You will lead complex technical implementations, serving as the primary escalation point for integration issues and custom solutions. Additionally, you will drive product feedback, mentor junior engineers, and influence architectural decisions through hands-on coding and cross-functional collaboration.
Federato
6 Remote Job Openings at Federato
The Customer Engineer will lead technical sales engagements, including discovery, solution design, and the delivery of high-impact product demonstrations. They will also collaborate with internal teams to build reusable demo environments, develop configuration materials, and refine technical messaging frameworks.
Lead the acquisition and growth of the largest, most complex insurance carriers and MGAs as a senior individual contributor. Manage the full sales cycle from initial relationship building and executive alignment to negotiation and closing.
Build and maintain robust ETL pipelines and internal frameworks to support AI/ML features and prompt-based LLM workflows. Collaborate with cross-functional teams to ensure data reliability, scalability, and the implementation of engineering best practices.
Resolve moderately complex technical issues escalated from L1, focusing on data validation and workflow troubleshooting. Contribute to the internal knowledge base by documenting solutions and mentoring L1 engineers.
Lead technical sales engagements from discovery to close, delivering tailored demos and translating customer workflows into platform configurations. Collaborate with Product and Engineering teams to align the roadmap with customer pain points and refine pre-sales frameworks.