The Customer Success Manager acts as a strategic advisor to manage the full customer lifecycle, driving retention, renewals, and account growth. They are responsible for developing success plans, demonstrating product ROI, and collaborating with internal teams to ensure seamless service delivery.
Lightcast
11 Remote Job Openings at Lightcast
The role focuses on bridging the gap between client expectations and delivered value by supporting the implementation of APIs and Snowflake Data Shares. Key duties include guiding clients through technical onboarding, resolving post-sale technical issues, and partnering with account managers to ensure solution adoption.
Lead and coach a team of Customer Success Managers while managing a portfolio of strategic accounts to drive retention and revenue growth. Partner with Sales and Product teams to translate client insights into business strategies and product improvements.
Lead high-impact research on labor markets and the future of work to drive Lightcast's education and public sector agenda. Serve as a visible external expert to strengthen the brand through media, publications, and strategic partnerships.
Maintain strong customer relationships and ensure client needs are met to deliver an exceptional customer experience. Drive account growth through renewals, upselling, and cross-selling while monitoring account health.
Lead and coach a team of Account Managers to drive client retention, growth, and long-term success. Act as a strategic advisor to clients while collaborating with Product and R&D teams to influence product direction based on client insights.
The role involves analyzing and improving multilingual text classifier outputs while partnering with engineering teams to refine language-specific parsers. Additionally, the analyst will translate and validate taxonomy content between English and German to ensure high-quality data delivery.
The Data Scientist will analyze labor market trends, workforce dynamics, and economic patterns using SQL and Python to query and clean large datasets. Responsibilities include applying advanced techniques like time series forecasting and machine learning to identify patterns and building scalable data and model pipelines.
This is a general talent community posting inviting professionals to submit their information for consideration for future roles in areas like Sales, Product & Engineering, Data Science, and Corporate Functions. The Talent Acquisition team will review submissions on an ongoing basis when backgrounds align with emerging opportunities.
This is an invitation to join a talent community for future remote opportunities at Lightcast, a company specializing in labor market data and insights. Candidates should submit their information for consideration across various functional areas as teams grow.
The role involves analyzing, evaluating, and improving the quality of multilingual text classifier outputs, partnering with linguistics and engineering teams to refine language-specific parsers. Responsibilities also include translating taxonomy content between English and Mandarin and identifying data error patterns for ongoing workflow improvements.