The Security Analyst I monitors security dashboards and investigates potential threats to provide a first line of defense for clients. They are responsible for triaging incidents, documenting actions in ConnectWise, and escalating complex security issues to senior team members.
Provide Tier 1 technical support by handling client calls and emails, troubleshooting devices and systems, managing tickets through resolution or escalation, and maintaining client documentation. Use and validate AI-assisted workflows, identify opportunities for automation, improve procedures, and provide feedback and coaching on AI tools.
Provide Tier 1 technical support by responding to client calls and emails, managing tickets through resolution or escalation, provisioning accounts and devices, and maintaining accurate documentation. Use and evaluate AI tools for triage and client communications, validate suggested resolutions, identify automation opportunities, and share feedback and guidance with colleagues.
You will lead a team of service desk and field operations professionals to deliver exceptional client experiences while managing service outcomes and team performance. You are responsible for coaching team members, designing service coverage, and using data to optimize capacity and service delivery.
The Service Desk Technician will provide Tier 1/Tier 2 technical support, manage service tickets, and maintain client documentation. Additionally, the role involves integrating AI tools into daily workflows to triage issues, validate automated resolutions, and improve internal processes.
Manage and resolve elevated Tier 3 support tickets while adhering to Service Level Objectives. Perform root-cause analysis, maintain accurate documentation, and mentor team members to ensure high-quality service delivery.
Provide top-tier technical support for dental division clients by resolving workstation, server, and network-related issues. Manage client expectations, document configurations, and act as an escalation point for complex technical challenges.
The Security Analyst I acts as the first line of defense by monitoring security dashboards, investigating potential threats, and performing rapid incident response. They are also responsible for managing routine security tool adjustments and documenting all actions within the ticketing system.
The Security Analyst I acts as the first line of defense by monitoring security dashboards, investigating alerts, and performing rapid incident response. They also manage routine security tool adjustments and document all actions within the ticketing system.
The Systems Engineer will provide advanced technical support for GovCon systems while designing and maintaining secure infrastructure. They are responsible for ensuring ongoing CMMC Level 2 compliance and acting as an escalation point for complex technical issues.
