Provide professional customer service support by handling high-volume inbound calls and resolving customer inquiries efficiently. Maintain accurate records through data entry while meeting productivity, attendance, and performance metrics.
The associate will handle high-volume inbound customer calls to resolve inquiries and complaints in a fast-paced environment. They are responsible for maintaining accurate records through data entry and meeting performance, attendance, and quality metrics.
The Senior Software Engineer will design, develop, and maintain scalable web-based applications and microservices while leading technical architecture decisions. They will also collaborate with cross-functional teams to troubleshoot complex production issues and implement robust CI/CD deployment strategies.
The Senior Director is responsible for the successful delivery of the Government Health Services Medicaid implementation portfolio, ensuring projects meet contractual and regulatory expectations. They provide strategic leadership across business, technology, and operations teams while managing governance, risk, and executive stakeholder relationships.
Act as the primary point of contact for Iowa Medicaid Program inquiries and provide one-to-one support via telephone. Accurately document enrollment requests and status changes while maintaining proficiency in program policies.
Responsible for the end-to-end resolution of customer disputes and inquiries while adhering to strict project SLAs and KPIs. This includes assessing incoming emails, updating databases, and escalating complex issues to senior levels.
Drive business growth within the federal government sector by engaging stakeholders and securing new contracts. Manage the full sales pipeline from lead generation to the submission of compelling RFP/RFI responses.
