The role involves managing incoming patient calls, scheduling appointments, and maintaining the practice's EHR calendar. Additionally, the candidate will handle insurance verification, billing processes, and professional communication with referring dental offices.
The Healthcare Sales Representative will manage inbound leads, conduct discovery calls, and prepare proposals to guide prospects through the sales cycle. Additionally, the role involves executing outbound cold-calling campaigns and maintaining pipeline discipline within the CRM.
You will place outbound calls to patients to schedule Annual Wellness Visits and document outcomes in the client's electronic health record system. You are responsible for following approved scripts and handling objections while maintaining strict HIPAA compliance.
The Team Lead will manage a remote outbound calling team, overseeing scheduling, quality assurance, and performance metrics for a patient wellness-visit campaign. They will also serve as the primary point of contact for escalations and ensure strict adherence to HIPAA compliance protocols.
The role serves as a primary liaison between customers and internal technical staff, managing service scheduling and communication. Responsibilities include answering inbound calls, documenting service needs, and ensuring customer satisfaction through follow-ups and issue resolution.
Manage the full-cycle revenue process in Athena, from claim creation and scrubbing to payment and denial resolution. Provide patient account support by explaining billing statements and processing payments over the phone.
Manage the full revenue cycle including insurance verification, claims submission, and payment posting. Monitor unpaid or denied claims and handle accounts receivable to ensure timely reimbursement for healthcare clients.
Handle inbound customer inquiries via phone, email, and live chat to resolve issues regarding orders, billing, and general support. Document all interactions in CRM platforms and meet account-specific KPIs for resolution and satisfaction.
Serve as the remote front-line point of contact for patients and providers by handling inbound and outbound calls and managing appointment scheduling. Responsibilities include patient intake, insurance verification, and maintaining accurate documentation within EHR systems.
