The Customer Service Engineer is responsible for the installation, repair, and maintenance of complex scientific instrumentation across the UK. They will provide operational training to customers and ensure high levels of customer satisfaction through effective technical support.
The Field Service Engineer is responsible for installing, maintaining, and repairing company instruments at customer locations. They also provide technical support, manage spare parts inventory, and ensure all service activities comply with good laboratory practices.
Design and own end-to-end agentic AI workflows and reference architectures using the Microsoft AI stack to automate commercial and after-sales processes. Manage AI cost optimization, enterprise-level deployments, and secure integrations with core systems like Salesforce and SAP.
The Prompting Engineer will develop and tune prompts for AI agents, ensuring high accuracy and compliance. They will also evaluate agent performance and optimize outputs through testing and feedback loops.
The Senior Data Engineer will design and implement data pipelines from key CRM and ERP sources, ensuring the reliability of data for AI-driven workflows. Responsibilities include overseeing data architecture, establishing feedback loops, and delivering advanced analytical products.
Lead reliability engineering initiatives to ensure the availability, performance, and scalability of Azure-based cloud platforms. Drive automation across deployments and operational processes while establishing observability standards and managing incident responses.
Design, develop, and optimize scalable cloud-native applications on Microsoft Azure to support digital products and business operations. Provide technical leadership across the software development lifecycle while mentoring engineers and championing engineering best practices.
Develop and execute a bold after-sales strategy across the US and Canada to drive warranty conversions and contract renewals. Lead a team of specialists to generate new service business and manage a strong pipeline of opportunities.
The Customer Service Engineer is responsible for installing, repairing, and maintaining complex scientific instrumentation at customer sites across the UK. They also provide operational training, remote technical support, and ensure high levels of customer satisfaction through effective service delivery.
