You will design, build, and operate backend services and product capabilities to support complex hospitality operations. This involves owning the full development lifecycle from technical design through production, including observability and incident response.
You will design and deliver APIs, marketplace features, and infrastructure to support third-party integrations within a distributed cloud environment. Additionally, you will collaborate with stakeholders to build resilient, event-driven workflows while ensuring high reliability and quality across the platform.
You will design, build, and operate scalable payment systems while collaborating with a global team to ensure high performance and reliability. Your role involves integrating complex partner APIs and maintaining secure, compliant financial infrastructure for hospitality properties.
The Sales Director will build and execute sales strategies to drive revenue and expand the company's presence within the mid-market hotel sector. This role involves conducting virtual client presentations, managing sales forecasts, and cultivating strong post-sale relationships to ensure client satisfaction.
You will manage the post-go-live phase for new clients, providing strategic operational support and troubleshooting technical issues. Additionally, you will leverage AI tools to automate administrative tasks while building strong, personalized relationships with hoteliers to ensure long-term product adoption.
You will design, build, and operate the next generation of Cloudbeds' point-of-sale experience across mobile and backend services. This role involves end-to-end ownership of application code, infrastructure, deployment, and production reliability.
You will provide exceptional support to hotel partners by resolving inquiries and troubleshooting issues across multiple communication channels. Additionally, you will contribute to the platform's growth by gathering customer feedback and creating training resources.
Manage and guide the onboarding experience for mid-market properties, serving as a strategic advisor throughout implementation, training, and adoption. Collaborate with cross-functional teams to ensure customers successfully align technology with their operational goals and business objectives.
Focus on upselling and cross-selling to existing customers through outbound and product-led growth initiatives. Build and manage a high-quality customer pipeline to achieve and exceed revenue targets.
Provide exceptional support to hotel partners by resolving inquiries and troubleshooting issues across phone, email, and chat. Create training materials and gather customer feedback to help shape future software releases.
You will architect and improve infrastructure in AWS while building and automating the Kubernetes platform using infrastructure-as-code. Additionally, you will support software development processes through CI/CD pipelines and provide on-call rotation support for production environments.
The Onboarding Project Manager leads complex onboarding projects for mid-market customers, guiding them from contract signature through successful adoption. They act as the strategic lead, coordinating cross-functional teams to ensure seamless implementation and measurable business outcomes.
The Customer Support Coach will provide exceptional support to hotel partners by resolving inquiries and troubleshooting issues across multiple communication channels. They will also contribute to the team by creating training materials and gathering customer feedback to influence future software releases.
Manage a portfolio of hospitality clients to drive product engagement, upsell opportunities, and minimize churn. Act as a strategic partner by providing recommendations to optimize product performance and achieve customer success outcomes.
Facilitate client onboarding, training, and ongoing support for the messaging platform while partnering with Sales to drive product adoption and retention. Manage customer inquiries, troubleshoot issues, and synthesize feedback to contribute to product improvements.
The Business Development Representative will identify and qualify leads while maintaining accurate account data in Salesforce. They will execute outbound prospecting campaigns and book demos for Account Executives to drive company growth.
You will lead and mentor a team of onboarding coaches to deliver exceptional, personalized customer experiences while driving product adoption and retention. Additionally, you will collaborate cross-functionally to optimize onboarding processes and leverage AI tools to improve operational efficiency.
The Onboarding Coach will facilitate client training and support to ensure successful product adoption and customer satisfaction. They will also partner with the Sales team to drive retention and contribute to the development of training materials.
Facilitate client onboarding, training, and ongoing support while building strong relationships to drive product adoption and retention. Collaborate with the sales team to demonstrate ROI and contribute to the development of training materials.
Manage a portfolio of high-value hotel customers in the APAC region to drive retention, upsell opportunities, and strategic growth. Act as a primary point of contact and trusted advisor, providing tailored recommendations to optimize revenue and operations.
You will provide exceptional support to hotel partners by resolving inquiries and troubleshooting issues across multiple communication channels. Additionally, you will contribute to the creation of training materials and gather customer feedback to help shape future software releases.
Facilitate client onboarding, training, and ongoing support to ensure product adoption and customer success. Partner with sales teams to drive retention and resolve customer inquiries across multiple channels.
You will shape the technical strategy for the Revenue Intelligence platform while leading the design and delivery of complex, data-intensive systems. This role involves hands-on engineering, mentoring team members, and driving modernization efforts across the company's cloud infrastructure and services.
You will train clients on the Cloudbeds platform, helping them design processes that eliminate friction and improve guest experiences. Additionally, you will partner with Sales and Product teams to drive operational excellence and ensure long-term customer retention.
Design, build, and operate customer-facing AI platform capabilities and agentic workflows to power intelligent product experiences. Focus on production AI systems, ensuring reliability, scalability, and observability across a polyglot ecosystem.
The Onboarding Coach trains clients on the system and tailors it to fit their specific hospitality business needs. They are responsible for driving product adoption, resolving customer inquiries, and partnering with Sales to ensure client retention.
Own the global thought leadership strategy and editorial calendar to define the industry narrative for Cloudbeds. Lead end-to-end original research programs and partner with executives to sharpen their public positions and viewpoints.
Lead global and regional brand agreements and drive enterprise rollouts for major hotel brands. Manage direct-sourced deals for independent hotel groups to generate SaaS ARR while scaling the brand partnership team.
Define and execute the global talent acquisition strategy to improve hiring quality and consistency across the organization. Serve as a strategic partner to executive leadership for workforce planning, executive search, and recruiting operations.
Serve as a strategic HRBP for the Customer Success & Onboarding unit, focusing on organizational effectiveness and leadership capability across North America and Canada. Manage complex employee relations, regional compliance, and leverage Workday for data-driven people strategies.
Manage full-cycle recruitment for Go-To-Market roles across Mexico and the wider LATAM region, focusing on Sales, Operations, and Enablement. Partner with hiring managers to build targeted sourcing strategies and maintain clean data within the Greenhouse ATS.
Lead and develop a team of Customer Support Leads to provide exceptional service to hoteliers in the APAC region. Manage complex escalations and drive key support metrics like CSAT and NPS while partnering with Product and Engineering teams.
Lead and develop a team of Customer Support Leads to provide exceptional service to hoteliers in the LATAM region. Manage complex escalations and drive key support metrics like CSAT and NPS while partnering with Product and Engineering teams.
Facilitate the implementation and tailoring of the Whistle messaging platform for hospitality clients to enhance guest engagement. Partner with Sales and Product teams to drive retention, demonstrate ROI, and share customer insights for product improvement.
Lead and scale the mid-market onboarding function, guiding customers from contract signature to go-live and transition to Account Management. Establish standardized frameworks, metrics, and staffing plans to ensure high deployment quality and customer satisfaction.
Act as a strategic operational partner during the critical post-go-live phase to ensure successful platform adoption for hoteliers. Manage high-priority ticket queues and provide real-time technical guidance to eliminate friction in the live environment.
Act as a strategic operational partner during the critical post-go-live phase to ensure successful platform adoption for hoteliers. Manage high-priority ticket queues and provide real-time technical guidance to eliminate friction in the live environment.
Manage a customer portfolio valued between $500k and $1M to build strong relationships and minimize churn. Identify upsell opportunities and provide strategic guidance to help hospitality clients achieve their success outcomes.
Lead a global customer support organization to transform reactive support into proactive partnerships using AI and hospitality empathy. Accountable for queue health, resolution times, and the overall wellbeing of a distributed team of coaches and specialists.
Lead the end-to-end development of a revenue management application by building scalable ML systems and data pipelines. Collaborate with product and engineering teams to implement AI-powered pricing features that optimize revenue for lodging customers.
Facilitate client onboarding and training to ensure customers can effectively use the Cloudbeds platform. Partner with Sales to drive retention and provide ongoing support via multiple communication channels.
Identify and acquire new business opportunities by hunting for new clients in the hospitality sector. Deliver impactful product demonstrations and build strong relationships with prospects to expand Cloudbeds' market presence.
Lead complex onboarding projects for mid-market customers from contract signature through successful adoption and transition to Account Management. Partner cross-functionally to manage timelines, align stakeholders, and ensure customers realize value quickly from the platform.
You will guide European hotel clients through the full accounting onboarding process, including chart of accounts mapping, tax setup, and ERP integrations. Additionally, you will serve as a subject matter expert to troubleshoot accounting discrepancies and contribute to best-practice documentation for regional fiscal compliance.
You will guide Latin American hotel clients through the end-to-end configuration of financial and accounting systems, including tax setup and ERP integrations. Additionally, you will serve as a subject matter expert to troubleshoot accounting discrepancies and contribute to onboarding documentation.
As a Sales Director, you will build and execute a sales strategy targeting independent hotels and groups to drive revenue and expand Cloudbeds' presence. You will conduct virtual client presentations and represent Cloudbeds at industry events while cultivating strong post-sale relationships.
The Sales Manager will be responsible for identifying and acquiring new business opportunities by building strong relationships with prospects and demonstrating how Cloudbeds' SaaS solutions transform the hospitality space. This is a hunting role focused on proactive outreach, including high volumes of cold-calling, to drive new client acquisition within an assigned territory.
