Contact existing vacation club owners via telephone to recommend and sell additional ownership points. Maintain production guidelines while delivering superior customer service and representing the company professionally.
The Specialist Club Global Support handles inbound requests and escalations from team members and club members in a global omni-channel contact center. They provide guidance, support, and resolution for reservations, program education, and account-related inquiries while maintaining service level goals.
The Resolution Specialist handles escalated owner and club member challenges, requiring extensive research and coordination across departments. They are responsible for vetting cancellation and resale requests while documenting all resolutions within Salesforce.
The Lead Collector supervises collection activities to maintain delinquency targets while ensuring compliance with laws and company policies. They also provide training, coaching, and support to the collections team while assisting management with reporting and special projects.
The In-House Marketing Representative builds rapport with owners via phone to book them on tours of vacation destinations. They act as a hybrid of a resort concierge, marketing professional, and travel agent to promote vacation ownership opportunities.
The Specialist will coordinate and execute digital marketing campaigns across email, mobile, web, and SMS channels. They are responsible for managing project roadmaps, ensuring on-time delivery, and collaborating with cross-functional teams to maintain high-quality campaign standards.
The executive is responsible for closing timeshare sales while adhering to production guidelines and delivering superior customer service. They must maintain a professional presence in virtual meetings and collaborate effectively with internal partners.
The In House Sales Manager is responsible for driving net sales volume and maintaining sales efficiencies while upholding company service standards. They will also supervise and mentor the sales team to ensure effective sales practices and high-quality customer interactions.
The Sales Executive is responsible for closing timeshare sales while maintaining company values and delivering superior customer service. They must work both independently and collaboratively to meet production guidelines and participate in virtual sales meetings.
The sales executive is responsible for closing timeshare deals while adhering to production guidelines and delivering superior customer service. They must maintain a professional demeanor and actively participate in all scheduled virtual sales meetings and training sessions.
The In House Sales Manager is responsible for driving sales efficiency and meeting net sales volume targets. They will also lead and mentor the sales team while upholding company standards for integrity and customer service.
The Sales Executive is responsible for closing timeshare sales while adhering to production guidelines and delivering superior customer service. They must maintain a professional presence in virtual meetings and collaborate effectively with team partners.
The Sales Executive is responsible for closing timeshare sales deals while adhering to production guidelines and delivering superior customer service. They must maintain a professional virtual presence and participate in all scheduled sales meetings and training sessions.
The Title Operations Customer Specialist serves as the primary point of contact for all Grand Vacation Title servicing requests, including foreclosure updates, ownership transfers, and reinstatements. This role ensures a superior level of service for all Hilton Grand Vacations members and owners.
The Senior Manager of Sales and Marketing Compensation manages the administration and support of compensation functions, including the development and implementation of variable incentive programs. They also collaborate with cross-functional teams to ensure program compliance with company policies and government regulations.
The role serves as the lead creative designer responsible for developing high-performing visual content across all social media channels. You will concept, design, and produce engaging social-first creative that strengthens brand awareness and drives business results.
The Marketing Representative will proactively contact owners and guests to build excitement and book qualified resort preview appointments. They are responsible for delivering a personalized concierge experience while meeting or exceeding sales and booking goals.
The Collector II is responsible for managing past due mortgage and maintenance accounts through phone and mail communications. They must ensure all collection activities comply with state and federal regulations while assisting owners with contract terms.
Performs accounting activities related to financial information and statements for Sales & Marketing operations. Provides essential financial and accounting support to business partners and operational teams.
Connect with guests prior to arrival to introduce them to the Hilton Grand Vacations experience and provide personalized vacation planning. Drive tour production through proactive outreach and consultative communication to ensure guests feel supported.
