The Manager of Fleet Client Services leads the scheduling team to optimize operational efficiency and manages a portfolio of fleet maintenance clients to drive revenue and retention. They act as a key point of contact for escalations and strategically align products to ensure client success within their assigned territory.
The Performance Manager is responsible for managing client relationships, driving product utilization, and ensuring revenue retention within an assigned portfolio. They act as a client advocate, identify upsell opportunities, and provide consultative guidance to help dealers meet their business objectives.
The Mobile Inspector conducts on-site vehicle condition inspections for dealer clients, ensuring accurate documentation and marketplace transparency. They also build strong relationships with dealers to grow participation in mobile inspection services while managing territory productivity.
The specialist will handle routine customer inquiries regarding product usage and provide technical support for the Dealertrack product family. They are responsible for accurately logging customer information in the CRM and adhering to service level agreements for ticket resolution.
The Customer Care Specialist is responsible for receiving and resolving customer inquiries via phone, email, and chat while documenting interactions in company systems. They must also collaborate with internal teams to troubleshoot technical issues and ensure high-quality service delivery.
The technician will perform preventive maintenance, diagnostics, and repairs on material-handling equipment and heavy-duty vehicles. Additionally, they will deliver hands-on technical training and mentorship to other forklift technicians across various locations.
The Client Growth Executive is responsible for cultivating relationships with existing clients to drive growth through upselling and cross-selling of Cox Business solutions. They will proactively assess customer needs, manage sales pipelines, and ensure high levels of client satisfaction.
The Senior Analyst will drive process excellence and continuous improvement across finance functions by partnering with stakeholders to implement best practices and data-driven solutions. They are responsible for performance reporting, forecasting, and leveraging technology like AI and automation to optimize financial processes.
The Mobile Inspector conducts on-site vehicle condition inspections for dealer clients to ensure accurate documentation and marketplace transparency. They are responsible for building strong dealer relationships, managing territory productivity, and maintaining high standards of inspection quality.
Leads large, complex enterprise initiatives and strategic portfolios across multiple technical teams and business functions. Establishes scalable governance frameworks and delivery standards to improve engineering execution and business value.
Lead the strategy, execution, and optimization of multi-channel digital marketing campaigns and integrated communication programs. Provide project leadership and mentorship to team members while analyzing performance data to drive business growth.
Manage client interactions via phone and email to provide technical support and guidance on Dealertrack product usage. Log all customer information in the CRM system and adhere to service level agreements for ticket closure.
Process and re-assign vehicle titles while ensuring accuracy, conformity to state requirements, and fraud prevention. Resolve titling issues through communication with customers, dealers, and regulatory agencies.
Execute and optimize end-to-end digital advertising campaigns across Search, Display, Social, and Video channels for a portfolio of 50+ accounts. Drive client retention and budget growth by analyzing performance data and providing strategic recommendations to dealers.
Design, develop, and deploy scalable cloud-native applications while owning features from architecture through production support. Integrate AI capabilities into the software development lifecycle and product features to drive innovation.
Provide accurate reconditioning estimates for body, detail, and mechanical services for various customer types. Coordinate with procurement for pricing and monitor repair status and completion timelines.
