The Support Specialist manages incoming support tickets and inquiries via HubSpot, ensuring timely resolution for patients and medical professionals. They also handle inbound and outbound calls, troubleshoot technical issues, and maintain the company knowledge base.
The Sales Manager is responsible for overseeing the daily performance of a sales pod, including call volume, pipeline hygiene, and forecast accuracy. They will actively coach representatives, conduct data-driven reviews, and utilize AI tools to optimize sales processes and team productivity.
The LVN will conduct outbound and inbound patient calls to manage health concerns, monitor RPM alerts, and coordinate care with providers. They are also responsible for performing wellness assessments and maintaining accurate clinical documentation using AI-enabled tools.
The LVN will manage high-volume inbound and outbound patient interactions within a clinical call center, focusing on remote patient monitoring and triage. They are responsible for coordinating care with providers, performing wellness assessments, and maintaining accurate real-time documentation in the clinical platform.
The Medical Assistant will conduct high-volume outbound patient calls to manage chronic care plans, review medications, and troubleshoot medical devices. They are also responsible for accurate real-time clinical documentation and triaging inbound calls based on clinical urgency.
The Medical Assistant will monitor incoming patient data, conduct outreach to encourage device adherence, and document interactions in the EHR. They will also perform clerical tasks to support nursing staff and ensure compliance with HIPAA and organizational protocols.
The Director of Customer Success will lead a team of managers to ensure account health, retention, and long-term contract growth. They will serve as the senior escalation point for high-stakes provider relationships and drive clinical outcomes through AI-enabled workflows.
The EVP of Operations will manage the company's day-to-day operating system, including planning, metrics, and cross-departmental coordination. They will act as the COO's deputy, driving execution through leadership teams and utilizing AI to optimize workflows and business performance.
The role involves managing high-volume outbound and inbound patient calls to conduct assessments, develop care plans, and provide medical device support. You will also document patient interactions in real-time and collaborate with providers to ensure effective care coordination.
