The Talent Acquisition Specialist will source and screen candidates, facilitate assessments, and conduct interviews to support the recruitment process. Additionally, they will manage administrative tasks, maintain recruiting trackers, and coordinate onboarding activities.
The recruiter is responsible for the full life cycle of the recruiting process, including sourcing, screening, interviewing, and extending offers. They will also collaborate with hiring managers and manage candidate activity within the Workday platform.
The Technical Account Manager will lead client engagements by managing technical issues, project lifecycles, and strategic stakeholder relationships. They are responsible for driving account growth, ensuring service profitability, and acting as a change agent to improve business outcomes through IT solutions.
The Lead will monitor real-time agent schedule adherence and manage queue performance to ensure operational continuity. They will also collaborate with operations management to provide statistical reporting and actionable recommendations for process improvements.
The Specialist - Business Support Liaison manages system and ID administration, including new user uploads and issue resolution for contracted services. They act as the primary contact for site-level systems and coordinate agent access, status changes, and troubleshooting support.
You will handle a high volume of inbound calls to assist members with their healthcare benefit inquiries. Additionally, you will document customer information and identify opportunities to improve processes while meeting performance metrics.
The supervisor will direct, coach, and develop team members while managing staffing, schedules, and operational performance against KPIs. They are also responsible for ensuring compliance with regulatory standards and handling escalated concerns from members, providers, and clients.
The Pharmacist Supervisor will lead, coach, and develop team members while managing operational performance, staffing, and compliance with pharmacy standards. They are responsible for reviewing clinical decision-making, ensuring prescription accuracy, and handling escalated concerns from members and providers.
The Quality Assurance Lead is responsible for supervising a team of quality assurance representatives to ensure program standards are met. They will monitor team performance, collaborate with operations and training departments, and implement quality improvement strategies.
The IT Desktop Support Specialist provides comprehensive desktop support and manages IT infrastructure tasks for the corporate technology team. This role includes 24/7 on-call production support and the administration of various network and system technologies.
The Quality Analyst will perform routine quality audits, evaluate documentation accuracy, and monitor operational performance against SLA and quality goals. They will also identify defect trends, provide objective feedback to leadership, and support continuous improvement initiatives.
The licensed healthcare agent will educate and assist customers in selecting appropriate insurance policies during open enrollment. They are responsible for managing customer interactions and navigating multiple applications simultaneously to provide effective support.
The role involves answering inbound calls to educate members on healthcare programs and providing customized solutions to meet their needs. You will be responsible for maintaining high service standards and successfully closing sales to enroll members.
Assist with medication-related inquiries and support prescription processing activities. Provide exceptional customer service to patients while helping them navigate their pharmacy and medication needs.
The Team Leader is responsible for monitoring associate performance against KPIs and providing feedback to ensure goals are met. They also handle payroll approval, resolve customer escalations, and facilitate communication between management, clients, and staff.
Lead the end-to-end billing process and manage task assignments to ensure accurate and timely customer billings. Handle account reconciliations, resolve billing disputes, and assist with month-end closing and audits.
The Specialist/Coach works with supervisors to drive improved sales performance through real-time coaching and guidance for agents. They are responsible for conducting call calibrations, facilitating one-on-one sessions, and ensuring compliance with consumer experience standards.
The Specialist/Coach works with supervisors to drive improved sales performance through real-time coaching and guidance for agents. They are responsible for conducting call calibrations, monitoring compliance, and facilitating one-on-one and group coaching sessions.
Handle a high volume of incoming calls to assist pet parents with account, claim, and general inquiries. Resolve customer issues efficiently while meeting performance metrics and documenting all interactions in the CRM.
Educate and assist customers in selecting the appropriate healthcare insurance policies to fit their specific needs. Provide high-quality customer support and guidance during the annual open enrollment season.
The Lead Desktop Engineer will manage IT infrastructure, provide technical support, and ensure adherence to IT best practices and metrics. They are responsible for coaching the team, handling escalations, and managing IT security and audit remediation tasks.
Lead other designers and creatives while providing constructive feedback to ensure high-quality design output. Create a diverse range of graphic assets and campaigns to support engagement, sales enablement, and social media initiatives.
