The role involves designing and scaling the GTM operating system, focusing on systems architecture, data flows, and AI-driven workflows. The leader will oversee the technology ecosystem to improve operational efficiency across sales, marketing, and customer success teams.
Order.co
9 Remote Job Openings at Order.co
The specialist is responsible for fulfilling customer orders by managing purchase orders, logistics, and vendor relationships. They also maintain accurate product catalogs and collaborate with internal teams to resolve shipment errors and improve processes.
Manage end-to-end customer experiences by resolving tickets via Zendesk and maintaining accurate CRM data. Collaborate with Account Managers and Operations teams to advocate for customers and identify recurring issues.
Monitor and resolve order fulfillment roadblocks while coordinating between vendors and internal teams. Investigate payment failures and identify root causes to drive continuous operational improvement.
Define and execute the vendor network growth strategy by acquiring and expanding strategic relationships with manufacturers and distributors. Build repeatable partnership playbooks and lead a team to scale the vendor ecosystem and drive business impact.
Establish and maintain a single source of truth for product and vendor data to ensure data integrity. Leverage this data to identify cost-reduction opportunities and drive strategic sourcing and financial optimization.
Maintain and optimize the product catalog to improve purchasing efficiency and drive revenue growth. This includes managing vendor pricing, sourcing product data, and mapping product substitutes.
Manage and grow the vendor network by strengthening existing relationships and engaging new vendors to expand business value. Collaborate with internal operations teams to identify pricing opportunities and improve marketplace monetization.
The Implementation Consultant will own the onboarding and implementation experience for new customers, leading them through a structured process across multiple milestones to ensure a smooth and value-driven launch on the Order.co platform. This involves acting as the subject-matter expert to drive early adoption, accelerate time-to-value, and collaborating internally to improve the overall implementation experience.