Manage a portfolio of Nordic SMB and Mid Market customers, guiding adoption, advising on effective use of Pleo, identifying expansion opportunities, and proactively reducing churn. Coordinate with internal teams to resolve customer needs, improve the customer experience, and relay customer feedback to the product team.
Build and maintain dbt models in the new BigQuery analytics warehouse, migrate legacy logic, and establish reliable tracking and experimentation data foundations. Define and document semantic-layer metrics, maintain data quality, and partner with Product, Engineering, and Analytics teams to make trustworthy data self-serve.
You will operate and improve Pleo's fraud decisioning capability by managing the end-to-end fraud rule lifecycle. This includes analyzing fraud patterns, deploying rules, and partnering with cross-functional teams to ensure effective financial crime controls.
The Sales Development Representative will build a sales pipeline through cold calling, social, and email outreach to senior finance leaders. They will also qualify potential deals and nurture relationships with prospects before passing them to Account Executives.
