The Implementation Specialist owns the end-to-end customer journey, including system configuration, POS and API integration, and comprehensive team training. They act as a primary point of contact to ensure successful onboarding, monitor adoption, and provide structured feedback to the product team.
The role involves managing GTM operations, including CRM architecture, forecasting, and territory administration. Additionally, the manager will build and maintain agentic workflows and automation tools to improve sales productivity and pipeline efficiency.
The Account Executive is responsible for self-sourcing a high-volume pipeline through daily outbound activities including calls, emails, and social touches. They will manage the full sales cycle from discovery and tailored demos to negotiation and closing deals within the restaurant technology sector.
The SDR will manage a 50/50 split between qualifying inbound leads and generating new outbound pipeline through high-volume outreach. They are responsible for maintaining CRM accuracy and ensuring smooth handoffs of qualified opportunities to Account Executives.
