The Account Manager will manage a portfolio of customers to drive product engagement, identify upsell opportunities, and minimize churn. They act as the primary point of contact to provide strategic guidance and ensure clients achieve their success outcomes.
The Onboarding Coach facilitates client training and support to ensure successful product adoption and customer satisfaction. They also collaborate with the Sales team to drive retention and provide feedback for product improvements.
The Onboarding Coach facilitates client training and support to ensure successful product adoption and system configuration. They also partner with the Sales team to drive retention and gather customer feedback to improve product offerings.
You will serve as the primary technical engineer for the Thai market, diagnosing and fixing integration issues at the code level while collaborating with local partners. Additionally, you will build diagnostic tools, documentation, and monitoring systems to ensure the reliability of the integration stack.
You will lead, mentor, and develop a team of Customer Support Coaches to ensure high-quality technical support and customer satisfaction. The role involves managing daily operations, handling complex escalations, and collaborating with global teams to drive process improvements.
The Onboarding Coach facilitates client training and support to ensure successful product adoption and system mastery. They also partner with the sales team to drive retention and gather customer feedback to improve product offerings.
You will design, build, and operate customer-facing AI platform services and agentic workflows to power intelligent product experiences. You will also own evaluation, observability, and quality feedback loops to ensure the reliability and scalability of AI features.
The Website Onboarding Specialist will conceptualize and create high-quality hospitality websites while managing project timelines and service delivery. They will communicate directly with customers to ensure successful onboarding and resolve any technical or service-related concerns.
You will lead, mentor, and develop a team of onboarding coaches and specialists to deliver exceptional customer experiences in Thailand. You will also drive onboarding strategy, operational excellence, and cross-functional alignment to ensure successful customer implementation and adoption.
You will lead, coach, and develop a team of Account Managers in Thailand to drive customer success and retention. Additionally, you will monitor team performance metrics, handle complex customer escalations, and collaborate cross-functionally to improve platform adoption.
Manage global benefits operations including enrollments, data reconciliations, and vendor coordination to ensure accuracy and compliance. Create educational resources and support team members with benefits-related inquiries while leveraging AI and automation to improve processes.
Facilitate client onboarding, training, and ongoing support while building strong relationships to drive product adoption and retention. Resolve customer inquiries, troubleshoot issues, and collaborate with the sales team to ensure client success.
You will lead the global customer support organization, transforming reactive support into a proactive partnership model. This involves managing workforce planning, queue health, and AI integration while ensuring high-quality service and team wellbeing.
The Onboarding Project Manager will lead complex implementation projects for mid-market customers, guiding them from contract signature through successful adoption. They will act as the strategic lead, coordinating cross-functional teams to ensure seamless transitions and measurable business outcomes.
Own and execute regional marketing programs across APAC, adapting global campaigns and developing locally relevant events, content, partnerships, and growth initiatives. Coordinate with Sales and global marketing teams, manage program delivery and investment, and measure results to guide future priorities.
Guide hotel customers through onboarding and configuration of Cloudbeds accounting features, including chart of accounts, taxes, revenue recognition, reconciliation, and connections to accounting software or ERPs. Troubleshoot accounting and integration issues, create customer resources, and collaborate with internal teams to share feedback and improve the product.
You will lead and scale the global mid-market onboarding function, establishing frameworks and metrics to ensure high-quality, repeatable customer deployments. You will also manage team performance, capacity planning, and cross-functional partnerships to drive onboarding velocity and long-term customer retention.
The Associate Billing Specialist will manage billing and subscription inquiries via email and phone while handling cancellation exit interviews. They will also collaborate across departments to resolve subscription-related issues and analyze billing trends to improve the customer experience.
You will act as a strategic operational partner during the critical post-go-live phase, ensuring clients successfully transition to the platform. This involves managing high-priority tickets, troubleshooting integrations, and providing personalized guidance to drive product adoption.
You will lead and develop a regional team of Onboarding Project Managers and Coaches while personally overseeing strategic North American accounts. Your role involves driving deployment quality, managing escalations, and partnering with cross-functional teams to ensure successful customer transitions to the Cloudbeds platform.
You will lead the technical direction and architectural standards for the core data platform while owning logical and physical data modeling. Additionally, you will mentor the team and drive AI-readiness initiatives to ensure reliable, scalable data ecosystems.
Manage and guide the end-to-end onboarding experience for mid-market hospitality clients, serving as a strategic advisor for system setup and operational workflows. Collaborate with cross-functional teams to ensure platform adoption and drive long-term customer success through consultative training and relationship building.
The Customer Growth Manager will focus on driving revenue through upselling and cross-selling initiatives to the existing customer base. They will manage a sales pipeline, deliver tailored product demonstrations, and collaborate with internal teams to ensure successful implementation.
You will facilitate client onboarding and training while providing ongoing support to ensure successful product adoption. Additionally, you will partner with the sales team to drive retention and gather customer feedback to improve product offerings.
You will lead a team of Customer Recovery Coaches to manage high-risk accounts and execute proactive rescue operations. Additionally, you will oversee cross-functional 'Fire-Team' interventions to resolve critical customer friction and drive long-term retention.
The Onboarding Project Manager will lead complex onboarding projects for mid-market customers, managing the lifecycle from sales handoff to successful adoption. They will act as the strategic lead, coordinating cross-functional teams to ensure seamless implementation and measurable business outcomes.
You will serve as the advanced point of contact for payment-related issues such as chargebacks, disputes, and reconciliation while proactively onboarding hoteliers. Additionally, you will act as a product advocate by relaying insights from payment issues to the product and engineering teams to improve future experiences.
You will build, analyze, and optimize reports within the PMS suite while troubleshooting data discrepancies for customers. Additionally, you will coach hoteliers on interpreting key performance metrics to help them make informed business decisions.
The Sales Director will build and execute sales strategies to drive revenue and expand the company's presence within the mid-market hotel sector. This role involves conducting virtual client presentations, managing sales forecasts, and cultivating strong post-sale relationships to ensure client satisfaction.
You will provide exceptional support to hotel partners by resolving inquiries and troubleshooting issues across multiple communication channels. Additionally, you will contribute to the platform's growth by gathering customer feedback and creating training resources.
