The Referral Research VA is responsible for building and maintaining a secondary treatment provider network through high-volume outbound calling. This includes verifying provider availability, confirming insurance acceptance, and accurately documenting all gathered information in the company directory.
The Medical Records Abstraction VA will organize and review patient medical records, utilizing AI tools to generate and verify accurate summaries for workers' compensation cases. They will assemble these summaries into structured encounter notes while adhering to established templates and security protocols.
The Virtual Assistant will manage back-office clinical documentation, insurance billing, and administrative tasks for a psychotherapy practice. Responsibilities include reviewing progress notes for completeness, submitting electronic billing, and maintaining client records via ICANotes and GoHighLevel.
The Virtual Assistant will manage front-office tasks such as patient scheduling, triage, and communication, alongside back-office duties including insurance verification and billing. They are responsible for maintaining accurate patient documentation and ensuring smooth operations for a solo psychiatric practice.
The role involves managing insurance verification, claims support, and patient scheduling for a behavioral health practice. Additionally, the assistant will provide scribing services, handle administrative tasks, and conduct marketing outreach to local healthcare offices.
Manage patient communication, scheduling, and insurance verification for a pelvic floor physical therapy practice. Coordinate with the clinical team to ensure timely patient responses and accurate insurance processing.
The role involves managing patient communications, scheduling appointments, and verifying insurance eligibility for a behavioral health practice. You will also provide administrative support while maintaining strict HIPAA compliance in a virtual environment.
The Virtual Assistant will manage patient intake, scheduling, and administrative communication for a behavioral health practice. They will also coordinate with billing and IT contacts while maintaining strict adherence to HIPAA and practice policies.
The Behavioral Health Virtual Assistant will manage front-desk operations, patient communications, and administrative tasks for a private practice. Responsibilities include maintaining patient records in SimplePractice, handling referrals, and ensuring consistent adherence to established workflows.
The role involves managing incoming patient calls, scheduling appointments, and maintaining the practice's EHR calendar. Additionally, the candidate will handle insurance verification, billing processes, and professional communication with referring dental offices.
The Healthcare Sales Representative will manage inbound leads, conduct discovery calls, and prepare proposals to guide prospects through the sales cycle. Additionally, the role involves executing outbound cold-calling campaigns and maintaining pipeline discipline within the CRM.
The Team Lead will manage a remote outbound calling team, overseeing scheduling, quality assurance, and performance metrics for a patient wellness-visit campaign. They will also serve as the primary point of contact for escalations and ensure strict adherence to HIPAA compliance protocols.
The role serves as a primary liaison between customers and internal technical staff, managing service scheduling and communication. Responsibilities include answering inbound calls, documenting service needs, and ensuring customer satisfaction through follow-ups and issue resolution.
Manage the full-cycle revenue process in Athena, from claim creation and scrubbing to payment and denial resolution. Provide patient account support by explaining billing statements and processing payments over the phone.
Manage the full revenue cycle including insurance verification, claims submission, and payment posting. Monitor unpaid or denied claims and handle accounts receivable to ensure timely reimbursement for healthcare clients.
Handle inbound customer inquiries via phone, email, and live chat to resolve issues regarding orders, billing, and general support. Document all interactions in CRM platforms and meet account-specific KPIs for resolution and satisfaction.
Serve as the remote front-line point of contact for patients and providers by handling inbound and outbound calls and managing appointment scheduling. Responsibilities include patient intake, insurance verification, and maintaining accurate documentation within EHR systems.
