The Program Manager leads the planning and execution of strategic HR initiatives to improve organizational effectiveness and workforce capabilities. This role drives cross-functional transformation projects, manages change initiatives, and utilizes data analytics to inform business decisions.
The Coding Specialist is responsible for reviewing and applying accurate diagnosis and procedure codes to ensure billing compliance and optimal reimbursement. They also manage internal quality coding audits and provide training and guidance to providers regarding documentation standards.
The Customer Insights Specialist manages patient satisfaction surveys and feedback programs to identify trends and improve the patient experience. They also perform service recovery by addressing patient concerns and collaborating with internal teams to resolve issues.
The specialist will lead enterprise social media content creation, including short-form video and copy, while managing organic calendars and paid social campaigns. They are responsible for analyzing performance data to drive business insights and ensuring all content adheres to brand standards and healthcare compliance.
The Revenue Cycle Manager is responsible for planning and managing front office activities, developing billing policies, and ensuring financial goals for cash collections and accounts receivable are met. They also oversee staff productivity, handle insurance appeals, and ensure adherence to corporate compliance and HIPAA regulations.
The PCC Operations Representative answers incoming patient calls to provide customer service, register patients, verify insurance, and schedule appointments. They also document interactions in EHR/CRM systems and may perform clinical triage duties if qualified.
The representative will answer incoming patient calls, triage high acuity patients, and provide medical guidance using clinical protocols. They are also responsible for registering patients, verifying insurance, and documenting all interactions accurately within the EHR and CRM systems.
Respond to patient calls, register patients, verify insurance, schedule appointments, document interactions, and resolve inquiries while following established protocols. As a clinical agent, provide telephone-based medical guidance and triage, prioritize appointments, and document advice for appropriate clinician follow-up.
The Payment Posting Lead is responsible for training, supervising, and overseeing the daily work assignments of payment posters and refund specialists. They also audit accounts, reconcile payments, and monitor staff productivity to ensure department standards are met.
Identify and implement automation opportunities across document management, medical records, and eligibility verification workflows, using tools such as Power Automate. Analyze operational data, document automated processes, collaborate with stakeholders, resolve issues, and ensure compliance with healthcare privacy and security requirements.
The Patient Account Representative manages delinquent accounts, processes payments, and handles incoming and outgoing calls regarding patient balances. They are also responsible for resolving billing disputes, verifying insurance information, and ensuring accurate claim processing.
The Reimbursement Specialist is responsible for managing the end-to-end claims processing cycle, including resolving disputed, rejected, or delayed claims. They also coordinate with billers to address coding errors and communicate denial trends to management to improve future billing accuracy.
The Billing Assistant is responsible for processing mail correspondence, managing payment batches, and performing data entry within the practice management system. They also handle supply orders and assist with general clerical duties to support the RCM department.
The Billing Assistant performs clerical duties, processes incoming and outgoing mail, and manages manual payment batches. They also assist the RCM department with data entry in the practice management system and handle supply orders.
