The Customer Success Manager will serve as the primary point of contact for clients, managing day-to-day operations, implementation, and ongoing support. They are responsible for driving client retention, identifying growth opportunities, and ensuring the successful delivery of solutions through cross-functional collaboration.
HHAeXchange
10 Remote Job Openings at HHAeXchange
Drive the design, implementation, and maintenance of scalable APIs and microservices while mentoring fellow engineers. Integrate generative AI into agency management software to improve usability and efficiency for caregivers and families.
Lead and execute HHAeXchange product implementations to drive client engagement and ensure customer success. Serve as the primary contact and trusted advisor for customers throughout the implementation process, coordinating training and go-live support.
Define and execute the product strategy for enterprise data insights using the Snowflake Cloud Data Platform to transform data into actionable business value. Collaborate with cross-functional teams to drive the roadmap for reporting, advanced analytics, and AI-powered decision support.
Serve as the primary point of contact for designated clients to ensure retention and growth through exceptional service and SaaS best practices. Collaborate cross-functionally to resolve system issues and identify opportunities for additional product adoption.
Responsible for the design, integration, configuration, and delivery of technical solutions to healthcare providers, payers, and states. This includes establishing project plans, conducting testing, and troubleshooting solutions throughout the project lifecycle.
Develop and enhance backend services, APIs, and integrations for a caregiver platform within the healthcare domain. Collaborate with cross-functional teams to design scalable, secure, and compliant technical solutions while mentoring junior engineers.
The Platform Engineer is responsible for the reliability, scalability, and deployment automation of the AI platform and data infrastructure on AWS. This includes managing CI/CD pipelines, implementing observability frameworks, and ensuring production stability for AI-powered capabilities.
The Full Stack Engineer will design, implement, and maintain scalable APIs and microservices while integrating generative AI into the company's homecare platform. They will collaborate with cross-functional teams to deliver high-quality features and ensure software reliability through comprehensive testing.
The role involves designing, building, and maintaining high-performance mobile applications, owning features from concept through release while ensuring regulatory compliance like HIPAA and WCAG. Responsibilities also include enforcing platform best practices through code reviews, implementing automated testing, and mentoring other engineers.