Psychiatry Front Office & Billing Specialist - VP

This is a remote position.

We are looking for an experienced and highly reliable Healthcare Virtual Assistant to support a new solo outpatient psychiatry practice serving both adult and pediatric patients.

The VA will function as the practice's dedicated remote front-office support and will work closely with the practice owner on the day-to-day operations of the practice. This is a high-responsibility role, and the ideal candidate should be comfortable taking ownership of tasks, communicating professionally with patients, and learning and navigating healthcare systems independently.

Because patients may be calling while experiencing emotional distress or seeking psychiatric support, this role requires someone who is compassionate, patient, empathetic, calm, and clear on the phone.

The practice uses Tebra, and the VA will be expected to develop strong hands-on familiarity with the platform and help the practice owner maintain an efficient workflow.

Key Responsibilities

Patient Communication & Front Office

Answer incoming patient calls professionally and empathetically

Make outbound calls to patients when needed

Communicate clearly with patients, parents/guardians, and healthcare providers

Handle sensitive or emotional conversations with patience and professionalism

Take accurate messages and document patient interactions

Follow up with patients regarding appointments, paperwork, insurance, and other needs

Scheduling & Patient Intake

Schedule, reschedule, and manage patient appointments

Coordinate new patient appointments and follow-ups

Complete and assist with patient intake

Collect and verify required demographic and insurance information

Ensure patient records and documentation are complete and accurate

Insurance Verification & Prior Authorizations

Verify patient eligibility and benefits

Review insurance information and identify coverage issues

Assist with prior authorizations for appointments and medications

Follow up with insurance companies regarding authorization status

Maintain accurate documentation of authorization requests and outcomes

Billing Support

Assist with posting patient payments

Review accounts and identify outstanding balances or issues

Assist with billing follow-up and denial management

Communicate with patients regarding billing questions when appropriate

Maintain accurate billing documentation

Future Responsibilities

Once the core responsibilities are established, the VA may also assist with provider credentialing and payer enrollment with major health insurance companies. Training may be provided by the client for this portion of the role.

Requirements

Requirements

2+ years of healthcare VA, medical receptionist, medical administrative, or similar experience

Strong experience handling patient phone calls

Experience with scheduling and patient intake

Experience with insurance verification

Experience with prior authorizations strongly preferred

Experience with medical billing and/or denial management

Tebra experience is strongly preferred

Behavioral health, psychiatry, psychology, or other mental-health practice experience is a strong advantage

Excellent spoken and written English

Strong attention to detail and documentation skills

Able to work independently with minimal supervision

Comfortable learning new software and healthcare workflows

Reliable internet, computer, and professional work environment

Comfortable handling confidential patient information and following HIPAA requirements

Benefits

Compensation & Payments

Competitive hourly rate

On-time payments, every time

Payments processed via Wise

Training & Support

Direct client training provided — you are never thrown in blind

Dedicated Account Manager as your point of contact

Stable, long-term placement with a growing U.S.-based company

Exposure to a wide range of modern SaaS platforms

Potential for increased responsibilities as the company scales

Tenure recognition for long-term team members

Clear escalation paths — you always know who to go to

Work Environment

100% remote — work from home

U.S.-based company with structured operations

Stable, long-term account placements (not gig-style work)

Supportive team culture across all accounts

Growth & Experience

Build your U.S. industry experience

Exposure to multiple practice types and platforms

Potential for increased hours or additional accounts based on performance

Strengthen your resume with verified, legitimate U.S. client experience

Recognition

Tenure recognition for long-term team members

We value loyalty and recognize those who grow with us