The Specialist/Coach works with supervisors to drive improved sales performance through real-time coaching and guidance for agents. They are responsible for conducting call calibrations, facilitating one-on-one sessions, and ensuring compliance with consumer experience standards.
Everise
27 Remote Job Openings at Everise
The Specialist/Coach works with supervisors to drive improved sales performance through real-time coaching and guidance for agents. They are responsible for conducting call calibrations, monitoring compliance, and facilitating one-on-one and group coaching sessions.
Drive agent engagement and experience through contests, recognition, and brand materials. Monitor and respond to UES/NPS survey results to identify coaching opportunities and improve consumer interactions.
The Team Leader monitors and evaluates associate performance based on KPIs to ensure company and client standards are met. They are responsible for resolving customer escalations, managing communication between stakeholders, and providing necessary on-the-job training.
The Vice President of Client Services oversees client relations, operational effectiveness, and revenue generation to ensure high client retention. This role specifically supports the launch and scaling of a clinical pharmacy technician and pharmacist service line for CVS Health.
Manage capacity planning and forecasting for assigned clients while acting as the WFM point of contact for project delivery. Implement innovative planning solutions and perform audits to ensure accuracy in all WFM processes.
The Senior Director of Client Services drives client satisfaction, retention, and growth through strategic account leadership and operational excellence. This role focuses on managing high-profile accounts, overseeing financial performance, and leading high-performing teams to align service delivery with client objectives.
The Senior Manager oversees the workforce team to ensure client goals are met through accurate forecasting and staffing adjustments. They are responsible for monitoring service levels and providing cost-effective strategies to deliver on service level agreements.
Develop and maintain quality analyses, performance metrics, and reporting processes for Global Support Services. Identify process improvement opportunities and document work instructions and knowledge management materials.
The role involves tracking attendance for active classes and managing onboarding and offboarding documentation for clients and internal partners. It also requires coordinating with program leadership and maintaining records of trainer certifications.
Handle a high volume of incoming calls to assist pet parents with account, claim, and general inquiries. Resolve customer issues efficiently while meeting performance metrics and documenting all interactions in the CRM.
The role focuses on owning asset data accuracy across the entire lifecycle and building Power BI dashboards for executive reporting. It also involves reconciling data between systems like ServiceNow and Workday to ensure audit readiness.
Lead the accounts payable team by overseeing vendor relations, disbursements, and tax matters while optimizing working capital through DPO analysis. Develop and maintain AP systems and policies to ensure rigorous compliance and accurate financial reporting for month-end closing and audits.
Act as the first point of contact for enterprise users to provide first-level technical support via phone, email, and chat. Responsible for logging, tracking, and resolving incidents and service requests while maintaining knowledge bases and security access.
Coordinate AHIP certifications and state licensing requirements for new hire agents to ensure they are 'Ready to Sell'. Maintain detailed tracking files and collaborate with state agencies and internal teams to resolve roadblocks.
Coordinate AHIP certifications and state licensing requirements for new hire agents to ensure they are 'Ready to Sell'. Maintain detailed tracking files and collaborate with state agencies and internal teams to resolve roadblocks.
Educate and assist customers in selecting the appropriate healthcare insurance policies to fit their specific needs. Provide high-quality customer support and guidance during the annual open enrollment season.
Deliver new hire and ongoing training focused on customer service, sales, and product knowledge in both virtual and physical environments. Partner with clients to design curriculum and conduct proficiency evaluations to ensure trainee success in production.
Lead the design and execution of the enterprise-level human resource strategy to align people functions with business objectives. Oversee talent acquisition, compensation, and organizational effectiveness to ensure the company attracts and retains top talent globally.
Leads regional teams to maintain client account plans, ensuring high levels of satisfaction, retention, and revenue generation. Responsible for strategic relationship management, operational process improvement, and conducting client performance and profitability analyses.
The IT Specialist provides technical support for work-at-home and on-site agents, managing Windows-based applications and network environments. They also handle IT equipment logistics and perform system maintenance including patching and imaging.
The recruiter is responsible for the full life cycle of the recruiting process, including sourcing, screening, interviewing, and extending offers. They will also collaborate with hiring managers and build community partnerships to attract quality candidates.
The Lead Desktop Engineer will manage IT infrastructure, provide technical support, and ensure adherence to IT best practices and metrics. They are responsible for coaching the team, handling escalations, and managing IT security and audit remediation tasks.
Lead other designers and creatives while providing constructive feedback to ensure high-quality design output. Create a diverse range of graphic assets and campaigns to support engagement, sales enablement, and social media initiatives.
The Lead Recruiter manages the full life cycle of the recruiting process, including sourcing, screening, and interviewing candidates. They are also responsible for collaborating with hiring managers and building community partnerships to attract quality talent.
The Instructional Designer Specialist is responsible for creating customized training documentation and maintaining online training content. They will collaborate with team members and clients to ensure training materials meet the necessary standards and requirements.
The Senior Manager, Commercial Bid Management is responsible for developing and maintaining processes that support pre-sales solution and proposal presentation development. They will lead a global team to ensure high-quality proposal submissions and strengthen collaboration across various teams.