The manager leads a team responsible for delivering operational reporting, dashboards, and analytics to provide visibility into Customer Success performance. They partner with leadership to translate business needs into actionable insights and ensure the accuracy and efficiency of reporting frameworks.
The Manager of RCM Client Success oversees a team of advisors to ensure exceptional service delivery and the achievement of revenue cycle management objectives. They are responsible for driving client retention and growth through strategic account management and proactive identification of operational improvements.
The Digital Strategist will evaluate and optimize customer journeys across digital channels by bridging data-driven insights with strategic execution. They will collaborate cross-functionally to align digital marketing efforts and establish KPIs to drive measurable business growth.
The Sales Development Manager will lead, coach, and scale a high-performing SDR team to drive pipeline growth and meet revenue objectives. This role involves developing talent through structured coaching, managing performance metrics, and collaborating with cross-functional teams to align sales strategies.
The Associate Account Executive supports revenue growth by managing small transactional sales and qualifying inbound leads. They also conduct outbound prospecting and collaborate with account executives to identify cross-sell and upsell opportunities.
Lead and mentor a high-performing technical delivery team while overseeing complex interface projects and operational KPIs. Drive strategic adoption of AI and automation tools to optimize productivity and ensure proactive risk mitigation.
The Medical Coding Auditor conducts quality assurance audits to ensure coding accuracy and compliance with federal, state, and payer guidelines. They also analyze coding denials, provide feedback to global teams, and support the maintenance of coding protocols.
The Demand Generation Manager will own and execute integrated demand generation and account-based marketing strategies for the enterprise market segment. This role involves collaborating with sales and product marketing teams to drive pipeline growth through multi-channel campaigns and performance-driven initiatives.
The Sales Excellence Lead will own the end-to-end health and performance of the sales organization by maintaining a centralized dashboard and diagnosing operational bottlenecks. They will partner with leadership to drive enablement initiatives and facilitate data-driven reviews to improve seller readiness and quota attainment.
The Senior Sales Enablement Specialist will create and manage comprehensive training, onboarding, and development programs to enhance sales team performance. They will also utilize data analytics to identify skill gaps and collaborate across departments to ensure cohesive messaging and strategy alignment.
The Lead WFM Analyst is responsible for end-to-end workforce management operations, including capacity planning, scheduling, and operational performance analysis. They will transform complex data into actionable insights for leadership to ensure optimal service levels and staffing efficiency.
The Product Manager will own the roadmap for clinical documentation and practice-operations workflows, balancing clinical accuracy with operational efficiency. They will collaborate with engineering, clinical SMEs, and stakeholders to define requirements and drive the product lifecycle from conception to launch.
The Vice President will lead the strategic vision and operational delivery of client enablement, training, and digital adoption frameworks using an AI-first approach. This role oversees a large organization to drive product adoption, scale self-service mechanisms, and optimize the client lifecycle.
The Senior Director defines and drives the strategic vision, operational execution, and digital transformation of the Customer Success Shared Services organization. This role oversees technology governance, AI/automation adoption, PMO operations, and internal enablement to ensure organizational readiness and scalability.
The Senior Manager of Customer Success leads a team of CSMs to drive product adoption, mitigate churn, and identify upsell opportunities. They are responsible for executing strategic plans to meet KPIs and optimizing the customer journey for a high-growth B2B SaaS environment.
Drive revenue growth and market share for RCM solutions by acquiring large-scale client accounts and expanding strategic partnerships. Manage the full sales cycle from prospecting and needs assessment to contract closing and internal collaboration for onboarding.
Serve as the subject matter expert for RCM and financial operations to drive sales opportunities through discovery and software demonstrations. Partner with sales and product teams to align technical solutions with client challenges and influence AI-powered product development.
Lead Professional Services teams in the implementation and execution of ModMed products and integrations. Manage departmental KPIs, financial forecasting, and serve as the primary delivery executive for enterprise clients.
Lead the strategic direction and execution of specialized implementation and post-sale onboarding functions to accelerate revenue recognition and customer time-to-value. Manage P&L, oversee global delivery standards, and serve as the executive escalation point for high-profile healthcare clients.
Lead a team of Project Managers overseeing the implementation of ModMed's product suite and managing daily operations. Focus on achieving KPIs, improving implementation methodologies, and managing stakeholder readouts and quality standards.
Establish and lead a scalable competitive intelligence framework to provide actionable insights for product, sales, and marketing teams. Analyze competitor activity and market trends to influence business strategy and product direction.
Lead the digital growth and demand generation engine by designing multi-channel B2B strategies to drive pipeline and ARR growth. Integrate AI tools into campaign workflows, search optimization, and predictive analytics to maintain a competitive edge in digital innovation.
Serve as the primary trusted advisor for strategic customers to drive platform adoption, engagement, and successful renewals. Proactively manage client lifecycles, execute business reviews, and collaborate internally to resolve escalations and identify upsell opportunities.
The Solutions Engineer will partner with the sales team to conduct financial discovery sessions and deliver compelling product demonstrations for prospective healthcare clients. They are responsible for analyzing practice workflows, articulating product value, and ensuring a smooth transition to the professional services team.
