You will facilitate training sessions for the Customer Operations team, coordinate subject matter experts, and manage the training calendar to ensure product knowledge and service quality. Additionally, you will use AI tools to analyze performance data, identify knowledge gaps, and develop targeted training plans to improve team capability.
You will own the end-to-end creation and maintenance of technical documentation, including user guides, API docs, and help center content. You will collaborate closely with product managers and engineers to translate complex features into clear, customer-facing materials.
Manage a portfolio of customers to drive product adoption, ensure retention, and maximize value realization throughout the post-sale lifecycle. Act as a customer advocate by collaborating cross-functionally to resolve issues and provide feedback to the product and engineering teams.
You will serve as the primary Revenue Operations partner to the Marketing team, managing the operational framework for demand generation and pipeline measurement. This includes overseeing marketing automation, lead lifecycle processes, data quality, and cross-functional reporting to drive revenue impact.
Drive new business growth by prospecting, managing complex sales cycles, and closing net-new mid-market accounts. Responsibilities include conducting discovery calls, presenting ROI-driven business cases, and collaborating cross-functionally to meet revenue targets.
Coordinate and drive information security activities, including ISO 27001 audits, security projects, and customer security interactions. The role focuses on governance and communication to ensure the company remains compliant and credible without over-engineering controls.
