Octopus Energy Group

Manage day-to-day credit underwriting processes and handle escalations for B2B and consumer clients. Support the development of credit policies, scorecards, and automated decisioning systems.

Handle customer inquiries via phone and email to resolve doubts across all areas of the energy sector. Take full ownership of customer issues to provide a seamless and human service experience.

Manage the daily credit and underwriting process for B2B and consumer clients, including handling escalations and referrals. Contribute to the development of consumer scorecards, underwriting policies, and internal credit systems.

The specialist will own fleet downtime end-to-end, acting as the final escalation point for complex cases involving vehicles off-road due to accidents or faults. This includes managing driver complaints and building strong relationships with OEMs and partners to ensure timely resolutions.

The Head of Field Installations will lead a large team of engineers and managers across the North of the UK, ensuring smooth, professional installations of green technology and driving exceptional customer experiences. This role involves owning end-to-end delivery, refining installation processes for efficiency and high standards, and overseeing daily operations including scheduling and safety protocols.

The Senior Backend Engineer will join the Flexibility team to build next-generation products and tools focused on making energy more flexible, including automating demand shift for customers with electric vehicles and managing grid-scale batteries. This involves developing products used by millions of customers to boost renewable energy use and decarbonize energy systems globally.

The Data Analyst will perform regular analysis on internal and external data sets to evaluate performance and determine trading strategies. They will build simulation models and use data analysis to inform product and trading strategy.