Dental Billing Specialist - Finance Coordinator (FB)

This is a remote position.

This role involves dental insurance billing, accounts receivable, payment processing, data entry, and patient account management. Strong English communication skills are essential, as the position involves regular communication with patients, insurance providers, and internal teams.

Key Responsibilities

Prepare and submit dental insurance claims following Canadian insurance standards.

Process insurance payments, reconcile ledgers, and update patient accounts.

Follow up on outstanding insurance claims, benefit coordination, and pre-authorizations.

Communicate professionally with patients and insurance providers regarding billing and account inquiries.

Set up treatment contracts and pre-authorized payment agreements.

Process patient payments and maintain accurate financial records.

Monitor outstanding balances and assist with accounts receivable follow-up.

Prepare daily reconciliation reports and monthly financial summaries.

Maintain accurate data entry and patient account information.

Follow established confidentiality, privacy, and data protection procedures.

Access patient information exclusively through approved, secure systems.

Collaborate with finance, customer service, and administrative teams.

Requirements

Previous experience in finance administration, billing, accounts receivable, or customer service.

Strong written and verbal English communication skills.

Excellent attention to detail and accuracy in data entry.

Proficiency in Microsoft Excel, Google Sheets, and administrative software.

Comfortable communicating with patients regarding financial matters.

Strong organizational skills and ability to manage multiple priorities.

Ability to learn new software and follow established procedures.

Previous experience with Canadian dental insurance billing is an asset.

Must be available to work full-time night shifts aligned with Canadian daytime business hours.

Follow established confidentiality, privacy, and data protection procedures.

Access patient information exclusively through approved, secure systems.

Collaborate with finance, customer service, and administrative teams.

Benefits

Compensation & Payments

Competitive hourly rate

On-time payments, every time

Payments processed via Wise

Training & Support

Direct client training provided — you are never thrown in blind

Dedicated Account Manager as your point of contact

Exposure to a wide range of modern SaaS platforms

Potential for increased responsibilities as the company scales

Tenure recognition for long-term team members

Clear escalation paths — you always know who to go to

Work Environment

100% remote — work from home

Stable, long-term account placements (not gig-style work)

Supportive team culture across all accounts

Growth & Experience

Exposure to multiple practice types and platforms

Potential for increased hours or additional accounts based on performance

Recognition

Tenure recognition for long-term team members

We value loyalty and recognize those who grow with us