The Customer Success Manager will own a portfolio of college and university partners, serving as a trusted advisor while managing renewals and expansion. They will collaborate with internal teams to drive product adoption, analyze partner data, and ensure measurable impact on student success.
You will own the product positioning, narrative, and go-to-market strategy for your segment while serving as the primary marketing voice in product roadmap conversations. Additionally, you will partner with sales and customer experience teams to ensure they can effectively execute the product story and drive pipeline impact.
The BDR will own a territory and partner with Partnership Directors to identify and develop prospecting strategies. Primary duties include conducting daily outbound outreach via phone, email, and social channels to secure introductory meetings with higher education partners.
You will partner with the VP of Sales to target and execute prospecting strategies, driving daily outbound activity to book meetings. Additionally, you will lead presentations and manage opportunities from first contact through close.
