Lead data intelligence within the CX department to transform operational metrics into business opportunities and high-impact processes. Design and evolve analysis frameworks and automate analytical processes to drive business value.
Humand
10 Remote Job Openings at Humand
Manage the preboarding process, including equipment coordination and documentation for new hires. Provide daily support to employees regarding internal policies and maintain updated HR databases and reports.
Design and implement a centralized data platform to create a Single Source of Truth for strategic company metrics. Collaborate with Product Engineering to evolve reporting capabilities and enable Business Intelligence integrations for clients.
The role involves creating high-value content such as success stories, articles, and landing pages to support Sales, CX, and Marketing teams. It also requires coordinating with external providers and analyzing content impact to align with brand positioning.
Design and execute tech talent attraction strategies while managing the full recruitment lifecycle and hiring metrics. Act as a strategic partner to leaders to co-design development, feedback, and training plans for global teams.
The Engineering Manager will oversee software delivery, ensure quality standards, and manage project timelines. They will also collaborate with stakeholders and the Product Manager to define roadmaps while fostering the professional growth of the squad members.
You will own the entire customer lifecycle for Brazilian clients, from initial onboarding and platform configuration to strategic account management. Your role involves driving user engagement, identifying expansion opportunities, and documenting processes to scale the customer success framework.
You will own the entire customer lifecycle for US clients, from initial implementation and onboarding to strategic account management and renewals. Additionally, you will be responsible for building and documenting the US onboarding and customer success playbooks from scratch.
You will own the entire customer lifecycle for EMEA clients, from initial implementation and platform configuration to renewal and expansion. Additionally, you will define and document the EMEA onboarding and customer success processes to help the company scale.
This role involves end-to-end ownership of US clients, serving as the primary contact from implementation through renewal, which includes managing onboarding, configuration, and training to ensure fast Time-to-Value. Additionally, the manager will drive strategic account management by monitoring adoption metrics, identifying expansion opportunities, and proactively preventing churn.
