Guide hotel customers through onboarding and configuration of Cloudbeds accounting features, including chart of accounts, taxes, revenue recognition, reconciliation, and connections to accounting software or ERPs. Troubleshoot accounting and integration issues, create customer resources, and collaborate with internal teams to share feedback and improve the product.
You will lead and scale the global mid-market onboarding function, establishing frameworks and metrics to ensure high-quality, repeatable customer deployments. You will also manage team performance, capacity planning, and cross-functional partnerships to drive onboarding velocity and long-term customer retention.
The Associate Billing Specialist will manage billing and subscription inquiries via email and phone while handling cancellation exit interviews. They will also collaborate across departments to resolve subscription-related issues and analyze billing trends to improve the customer experience.
You will train clients on the Cloudbeds platform to ensure they are confident in using it to power their hospitality business. Additionally, you will act as a strategic partner to help hoteliers design processes that eliminate friction and enhance the guest experience.
You will act as a strategic operational partner during the critical post-go-live phase, ensuring clients successfully transition to the platform. This involves managing high-priority tickets, troubleshooting integrations, and providing personalized guidance to drive product adoption.
Facilitate client onboarding, training, and ongoing support to ensure successful product adoption and customer satisfaction. Partner with sales teams to drive retention while troubleshooting issues and gathering feedback for product improvements.
You will lead and develop a regional team of Onboarding Project Managers and Coaches while personally overseeing strategic North American accounts. Your role involves driving deployment quality, managing escalations, and partnering with cross-functional teams to ensure successful customer transitions to the Cloudbeds platform.
You will lead the technical direction and architectural standards for the core data platform while owning logical and physical data modeling. Additionally, you will mentor the team and drive AI-readiness initiatives to ensure reliable, scalable data ecosystems.
Manage and guide the end-to-end onboarding experience for mid-market hospitality clients, serving as a strategic advisor for system setup and operational workflows. Collaborate with cross-functional teams to ensure platform adoption and drive long-term customer success through consultative training and relationship building.
The Customer Growth Manager will focus on driving revenue through upselling and cross-selling initiatives to the existing customer base. They will manage a sales pipeline, deliver tailored product demonstrations, and collaborate with internal teams to ensure successful implementation.
You will facilitate client onboarding and training while providing ongoing support to ensure successful product adoption. Additionally, you will partner with the sales team to drive retention and gather customer feedback to improve product offerings.
You will lead a team of Customer Recovery Coaches to manage high-risk accounts and execute proactive rescue operations. Additionally, you will oversee cross-functional 'Fire-Team' interventions to resolve critical customer friction and drive long-term retention.
Develop and execute sales strategies to acquire independent hotels and hotel groups, grow annual recurring revenue, and meet sales forecasts. Present Cloudbeds’ value proposition, represent the company at industry events, share market feedback with internal teams, and build post-sale relationships that encourage referrals.
The Account Manager will manage a portfolio of LATAM customers to drive product engagement, minimize churn, and identify upsell opportunities. They act as the primary point of contact, providing strategic guidance and coordinating with technical teams to ensure customer success.
The Onboarding Project Manager will lead complex onboarding projects for mid-market customers, managing the lifecycle from sales handoff to successful adoption. They will act as the strategic lead, coordinating cross-functional teams to ensure seamless implementation and measurable business outcomes.
You will serve as the advanced point of contact for payment-related issues such as chargebacks, disputes, and reconciliation while proactively onboarding hoteliers. Additionally, you will act as a product advocate by relaying insights from payment issues to the product and engineering teams to improve future experiences.
You will build, analyze, and optimize reports within the PMS suite while troubleshooting data discrepancies for customers. Additionally, you will coach hoteliers on interpreting key performance metrics to help them make informed business decisions.
You will conceptualize and create high-quality, professional hospitality websites using an in-house builder while managing onboarding projects and service delivery timelines. Additionally, you will communicate directly with customers to resolve concerns, investigate website errors, and ensure efficient project completion.
The Sales Director will build and execute sales strategies to drive revenue and expand the company's presence within the mid-market hotel sector. This role involves conducting virtual client presentations, managing sales forecasts, and cultivating strong post-sale relationships to ensure client satisfaction.
You will provide exceptional support to hotel partners by resolving inquiries and troubleshooting issues across multiple communication channels. Additionally, you will contribute to the platform's growth by gathering customer feedback and creating training resources.
Manage and guide the onboarding experience for mid-market properties, serving as a strategic advisor throughout implementation, training, and adoption. Collaborate with cross-functional teams to ensure customers successfully align technology with their operational goals and business objectives.
Provide exceptional support to hotel partners by resolving inquiries and troubleshooting issues across phone, email, and chat. Create training materials and gather customer feedback to help shape future software releases.
The Onboarding Project Manager leads complex onboarding projects for mid-market customers, guiding them from contract signature through successful adoption. They act as the strategic lead, coordinating cross-functional teams to ensure seamless implementation and measurable business outcomes.
The Customer Support Coach will provide exceptional support to hotel partners by resolving inquiries and troubleshooting issues across multiple communication channels. They will also contribute to the team by creating training materials and gathering customer feedback to influence future software releases.
Manage a portfolio of hospitality clients to drive product engagement, upsell opportunities, and minimize churn. Act as a strategic partner by providing recommendations to optimize product performance and achieve customer success outcomes.
Lead and scale the mid-market onboarding function, guiding customers from contract signature to go-live and transition to Account Management. Establish standardized frameworks, metrics, and staffing plans to ensure high deployment quality and customer satisfaction.
Lead a global customer support organization to transform reactive support into proactive partnerships using AI and hospitality empathy. Accountable for queue health, resolution times, and the overall wellbeing of a distributed team of coaches and specialists.
Identify and acquire new business opportunities by hunting for new clients in the hospitality sector. Deliver impactful product demonstrations and build strong relationships with prospects to expand Cloudbeds' market presence.
Lead complex onboarding projects for mid-market customers from contract signature through successful adoption and transition to Account Management. Partner cross-functionally to manage timelines, align stakeholders, and ensure customers realize value quickly from the platform.
You will guide Latin American hotel clients through the end-to-end configuration of financial and accounting systems, including tax setup and ERP integrations. Additionally, you will serve as a subject matter expert to troubleshoot accounting discrepancies and contribute to onboarding documentation.
The Sales Manager will be responsible for identifying and acquiring new business opportunities by building strong relationships with prospects and demonstrating how Cloudbeds' SaaS solutions transform the hospitality space. This is a hunting role focused on proactive outreach, including high volumes of cold-calling, to drive new client acquisition within an assigned territory.
