Coordinate project activities across analysis, design, development, testing, and implementation phases while maintaining project documentation and plans. Partner with internal consultants and external clients to ensure projects are delivered on time, within budget, and to customer expectations.
The Junior HRO Consultant serves as a primary point of contact for clients, providing tailored HR solutions using UKG Pro. They are responsible for building client relationships, managing workflows, and delivering exceptional service in alignment with company standards.
The Renewals Specialist will own the end-to-end renewal process, including pricing negotiations, contract paperwork, and forecasting. They will partner cross-functionally with Sales and Customer Success teams to manage revenue reduction and ensure timely renewals.
Manage a Tier 3 book of accounts by running playbook-driven touchpoints and maintaining self-service resources. Monitor accounts for growth signals and escalate them to senior team members when appropriate.
The Senior Customer Success Manager will own the relationship for Tier 1 and Tier 2 accounts, serving as a subject matter expert in HCM, Payroll, and WFM. They are responsible for driving customer outcomes, managing account plans, and identifying expansion opportunities while acting as the primary customer advocate.
Lead and develop a team of Customer Success Managers to drive portfolio retention, account growth, and client satisfaction. Oversee account tiering, engagement standards, and cross-functional alignment to ensure high-quality service delivery and revenue targets.
The Payroll Consultant will manage end-to-end payroll processing for multiple clients across various frequencies while ensuring compliance and accuracy. They will serve as the primary point of contact for clients, resolving payroll issues and identifying opportunities for process improvements.
Serve as the primary functional resource for Premier Services clients by aligning UKG Pro WFM capabilities with business priorities. Lead complex WFM initiatives end-to-end, including design, configuration, and optimization of solutions while managing client expectations and project roadmaps.
You will lead complex enterprise sales cycles by connecting business needs to HCM advisory and implementation services. This involves developing account strategies, managing multi-stakeholder engagements, and coordinating internal resources to deliver scalable solutions.
The Sales Director will lead healthcare sales efforts by selling outcome-based consulting services to hospitals and health systems. They are responsible for managing complex, multi-threaded sales cycles and executing account strategies to drive growth in HCM, Payroll, and ERP platforms.
