto lending volume. They are responsible for conducting regular in-person dealership visits, educating partners on PNC products, and managing the full sales cycle within their assigned territory.
The Senior Loan Officer manages a portfolio of customer relationships and recommends tailored mortgage solutions to existing and prospective clients. They are responsible for reviewing documentation for compliance, managing the customer pipeline, and collaborating with stakeholders to finalize transactions.
The coordinator manages commercial transaction documentation, funding, and due diligence while building relationships with vendors and internal partners. They also provide subject matter expertise to train teams and drive process improvements to ensure high customer satisfaction.
The analyst will administer complex syndicated and commercial loan transactions while ensuring adherence to legal and credit requirements. They will also communicate with internal and external partners to resolve business challenges and support process improvements.
The Production Quality Analyst conducts quality reviews and analysis of loan servicing and maintenance requests within the Dealer Floorplan Operations team. They also support new dealer onboarding, assist with escalations, and provide insights to leadership to drive process improvements.
The AML Sanctions Specialist implements business unit Anti-Money Laundering and Sanctions Programs to prevent illegal practices. They assist in executing compliance activities and prepare reports while identifying and managing compliance risks.
