Provide first-line technical support by handling client troubleshooting calls and emails while managing account administration in Office 365 and Active Directory. Maintain detailed case notes in the ticketing system and ensure clear communication with stakeholders regarding scheduled work.
Ntiva, Inc.
5 Remote Job Openings at Ntiva, Inc.
Act as the first line of defense by monitoring security dashboards and responding to cyber threats and alerts. Perform initial investigations, secure compromised accounts, and escalate complex incidents to senior analysts.
Provide first-line technical support via phone and email to resolve client hardware and software issues. Manage account administration in Office 365 and Active Directory while maintaining detailed documentation in the ticketing system.
Lead strategic and operational service delivery for the Government Contracting vertical, ensuring stability and scalability. Manage operational frameworks and lead teams to maintain compliance with CMMC, NIST 800-171, and CUI requirements.
Respond to and remediate system alerts to ensure connectivity, functionality, and environment uptime. Collaborate with the Operations team to provide feedback on workflows and maintain service level agreements.
