You will assist patients with medication-related inquiries and support prescription processing activities. Additionally, you will provide exceptional customer service while helping individuals navigate their pharmacy and medication needs.
The Director of Product Management will own the vision, roadmap, and delivery of AI-powered solutions for global Talent Acquisition and Healthcare BPO operations. They will lead cross-functional engineering teams and manage technology vendors to optimize recruitment workflows and improve operational efficiency.
The OTC specialist leads the end-to-end billing workflow, ensuring accuracy in reports and supporting documentation. They also assist with month-end closing, internal controls, and the resolution of billing disputes while liaising with internal and external stakeholders.
The Director of Accounts Payable will lead the AP team, overseeing vendor relations, disbursements, and tax matters while ensuring compliance with financial policies. They will also analyze DPO and vendor accounts to optimize working capital and provide strategic insights to executive leadership.
The RTA Specialist manages real-time contact center tasks, including telephony and WFM system updates, agent scheduling, and queue performance monitoring. They are responsible for generating accurate performance reports and ensuring adherence to company policies across multiple lines of business.
The trainer is responsible for delivering new hire and ongoing training to call center personnel regarding product knowledge, sales, and customer service. They will also facilitate training sessions in both virtual and brick-and-mortar environments while supporting curriculum design and performance development.
The role involves managing and optimizing the sales technology ecosystem, including Salesforce, HubSpot, and prospecting tools to support the end-to-end sales lifecycle. You will translate business requirements into automated workflows, maintain data integrity, and provide reporting and analytics to improve seller productivity.
The recruiter is responsible for the full life cycle of the hiring process, including sourcing, screening, interviewing, and extending offers. They will also collaborate with hiring managers to understand position requirements and build community partnerships to attract talent.
Design, develop, and implement ServiceNow applications and modules to meet business requirements. Collaborate with stakeholders to provide technical guidance and troubleshoot performance issues.
The specialist will monitor SOC queues, investigate security alerts, and execute vulnerability scans across infrastructure and applications. They are also responsible for documenting investigations, tracking remediation efforts, and providing security evidence for audits.
The role involves leading enterprise IT service delivery, including incident, problem, and change management processes. You will provide technical oversight for infrastructure, cloud, and security platforms while ensuring operational excellence and SLA compliance.
You will handle a high volume of inbound calls to assist members with their healthcare benefits and resolve inquiries effectively. Additionally, you are responsible for documenting customer information and identifying opportunities to improve service processes.
The VP/SVP of Business Development is responsible for hunting and closing new-logo enterprise deals in BPO, CX, and technology-enabled transformation. This role involves building a qualified pipeline, managing complex multi-stakeholder pursuits, and negotiating commercial contracts.
Handle a high volume of incoming calls to assist customers with accounts, claims, and general inquiries while maintaining performance metrics. Document customer information accurately and identify opportunities to improve processes for better client and customer outcomes.
You will handle a high volume of inbound calls to assist healthcare members with their benefit questions and needs. Additionally, you will document customer information accurately while meeting performance metrics and company guidelines.
You will handle a high volume of inbound calls to assist members with their healthcare benefit questions. Additionally, you will document customer information and identify opportunities to improve processes while meeting performance metrics.
You will handle a high volume of inbound calls to assist members with healthcare benefit inquiries. The role involves documenting customer information, resolving issues, and meeting performance metrics while maintaining company standards.
The recruiter is responsible for the full life cycle of the recruiting process, including sourcing, screening, interviewing, and extending offers. They will also collaborate with hiring managers and manage candidate activity within the Workday platform.
You will handle a high volume of inbound calls to assist members with their healthcare benefit inquiries. Additionally, you will document customer information and identify opportunities to improve processes while meeting performance metrics.
The IT Desktop Support Specialist provides comprehensive desktop support and manages IT infrastructure tasks for the corporate technology team. This role includes 24/7 on-call production support and the administration of various network and system technologies.
Lead the end-to-end billing process and manage task assignments to ensure accurate and timely customer billings. Handle account reconciliations, resolve billing disputes, and assist with month-end closing and audits.
Handle a high volume of incoming calls to assist pet parents with account, claim, and general inquiries. Resolve customer issues efficiently while meeting performance metrics and documenting all interactions in the CRM.
