Manage day-to-day support desk tickets and serve as an elevated resource for client-initiated requests to ensure timely resolution. Troubleshoot complex technical issues, maintain accurate client documentation, and mentor fellow team members.
Ntiva, Inc.
2 Remote Job Openings at Ntiva, Inc.
Provide strategic cybersecurity and compliance guidance to GovCon clients, specifically leading CMMC Level 2 certification processes. Collaborate with cross-functional teams to align compliance initiatives with business objectives and refine the company's go-to-market strategy for compliance services.
