The vCIO provides executive-level strategic IT guidance and acts as an extension of the client's organization to align technology with business goals. Responsibilities include managing IT budgets, vendor relationships, and developing long-term technology roadmaps.
The Systems Engineer will provide advanced technical support for GovCon systems and external customers while ensuring compliance with CMMC Level 2 and NIST SP 800-171 standards. They will design, implement, and maintain secure infrastructure, including networks, Windows Server environments, and cloud resources.
The Security Engineer is responsible for managing, configuring, and optimizing core security platforms to protect client assets. They will also automate security processes, conduct audits, and provide escalated technical support to the security team.
The Director of People Operations leads the operational core of the company's people functions, including total rewards, leave management, and performance cycles. This role manages the People Operations team while serving as a subject-matter authority for employee relations and HR service delivery.
The Security Analyst I monitors security dashboards and investigates potential threats to provide a first line of defense for clients. They are responsible for triaging incidents, documenting actions in ConnectWise, and escalating complex security issues to senior team members.
Provide Tier 1 technical support by handling client calls and emails, troubleshooting devices and systems, managing tickets through resolution or escalation, and maintaining client documentation. Use and validate AI-assisted workflows, identify opportunities for automation, improve procedures, and provide feedback and coaching on AI tools.
Provide Tier 1 technical support by responding to client calls and emails, managing tickets through resolution or escalation, provisioning accounts and devices, and maintaining accurate documentation. Use and evaluate AI tools for triage and client communications, validate suggested resolutions, identify automation opportunities, and share feedback and guidance with colleagues.
Provide top-tier technical support for dental division clients by resolving workstation, server, and network-related issues. Manage client expectations, document configurations, and act as an escalation point for complex technical challenges.
The Security Analyst I acts as the first line of defense by monitoring security dashboards, investigating alerts, and performing rapid incident response. They also manage routine security tool adjustments and document all actions within the ticketing system.
