You will manage and configure the customer experience and success technology stack, including tools like Vitally, Hubspot, and Freshworks. Additionally, you will partner with stakeholders to gather requirements, resolve technical issues, and train teams on new processes.
You will own the Order-to-Cash application portfolio, acting as a product owner to manage roadmaps, backlogs, and system integrations. You will design end-to-end processes and ensure billing integrity while collaborating with Finance, Sales, and Engineering teams.
You will define and deliver the SecOps roadmap, building detection, response, and investigation capabilities to protect the company. Additionally, you will lead security investigations, manage SIEM and logging pipelines, and automate workflows to reduce manual toil.
You will own the semantic layer and define analytics standards to ensure a single source of truth across the organization. Additionally, you will lead the Analytics Engineering community of practice and drive AI-augmented development practices.
Grow revenue across an assigned mid-market customer portfolio by identifying and closing upsell, cross-sell, new-entity, and product expansion opportunities. Build relationships with senior stakeholders, qualify and forecast opportunities, demonstrate ROI, develop proposals, and negotiate commercial terms.
Manage a portfolio of Nordic SMB and Mid Market customers, guiding adoption, advising on effective use of Pleo, identifying expansion opportunities, and proactively reducing churn. Coordinate with internal teams to resolve customer needs, improve the customer experience, and relay customer feedback to the product team.
Build and maintain dbt models in the new BigQuery analytics warehouse, migrate legacy logic, and establish reliable tracking and experimentation data foundations. Define and document semantic-layer metrics, maintain data quality, and partner with Product, Engineering, and Analytics teams to make trustworthy data self-serve.
The Sales Development Representative will build a sales pipeline through cold calling, social, and email outreach to senior finance leaders. They will also qualify potential deals and nurture relationships with prospects before passing them to Account Executives.
