Conduent State & Local Solutions, Inc

Responsible for the end-to-end resolution of customer disputes and inquiries while adhering to strict project SLAs and KPIs. This includes assessing incoming emails, updating databases, and escalating complex issues to senior levels.

Drive business growth within the federal government sector by engaging stakeholders and securing new contracts. Manage the full sales pipeline from lead generation to the submission of compelling RFP/RFI responses.

Provide document review and data support for a child support payment processing center. Assist users with website navigation, account reactivation, and payment inquiries.

Handle inbound calls for the New Jersey Department of Human Services Office of Child Support to research and resolve customer inquiries. Provide accurate information regarding payment and account histories while documenting all interactions professionally.

The role involves designing, developing, and maintaining scalable web-based applications and microservices, requiring leadership in architecture discussions and technical decision-making. Responsibilities also include implementing containerized deployment strategies, applying CI/CD practices, and troubleshooting complex production issues.