You will lead and mentor a team of onboarding coaches to deliver exceptional, personalized customer experiences while driving product adoption and retention. Additionally, you will collaborate cross-functionally to optimize onboarding processes and leverage AI tools to improve operational efficiency.
The Associate Billing Specialist will manage billing and subscription inquiries via email and phone while handling cancellation exit interviews. They will also collaborate across departments to resolve product issues and analyze billing trends to improve customer experience.
The Associate Billing Specialist will manage billing and subscription inquiries via email and phone while handling cancellation exit interviews. They will also collaborate across departments to resolve product issues and analyze billing trends to improve the customer experience.
The Onboarding Coach will facilitate client training and support to ensure successful product adoption and customer satisfaction. They will also partner with the Sales team to drive retention and contribute to the development of training materials.
Facilitate client onboarding, training, and ongoing support while building strong relationships to drive product adoption and retention. Collaborate with the sales team to demonstrate ROI and contribute to the development of training materials.
Manage a portfolio of high-value hotel customers in the APAC region to drive retention, upsell opportunities, and strategic growth. Act as a primary point of contact and trusted advisor, providing tailored recommendations to optimize revenue and operations.
You will provide exceptional support to hotel partners by resolving inquiries and troubleshooting issues across multiple communication channels. Additionally, you will contribute to the creation of training materials and gather customer feedback to help shape future software releases.
Facilitate client onboarding, training, and ongoing support to ensure successful product adoption and customer satisfaction. Partner with the sales team to drive retention and provide insights for product improvements based on customer feedback.
Facilitate client onboarding, training, and ongoing support to ensure product adoption and customer success. Partner with sales teams to drive retention and resolve customer inquiries across multiple channels.
You will shape the technical strategy for the Revenue Intelligence platform while leading the design and delivery of complex, data-intensive systems. This role involves hands-on engineering, mentoring team members, and driving modernization efforts across the company's cloud infrastructure and services.
You will train clients on the Cloudbeds platform, helping them design processes that eliminate friction and improve guest experiences. Additionally, you will partner with Sales and Product teams to drive operational excellence and ensure long-term customer retention.
Design, build, and operate customer-facing AI platform capabilities and agentic workflows to power intelligent product experiences. Focus on production AI systems, ensuring reliability, scalability, and observability across a polyglot ecosystem.
The Onboarding Coach trains clients on the system and tailors it to fit their specific hospitality business needs. They are responsible for driving product adoption, resolving customer inquiries, and partnering with Sales to ensure client retention.
The coordinator manages the configuration and activation of communication tools for new clients, focusing on messaging channels and phone integrations. They act as a strategic partner to ensure smooth onboarding while maintaining detailed account records in the CRM.
Own the global thought leadership strategy and editorial calendar to define the industry narrative for Cloudbeds. Lead end-to-end original research programs and partner with executives to sharpen their public positions and viewpoints.
Lead global and regional brand agreements and drive enterprise rollouts for major hotel brands. Manage direct-sourced deals for independent hotel groups to generate SaaS ARR while scaling the brand partnership team.
Design, build, and operate the next generation of Cloudbeds' point-of-sale experience for hospitality properties. This includes end-to-end ownership of application code, backend services, infrastructure, and production reliability.
Define and execute the global talent acquisition strategy to improve hiring quality and consistency across the organization. Serve as a strategic partner to executive leadership for workforce planning, executive search, and recruiting operations.
Serve as a strategic HRBP for the Customer Success & Onboarding unit, focusing on organizational effectiveness and leadership capability across North America and Canada. Manage complex employee relations, regional compliance, and leverage Workday for data-driven people strategies.
Implement new architectures and features for the Booking Engine to scale the platform toward a service-oriented architecture. Lead technical decisions, mentor team members, and ensure the performance and reliability of guest-facing reservation systems.
Build and evolve the guest-facing booking experience using React and TypeScript to improve conversion and performance. Collaborate with product, design, and backend teams to ship polished features and mentor teammates through code reviews.
Manage full-cycle recruitment for Go-To-Market roles across Mexico and the wider LATAM region, focusing on Sales, Operations, and Enablement. Partner with hiring managers to build targeted sourcing strategies and maintain clean data within the Greenhouse ATS.
Lead and develop a team of Customer Support Leads to provide exceptional service to hoteliers in the APAC region. Manage complex escalations and drive key support metrics like CSAT and NPS while partnering with Product and Engineering teams.
Lead and develop a team of Customer Support Leads to provide exceptional service to hoteliers in the LATAM region. Manage complex escalations and drive key support metrics like CSAT and NPS while partnering with Product and Engineering teams.
Facilitate the implementation and tailoring of the Whistle messaging platform for hospitality clients to enhance guest engagement. Partner with Sales and Product teams to drive retention, demonstrate ROI, and share customer insights for product improvement.
Lead and scale the mid-market onboarding function, guiding customers from contract signature to go-live and transition to Account Management. Establish standardized frameworks, metrics, and staffing plans to ensure high deployment quality and customer satisfaction.
Act as a strategic operational partner during the critical post-go-live phase to ensure successful platform adoption for hoteliers. Manage high-priority ticket queues and provide real-time technical guidance to eliminate friction in the live environment.
Act as a strategic operational partner during the critical post-go-live phase to ensure successful platform adoption for hoteliers. Manage high-priority ticket queues and provide real-time technical guidance to eliminate friction in the live environment.
Manage a customer portfolio valued between $500k and $1M to build strong relationships and minimize churn. Identify upsell opportunities and provide strategic guidance to help hospitality clients achieve their success outcomes.
Lead a global customer support organization to transform reactive support into proactive partnerships using AI and hospitality empathy. Accountable for queue health, resolution times, and the overall wellbeing of a distributed team of coaches and specialists.
Lead the end-to-end development of a revenue management application by building scalable ML systems and data pipelines. Collaborate with product and engineering teams to implement AI-powered pricing features that optimize revenue for lodging customers.
Orchestrate smooth data migrations for new clients transitioning historical data from legacy systems to Cloudbeds. Act as a reporting strategist to coach clients on leveraging reporting features to track KPIs and drive business decisions.
Facilitate client onboarding and training to ensure customers can effectively use the Cloudbeds platform. Partner with Sales to drive retention and provide ongoing support via multiple communication channels.
Identify and acquire new business opportunities by hunting for new clients in the hospitality sector. Deliver impactful product demonstrations and build strong relationships with prospects to expand Cloudbeds' market presence.
Orchestrate smooth data migrations for new clients transitioning historical data from legacy systems to Cloudbeds. Act as a reporting strategist to coach clients on leveraging platform features to track KPIs and drive business decisions.
Lead complex onboarding projects for mid-market customers from contract signature through successful adoption and transition to Account Management. Partner cross-functionally to manage timelines, align stakeholders, and ensure customers realize value quickly from the platform.
Lead complex onboarding projects for mid-market customers from contract signature through successful adoption and transition to Account Management. Partner cross-functionally to manage timelines, align stakeholders, and ensure customers realize value quickly from the platform.
The Regional Sales Manager will lead and drive the LATAM sales team to exceed performance quotas while managing the full sales cycle. They are responsible for implementing sales plans, optimizing sales tactics, and ensuring high customer renewal rates.
You will guide European hotel clients through the full accounting onboarding process, including chart of accounts mapping, tax setup, and ERP integrations. Additionally, you will serve as a subject matter expert to troubleshoot accounting discrepancies and contribute to best-practice documentation for regional fiscal compliance.
You will guide Latin American hotel clients through the end-to-end configuration of financial and accounting systems, including tax setup and ERP integrations. Additionally, you will serve as a subject matter expert to troubleshoot accounting discrepancies and contribute to onboarding documentation.
As a Sales Director, you will build and execute a sales strategy targeting independent hotels and groups to drive revenue and expand Cloudbeds' presence. You will conduct virtual client presentations and represent Cloudbeds at industry events while cultivating strong post-sale relationships.
The Sales Director will drive high-value Annual Recurring Revenue (ARR) and expand the brand by leveraging their network within the mid-market hotel landscape, focusing on acquiring new clients. Key duties include building and executing a sales strategy targeting independent hotels, delivering sales forecasts, conducting client presentations, and representing the company at industry events.
The Sales Manager will be responsible for identifying and acquiring new business opportunities by building strong relationships with prospects and demonstrating how Cloudbeds' SaaS solutions transform the hospitality space. This is a hunting role focused on proactive outreach, including high volumes of cold-calling, to drive new client acquisition within an assigned territory.
You will lead team members across support, implementation, and account management to create a best-in-class customer experience in Thailand. You will be accountable for customer retention, reducing churn, and ensuring customer satisfaction.
