Lead the strategy and optimization of Customer Success operations, enablement, and fee-based service offerings to drive scalability and customer impact. Oversee the CS technology roadmap and digital transformation initiatives to maximize customer time-to-value and retention.
ModMed
31 Remote Job Openings at ModMed
Serve as the subject matter expert for RCM and financial operations to drive sales opportunities through discovery and software demonstrations. Partner with sales and product teams to align technical solutions with client challenges and influence AI-powered product development.
Serve as the primary point of contact and trusted advisor for customers to drive engagement, adoption, and satisfaction of the SaaS cloud platform. Proactively identify risks and opportunities for upsell while managing escalations and executing key lifecycle milestones.
Drive the growth of payment solutions by executing territory plans and managing the full sales cycle from lead to close. Act as a strategic advisor to medical practices to streamline financial operations and maintain a robust sales pipeline in Salesforce.
Lead Professional Services teams in the implementation and execution of ModMed products and integrations. Manage departmental KPIs, financial forecasting, and serve as the primary delivery executive for enterprise clients.
Lead the strategic direction and execution of specialized implementation and post-sale onboarding functions to accelerate revenue recognition and customer time-to-value. Manage P&L, oversee global delivery standards, and serve as the executive escalation point for high-profile healthcare clients.
Provide high-level support and responses for escalated MIPS compliance cases for non-advising customers. Collaborate with internal compliance teams to fulfill regulatory documentation requests such as SOC 2 reports and audit logs.
Serve as the primary legal advisor to business units, managing complex commercial agreements and providing strategic counsel on operational and regulatory matters. Lead initiatives related to data governance, intellectual property, and AI-enabled technologies to mitigate risk and support business growth.
The role focuses on optimizing revenue cycle management workflows by analyzing existing processes and implementing data-driven solutions to maximize revenue. Key duties include developing SOPs, monitoring KPIs, and collaborating with cross-functional teams to enhance system functionalities.
Design and execute a scalable internal learning and development strategy for the Customer Success organization, including onboarding and continuous learning. Oversee quality auditing, internal communications, and change management for product releases and organizational initiatives.
Build the internal audit function from the ground up and lead the design and implementation of the SOX compliance program. Partner with business leaders to optimize risk management and report findings to the CAO and Audit Committee.
Manage client relationships and revenue cycle activities for medical practices to ensure successful financial performance and KPI achievement. Collaborate with internal operations and global partners to resolve complex billing issues and optimize RCM workflows.
Lead a team of Project Managers overseeing the implementation of ModMed's product suite and managing daily operations. Focus on achieving KPIs, improving implementation methodologies, and managing stakeholder readouts and quality standards.
The role focuses on establishing KPIs and building dashboards to monitor the operational health and performance of the Payments business. It also involves conducting complex financial analyses and maintaining internal operational tools to drive growth and efficiency.
Develop and implement learning plans, onboarding programs, and sales enablement content to enhance the capabilities of sales representatives. Collaborate across departments to align messaging and utilize data analytics to optimize sales performance and effectiveness.
Establish and lead a scalable competitive intelligence framework to provide actionable insights for product, sales, and marketing teams. Analyze competitor activity and market trends to influence business strategy and product direction.
Lead the digital growth and demand generation engine by designing multi-channel B2B strategies to drive pipeline and ARR growth. Integrate AI tools into campaign workflows, search optimization, and predictive analytics to maintain a competitive edge in digital innovation.
Manage corporate governance activities, including board materials and entity management for domestic and international subsidiaries. Support strategic transactions such as M&A, financings, and IPO readiness initiatives in collaboration with executive leadership and external counsel.
The role serves as the analytical backbone for the sales organization, optimizing performance across new logo acquisition, expansion, and retention. Key duties include analyzing pipeline health, managing CRM data integrity, and building dashboards for executive leadership.
Coordinate multi-channel marketing campaigns and track performance metrics across the demand generation funnel. Act as a liaison between Demand Gen and Sales Development teams to optimize lead follow-up and segment-specific strategies.
The Manager, RCM Client Success will oversee team members to ensure exceptional service delivery and client satisfaction in revenue cycle management. This role involves driving client retention and growth through strategic account management and collaboration with various stakeholders.
The RCM Performance Analyst optimizes revenue cycle operations through in-depth data analysis and process improvement initiatives. They collaborate with cross-functional teams to resolve complex billing and coding issues to maximize revenue realization.
Serve as the primary trusted advisor for strategic customers to drive platform adoption, engagement, and successful renewals. Proactively manage client lifecycles, execute business reviews, and collaborate internally to resolve escalations and identify upsell opportunities.
Sales Development Representatives are responsible for generating new business by creating market awareness and qualifying leads. They partner with marketing and sales to execute lead-generation campaigns and develop relationships with prospects.
The RCM Training Consultant will develop and deliver training programs for Revenue Cycle Management solutions, ensuring proficiency in software use for financial operations. This includes designing training materials, conducting sessions, and providing ongoing support to clients and internal teams.
The Senior Deal Desk Analyst is responsible for structuring complex deals and creating innovative pricing strategies to maximize profitability and revenue. They act as a cross-functional partner to Sales, Finance, and Legal to optimize the quote-to-revenue process and reduce sales cycle times.
The Solutions Engineer will partner with the sales team to conduct financial discovery sessions and deliver compelling product demonstrations for prospective healthcare clients. They are responsible for analyzing practice workflows, articulating product value, and ensuring a smooth transition to the professional services team.
The Marketing Operations Business Partner serves as the strategic liaison between marketing and sales to optimize the lead lifecycle and tech stack. They are responsible for designing lead scoring models, ensuring data hygiene, and implementing scalable processes to drive revenue growth.
The Manager of Customer Success will lead a team of CSMs to drive product adoption, mitigate churn, and identify upsell opportunities within the Orthopedic clinical solution. They will also collaborate with leadership to establish strategic plans and KPIs while fostering a customer-centric culture across the organization.
The Sales Operations Business Partner will architect Go-to-Market infrastructure, including territory modeling, forecasting, and CRM governance. They will also lead cross-functional initiatives to improve sales process efficiency and provide actionable performance insights.
The Manager will lead a team of Customer Success Managers focused on driving adoption, mitigating risk, and identifying upsell opportunities for the AI-powered clinical documentation solution, MedMed Scribe. This role involves designing and executing strategies to optimize the customer success journey, managing KPIs, and coaching team members to achieve success and development goals.
