The Quote Desk Specialist manages the end-to-end quoting and renewals process, including deal registration, pricing, and vendor communication. They collaborate with internal teams to ensure accurate licensing and asset tracking for client technology environments.
The Security Analyst I acts as the first line of defense by monitoring security dashboards, investigating alerts, and performing rapid response actions. They also manage routine security tool adjustments and document all incident activities within the ticketing system.
The Security Analyst I will monitor security dashboards and investigate potential threats to ensure client assets are protected. They will also perform incident triage, document actions in ConnectWise, and escalate complex security issues to senior analysts.
The Security Analyst I monitors security dashboards and investigates potential threats to provide a first line of defense for clients. They are responsible for incident triage, documenting actions in ConnectWise, and escalating complex security issues to senior analysts.
The Service Desk Technician III is responsible for managing and resolving elevated support tickets while adhering to service level objectives. They will also perform root-cause analysis, maintain client documentation, and mentor team members to ensure high-quality service delivery.
The Service Desk Technician III manages and resolves complex, escalated support tickets while adhering to Service Level Objectives. They also perform infrastructure configuration updates, mentor team members, and maintain accurate client documentation.
The Security Analyst I acts as the first line of defense by monitoring security dashboards, investigating alerts, and performing rapid incident response. They also manage routine security tool adjustments and document all actions within the ticketing system.
