Representative HOA Accounts Receivable

This position performs various duties related to servicing HOA accounts receivable, including but not limited to administrative processing, owner communication, and clerical tasks. All support functions must be completed in a timely, efficient and professional manner.  This position is responsible for assisting all members of the HOA Accounts Receivable staff.

Here’s why you will love it here:

• Recognition Programs and Rewards
• Excellent health care options, including medical, dental, and vision
• A people-first culture
• Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
• Perks at work: Employee Pricing platform
• Employee Assistance Program that supports your physical and mental well-being.
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!

Responsibilities

Position Summary: 

• Complete customer service requests received daily through comments/queues and/or team email.
• Organize, identify, and record owner forwarding address updates and document returned mail received from the US Postal Service.
• Maintain systematic and organized support documentation and filing for HOA Accounts Receivable.
• Responsible for mailing the annual billings pursuant to published schedule; processes upgrade cancellation adjustments and new owner billings that are assessed and mailed monthly.
• Ensures late notices are mailed to delinquent accounts in a timely manner; processes monthly billing reports and updates for year-end.
• Update the A/R systems as necessary.
• Assist fellow team members, Portfolio Services & HGV Club staff with questions.
• Respond to telephone calls subject to monitoring and recording for quality and compliance.
• Carry out any reasonable request by management, which the employee is capable of performing.

Qualifications

Required Qualifications: 

• Highly proficient computer skills, including Windows and Microsoft Office products, Must have a good command of Excel functions.
• Prior accounts receivable experience desired
• High school/GED

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.