The Vendor Success Manager acts as a trusted advisor to vendors, managing the onboarding process and driving revenue through partner channels. They collaborate cross-functionally to track KPIs, maintain vendor satisfaction, and execute growth action plans.
ModMed
30 Remote Job Openings at ModMed
Drive revenue growth and market share for RCM solutions by acquiring large-scale client accounts and expanding strategic partnerships. Manage the full sales cycle from prospecting and needs assessment to contract closing and internal collaboration for onboarding.
Design and execute future-state operating models for onboarding, training, and support ecosystems to drive operational scalability. Bridge the gap between corporate strategy and execution by creating actionable program roadmaps and managing organizational change.
The Compliance Director embeds regulatory logic into the RCM AI Platform to ensure AI-generated outputs are accurate and legally defensible. This involves engineering guardrails, reviewing technical requirements, and aligning risk tolerance between Legal and Product teams.
Serve as the primary contact for patient inquiries regarding balances, claims, and insurance updates. Handle inbound and outbound calls to resolve account issues and document interactions within the Practice Management system.
Manage and negotiate high-volume commercial sales agreements, including SaaS subscriptions and master service agreements, to support revenue growth. Collaborate cross-functionally with Sales, Finance, and Security to ensure contractual alignment with company risk tolerance and operational capabilities.
Drive the sales process for Real-World Data solutions targeting pharmaceutical and life sciences organizations. Establish ModMed as a premier RWD partner by managing the full sales cycle from lead generation to the execution of data license agreements.
Develop and deliver comprehensive training programs and materials for Revenue Cycle Management (RCM) software to clients and internal staff. Collaborate with product teams to update training content and evaluate program effectiveness through performance metrics.
The role involves managing high-volume billing cases, resolving customer disputes, and maintaining accurate accounts receivable records. Additionally, the specialist will perform billing audits and assist with month-end closing procedures.
Lead the strategy and optimization of Customer Success operations, enablement, and fee-based service offerings to drive scalability and customer impact. Oversee the CS technology roadmap and digital transformation initiatives to maximize customer time-to-value and retention.
Serve as the subject matter expert for RCM and financial operations to drive sales opportunities through discovery and software demonstrations. Partner with sales and product teams to align technical solutions with client challenges and influence AI-powered product development.
Lead Professional Services teams in the implementation and execution of ModMed products and integrations. Manage departmental KPIs, financial forecasting, and serve as the primary delivery executive for enterprise clients.
Lead the strategic direction and execution of specialized implementation and post-sale onboarding functions to accelerate revenue recognition and customer time-to-value. Manage P&L, oversee global delivery standards, and serve as the executive escalation point for high-profile healthcare clients.
The role focuses on optimizing revenue cycle management workflows by analyzing existing processes and implementing data-driven solutions to maximize revenue. Key duties include developing SOPs, monitoring KPIs, and collaborating with cross-functional teams to enhance system functionalities.
Design and execute a scalable internal learning and development strategy for the Customer Success organization, including onboarding and continuous learning. Oversee quality auditing, internal communications, and change management for product releases and organizational initiatives.
Build the internal audit function from the ground up and lead the design and implementation of the SOX compliance program. Partner with business leaders to optimize risk management and report findings to the CAO and Audit Committee.
Manage client relationships and revenue cycle activities for medical practices to ensure successful financial performance and KPI achievement. Collaborate with internal operations and global partners to resolve complex billing issues and optimize RCM workflows.
Lead a team of Project Managers overseeing the implementation of ModMed's product suite and managing daily operations. Focus on achieving KPIs, improving implementation methodologies, and managing stakeholder readouts and quality standards.
Develop and implement learning plans, onboarding programs, and sales enablement content to enhance the capabilities of sales representatives. Collaborate across departments to align messaging and utilize data analytics to optimize sales performance and effectiveness.
Establish and lead a scalable competitive intelligence framework to provide actionable insights for product, sales, and marketing teams. Analyze competitor activity and market trends to influence business strategy and product direction.
Lead the digital growth and demand generation engine by designing multi-channel B2B strategies to drive pipeline and ARR growth. Integrate AI tools into campaign workflows, search optimization, and predictive analytics to maintain a competitive edge in digital innovation.
Manage corporate governance activities, including board materials and entity management for domestic and international subsidiaries. Support strategic transactions such as M&A, financings, and IPO readiness initiatives in collaboration with executive leadership and external counsel.
The role serves as the analytical backbone for the sales organization, optimizing performance across new logo acquisition, expansion, and retention. Key duties include analyzing pipeline health, managing CRM data integrity, and building dashboards for executive leadership.
The Manager, RCM Client Success will oversee team members to ensure exceptional service delivery and client satisfaction in revenue cycle management. This role involves driving client retention and growth through strategic account management and collaboration with various stakeholders.
Serve as the primary trusted advisor for strategic customers to drive platform adoption, engagement, and successful renewals. Proactively manage client lifecycles, execute business reviews, and collaborate internally to resolve escalations and identify upsell opportunities.
Sales Development Representatives are responsible for generating new business by creating market awareness and qualifying leads. They partner with marketing and sales to execute lead-generation campaigns and develop relationships with prospects.
The Senior Deal Desk Analyst is responsible for structuring complex deals and creating innovative pricing strategies to maximize profitability and revenue. They act as a cross-functional partner to Sales, Finance, and Legal to optimize the quote-to-revenue process and reduce sales cycle times.
The Solutions Engineer will partner with the sales team to conduct financial discovery sessions and deliver compelling product demonstrations for prospective healthcare clients. They are responsible for analyzing practice workflows, articulating product value, and ensuring a smooth transition to the professional services team.
The Manager of Customer Success will lead a team of CSMs to drive product adoption, mitigate churn, and identify upsell opportunities within the Orthopedic clinical solution. They will also collaborate with leadership to establish strategic plans and KPIs while fostering a customer-centric culture across the organization.
The Sales Operations Business Partner will architect Go-to-Market infrastructure, including territory modeling, forecasting, and CRM governance. They will also lead cross-functional initiatives to improve sales process efficiency and provide actionable performance insights.
