Claravine

Act as the frontline technical expert investigating root causes of customer issues and documenting findings. Manage the full ticket lifecycle by communicating technical resolutions to clients and collaborating with Engineering and Product teams.

The Customer Success Manager ensures enterprise customers realize measurable value from The Data Standards Cloud and drives long-term partnership growth. This includes guiding customers through onboarding, managing account health, and identifying expansion opportunities.

Own the product roadmap for a significant feature set and drive feature adoption through stakeholder collaboration. Define product requirements and conduct internal and customer enablement training and documentation.