Provide top-tier technical support for dental division clients by resolving workstation, server, and network-related issues. Manage client expectations, document configurations, and act as an escalation point for complex technical challenges.
The Security Analyst I acts as the first line of defense by monitoring security dashboards, investigating potential threats, and performing rapid incident response. They are also responsible for managing routine security tool adjustments and documenting all actions within the ticketing system.
The Systems Engineer serves as the highest level of technical escalation for reactive break/fix tickets and problem management. They are responsible for maintaining client environments, documenting procedures, and developing automation methods to improve operational efficiency.
The Security Analyst I acts as the first line of defense by monitoring security dashboards, investigating alerts, and performing rapid incident response. They also manage routine security tool adjustments and document all actions within the ticketing system.
The Systems Engineer will provide advanced technical support for GovCon systems while designing and maintaining secure infrastructure. They are responsible for ensuring ongoing CMMC Level 2 compliance and acting as an escalation point for complex technical issues.
