The Associate RCM Client Advisor manages day-to-day transactional tasks, including client emails, support cases, and phone calls to ensure operational health. They also diagnose underlying issues, educate practice staff on best practices, and escalate recurring claim trends to internal teams.
The Product Support Specialist will serve as the frontline of support, resolving software-related issues via phone, email, and chat. They will also collaborate cross-functionally, author knowledge base content, and utilize AI tools to improve client workflows.
The Senior Customer Success Manager acts as a consultative partner to strategic clients, focusing on retention, platform adoption, and identifying expansion opportunities. They serve as the primary relationship owner, advocating for customer needs cross-departmentally and managing escalations to ensure seamless service delivery.
You will partner with business teams to design and implement scalable data models and pipelines that support self-service analytics. Additionally, you will contribute to the DataOps culture by maintaining automation and exploring GenAI opportunities to enhance data products.
The Regional Sales Manager is responsible for driving revenue growth and market share for RCM solutions within a designated strategic territory. This role involves managing the full sales cycle, from prospecting and needs assessment to negotiation and closing large-scale client accounts.
The Solutions Consultant will conduct clinical discovery sessions and deliver impactful product demonstrations to showcase the value of ModMed's EHR software. They will also support the sales team by providing clinical expertise and assisting with RFI/RFP documentation to help close new business opportunities.
The Senior Contracting Paralegal will independently review, redline, and negotiate various commercial agreements while supporting Sales and Procurement teams. They will also manage contract templates, maintain the CLM system, and ensure compliance with healthcare standards and company policies.
Sales Development Representatives drive growth by identifying potential clients and qualifying leads through inbound and outbound channels. They partner with sales teams to execute campaigns and schedule demonstrations for Regional Sales Managers.
The Medical Coding Auditor ensures coding compliance with federal, state, and payer guidelines through quality assurance audits and denial management. They provide feedback and training to global coding teams to improve accuracy and maintain coding standards.
The role involves architecting an AI-first talent acquisition ecosystem by redesigning global recruitment workflows and implementing advanced AI tools. You will also lead change management initiatives and enable hiring teams to effectively utilize AI-driven insights throughout the recruitment process.
The Medical Director of Podiatry serves as a clinical and product expert to help shape software solutions and strengthen customer relationships. They will partner with product, marketing, and sales teams to validate workflows, support customer retention, and act as a clinical escalation resource.
The Senior Director will define and execute a global PR and corporate reputation strategy while leveraging AI and data analytics to drive market positioning. They will manage cross-functional teams and agency partners to oversee media relations, executive thought leadership, and multi-channel digital communications.
The Director of AI & Data Governance will lead the development of data and AI governance frameworks to ensure secure and compliant technology evolution. They will act as a strategic liaison between legal, security, and engineering teams to embed privacy-by-design into technical architectures.
The Patient Services Specialist will serve as the primary contact for patient inquiries regarding balances, claims, and insurance updates. They will also manage inbound and outbound calls to resolve account issues and document information in the practice management system.
The Lead Patient Services Specialist will optimize Revenue Cycle Management operations by analyzing performance metrics and identifying call drivers. They will also lead training initiatives, integrate AI-driven workflows, and provide floor support to ensure team efficiency.
The manager leads a team responsible for delivering operational reporting, dashboards, and analytics to provide visibility into Customer Success performance. They partner with leadership to translate business needs into actionable insights and ensure the accuracy and efficiency of reporting frameworks.
The Digital Strategist will evaluate and optimize customer journeys across digital channels by bridging data-driven insights with strategic execution. They will collaborate cross-functionally to align digital marketing efforts and establish KPIs to drive measurable business growth.
The Sales Development Manager will lead, coach, and scale a high-performing SDR team to drive pipeline growth and meet revenue objectives. This role involves developing talent through structured coaching, managing performance metrics, and collaborating with cross-functional teams to align sales strategies.
The Demand Generation Manager will own and execute integrated demand generation and account-based marketing strategies for the enterprise market segment. This role involves collaborating with sales and product marketing teams to drive pipeline growth through multi-channel campaigns and performance-driven initiatives.
The Senior Sales Enablement Specialist will create and manage comprehensive training, onboarding, and development programs to enhance sales team performance. They will also utilize data analytics to identify skill gaps and collaborate across departments to ensure cohesive messaging and strategy alignment.
The Sales Excellence Lead will own the end-to-end health and performance of the sales organization by maintaining a centralized dashboard and diagnosing operational bottlenecks. They will partner with leadership to drive enablement initiatives and facilitate data-driven reviews to improve seller readiness and quota attainment.
The Senior Director defines and drives the strategic vision, operational execution, and digital transformation of the Customer Success Shared Services organization. This role oversees technology governance, AI/automation adoption, PMO operations, and internal enablement to ensure organizational readiness and scalability.
Serve as the subject matter expert for RCM and financial operations to drive sales opportunities through discovery and software demonstrations. Partner with sales and product teams to align technical solutions with client challenges and influence AI-powered product development.
Lead Professional Services teams in the implementation and execution of ModMed products and integrations. Manage departmental KPIs, financial forecasting, and serve as the primary delivery executive for enterprise clients.
Serve as the primary trusted advisor for strategic customers to drive platform adoption, engagement, and successful renewals. Proactively manage client lifecycles, execute business reviews, and collaborate internally to resolve escalations and identify upsell opportunities.
The Solutions Engineer will partner with the sales team to conduct financial discovery sessions and deliver compelling product demonstrations for prospective healthcare clients. They are responsible for analyzing practice workflows, articulating product value, and ensuring a smooth transition to the professional services team.
