Manage incoming customer inquiries via voice, email, and messaging to provide secure resolutions for transaction and account issues. Maintain accurate records in CRM databases and collaborate with internal technical and risk teams to resolve complex client problems.
Manage inbound inquiries from Dutch-speaking clients regarding digital transactions, account management, and platform security. Collaborate with internal departments to resolve escalated financial cases while maintaining high standards of service.
Lead enterprise client projects focused on carbon footprint calculations and climate neutrality roadmaps using software tools. Manage client engagements, verify AI-generated data, and optimize internal advisory methodologies for scalability.
You will act as a brand ambassador by resolving complex booking issues and providing premium support to clients via phone, email, and chat. Additionally, you will maintain accurate documentation of interactions and meet individual productivity metrics to ensure high service standards.
