Facilitate client onboarding and training to ensure customers can effectively use the Cloudbeds platform. Partner with Sales to drive retention and provide ongoing support to resolve customer inquiries across multiple channels.
Cloudbeds
34 Remote Job Openings at Cloudbeds
Facilitate client onboarding and training to ensure customers can effectively use the Cloudbeds platform. Partner with Sales to drive retention and provide ongoing support via video, phone, and email.
Facilitate client onboarding and training to ensure customers can effectively use the Cloudbeds platform. Partner with Sales to drive retention and provide ongoing support via multiple communication channels.
Identify and acquire new business opportunities by hunting for new clients in the hospitality sector. Deliver impactful product demonstrations and build strong relationships with prospects to expand Cloudbeds' market presence.
Orchestrate smooth data migrations for new clients transitioning historical data from legacy systems to Cloudbeds. Act as a reporting strategist to coach clients on leveraging reporting features to track KPIs and drive business decisions.
Orchestrate smooth data migrations for new clients transitioning historical data from legacy systems to Cloudbeds. Act as a reporting strategist to coach clients on leveraging platform features to track KPIs and drive business decisions.
Ensure the security and compliance of cloud systems and data by implementing security controls and monitoring tooling. Collaborate cross-functionally to embed security into CI/CD pipelines and manage vulnerability remediation.
Provide operational HR support for the NORAM region, managing the employee lifecycle and serving as a primary contact for team members and managers. Coordinate leave administration, payroll readiness, and HRIS data integrity while partnering with HRBPs to execute regional people strategies.
Support and scale global benefits operations across multiple countries, including administration, leave coordination, and compliance. Partner with payroll, finance, and external vendors to ensure accurate benefits delivery for a distributed workforce.
Lead complex onboarding projects for mid-market customers from contract signature through successful adoption and transition to Account Management. Partner cross-functionally to manage timelines, align stakeholders, and ensure customers realize value quickly from the platform.
Lead complex onboarding projects for mid-market customers from contract signature through successful adoption and transition to Account Management. Coordinate cross-functionally to manage timelines, mitigate risks, and ensure customers realize value quickly from the platform.
Lead complex onboarding projects for mid-market customers from contract signature through successful adoption and transition to Account Management. Partner cross-functionally to manage timelines, align stakeholders, and ensure customers realize value quickly from the platform.
Focus on increasing revenue through upselling and cross-selling to existing customers via outbound and product-led growth initiatives. Manage a high-quality customer pipeline and collaborate with onboarding and product teams to ensure smooth implementation.
Lead and develop a team of Customer Support Leads to provide exceptional service to hoteliers. Manage complex escalations and drive key support metrics like CSAT and NPS while partnering with Product and Engineering teams.
Lead and coach a team of Account Managers in North America to drive customer retention and professional growth. Monitor team KPIs and handle complex customer escalations while collaborating cross-functionally to improve the platform.
Manage a high-value portfolio of hotel properties in North America as a trusted strategic partner. Drive customer success, retention, and growth through proactive account management and operational optimization.
The Regional Sales Manager will lead and drive the LATAM sales team to exceed performance quotas while managing the full sales cycle. They are responsible for implementing sales plans, optimizing sales tactics, and ensuring high customer renewal rates.
You will guide North American hotel clients through end-to-end accounting configuration, including chart of accounts mapping, tax setup, and ERP integrations. Additionally, you will serve as a subject matter expert to troubleshoot accounting discrepancies and support financial workflows aligned with US GAAP standards.
You will guide European hotel clients through the full accounting onboarding process, including chart of accounts mapping, tax setup, and ERP integrations. Additionally, you will serve as a subject matter expert to troubleshoot accounting discrepancies and contribute to best-practice documentation for regional fiscal compliance.
You will guide Latin American hotel clients through the end-to-end configuration of financial and accounting systems, including tax setup and ERP integrations. Additionally, you will serve as a subject matter expert to troubleshoot accounting discrepancies and contribute to onboarding documentation.
Manage a portfolio of high-value hotel clients in Thailand to drive product adoption, revenue growth, and customer retention. Act as a strategic advisor by conducting business reviews and providing tailored recommendations to optimize hotel operations and performance.
The Account Manager will serve as a strategic partner for mid-market hotel properties in Thailand, managing relationships and driving product engagement. They are responsible for identifying upsell opportunities, minimizing churn, and providing expert guidance to ensure customer success.
As a Sales Director, you will build and execute a sales strategy targeting independent hotels and groups to drive revenue and expand Cloudbeds' presence. You will conduct virtual client presentations and represent Cloudbeds at industry events while cultivating strong post-sale relationships.
The Senior Talent Partner will own the full-cycle hiring process primarily for Go-To-Market roles in North America, including Sales, Customer Growth, Sales Operations, and Sales Enablement. This role also requires running deep, competitor-focused sourcing campaigns to engage passive candidates and supporting Technology hiring when needed.
The Head of Communications will own the global communications strategy, encompassing PR, thought leadership, and executive visibility to elevate Cloudbeds as a leading voice in hospitality technology. This involves defining industry positions, leading company announcements, acting as a spokesperson, and managing agency relationships.
The Sales Executive will be responsible for expanding Cloudbeds' presence by identifying and acquiring new business opportunities within an assigned territory through proactive outreach, including high volumes of cold-calling. This role involves delivering impactful product demonstrations to showcase how industry-leading SaaS solutions transform hospitality businesses.
The Sales Director will drive high-value Annual Recurring Revenue (ARR) and expand the brand by leveraging their network within the mid-market hotel landscape, focusing on acquiring new clients. Key duties include building and executing a sales strategy targeting independent hotels, delivering sales forecasts, conducting client presentations, and representing the company at industry events.
The Sales Manager will be responsible for identifying and acquiring new business opportunities by building strong relationships with prospects and demonstrating how Cloudbeds' SaaS solutions transform the hospitality space. This is a hunting role focused on proactive outreach, including high volumes of cold-calling, to drive new client acquisition within an assigned territory.
As a Senior Fullstack Engineer, you will develop and enhance products that connect Cloudbeds' ecosystem to major distribution channels. Your work will involve architecting scalable solutions and ensuring exceptional performance and security for the platform.
As a Customer Support Coach, you will advocate for customers by providing exceptional support and resolving inquiries across multiple channels. You will also create training materials and gather customer feedback to enhance the platform.
The Associate Website Designer will manage support tickets from live customers and assist in the onboarding process for new customers. They will communicate with customers to gather requirements and ensure timely completion of website builds.
The Website Onboarding Specialist will manage website onboarding projects and create high-quality hospitality websites for customers. They will communicate with customers through various channels and collaborate with a team to ensure timely delivery.
The Manager, HRBP will serve as a strategic partner to senior leaders and support team members across Spain and the EMEA region. Responsibilities include managing regional compliance, shaping organizational effectiveness, and contributing to the global People strategy.
You will lead team members across support, implementation, and account management to create a best-in-class customer experience in Thailand. You will be accountable for customer retention, reducing churn, and ensuring customer satisfaction.
