The Medical Copy Editor is responsible for reviewing, editing, and formatting scientific materials such as slide decks and manuscripts to meet industry and client standards. They also collaborate with project teams to ensure timely delivery and assist with journal and congress submissions.
Supervise call center staff to ensure accurate responses to customer contacts and handle escalations for medical inquiries and complaints. Monitor team performance, provide coaching, and ensure strict adherence to FDA and company regulatory reporting timelines.
Represent clients by managing inbound and outbound communications for medical research trials, patient support programs, and pharmaceutical product inquiries. Responsibilities include documenting adverse events, triaging medical requests, and ensuring compliance with regulatory requirements.
Lead client-specific quality assurance and training initiatives, including the development of instructional materials and performance monitoring. Partner with operational leadership to implement corrective actions and ensure compliance with regulatory and company standards.
The Quality Analyst monitors and evaluates telephone and electronic interactions regarding adverse events and product complaints to ensure regulatory compliance. They identify performance trends and partner with leadership to provide coaching and continuous improvement initiatives.
The Call Center Supervisor manages contact center operations, focusing on team coaching, performance management, and quality oversight. They ensure strict adherence to regulatory compliance, including pharmacovigilance and patient privacy laws, while meeting client KPIs.
The Senior Five9 Telephony Administrator is responsible for administering, configuring, and enhancing the Five9 cloud contact center platform across the JAPAC region. This includes building IVR/IVA call flows, managing call routing, and providing technical support to remote agents and stakeholders.
The Call Center Supervisor is responsible for managing contact center operations, ensuring service delivery meets client goals, and fostering a culture of operational excellence. This includes supervising staff, conducting performance evaluations, and ensuring compliance with regulatory requirements.
The role involves managing medical information requests and providing specialized pharmaceutical data. The specialist ensures accurate communication of medical information to stakeholders.
Provide complex drug and medical device information to healthcare professionals and patients via virtual or telephonic support. Ensure strict compliance with FDA regulations, pharmacovigilance requirements, and patient privacy laws like HIPAA.
