Manage day-to-day support desk tickets and serve as an elevated resource for client-initiated requests to ensure timely resolution. Troubleshoot technical issues, maintain accurate client documentation, and mentor fellow team members to enhance overall performance.
Ntiva, Inc.
3 Remote Job Openings at Ntiva, Inc.
Manage day-to-day support desk tickets and serve as an elevated resource for client requests to ensure timely resolution. Troubleshoot complex technical issues, maintain accurate client documentation, and mentor fellow team members.
Provide first-line technical support by handling incoming troubleshooting calls and emails for clients. Manage account administration in Office 365 and Active Directory while maintaining detailed documentation in the ticketing system.
