The Medication Adherence Technician engages with patients to identify and resolve barriers to medication compliance while coordinating with pharmacists and providers. They manage outbound communications, facilitate prescription processing, and ensure accurate medication regimens for patients.
The Service Team Coordinator handles inbound and outbound calls for patient scheduling and general inquiries while maintaining high service standards. They document interactions using web-based technology and collaborate with various departments to ensure a VIP patient experience.
Handle inbound and outbound patient service calls about scheduling, general inquiries, and related service interactions, providing prompt, accurate, and high-quality support. Document interactions, escalate concerns when appropriate, and collaborate across departments while meeting quality, compliance, and productivity standards.
The Nurse Practitioner provides urgent care consultations via telephone and video, serving as the dispositional authority for after-hours and weekend clinical calls. They are responsible for assessing, diagnosing, treating, and documenting patient health status while collaborating with primary care providers to ensure optimal outcomes.
Provide after-hours and weekend virtual care to internal patients by assessing, diagnosing, treating, and documenting acute and non-acute health concerns. Develop and coordinate patient care plans, collaborate with primary care providers, and contribute to telehealth quality improvement and clinical protocols.
The Supervisor leads a team of Medication Adherence Technicians to ensure high-level performance and adherence to company standards. They are responsible for managing call center workflows, training staff, and personally handling patient interactions to resolve medication access barriers.
The Supervisor leads a team of Medication Adherence Technicians to ensure high performance and adherence to company standards in a call center environment. They are responsible for training staff, managing workflows, monitoring KPIs, and performing direct patient outreach to resolve medication adherence barriers.
The Physician Reviewer manages utilization review cases for assigned territories and coordinates care for patients. They also advise other physician reviewers and participate in process and quality improvement initiatives.
The Physician Reviewer manages utilization review cases for assigned territories and coordinates care for patients. They also advise other physician reviewers and participate in process and quality improvement initiatives.
The Physician Reviewer manages utilization review cases for assigned territories and coordinates care for patients. They also advise other physician reviewers and participate in quality improvement initiatives for delegated utilization management.
The Supervisor oversees a remote team of Nurse Practitioners providing virtual diagnostic care and urgent telehealth services. They are responsible for managing team workflows, schedules, talent development, and ensuring clinical performance metrics are met.
The Physician Reviewer manages utilization review cases across multiple territories and coordinates care for patients. They also advise other reviewers and participate in process and quality improvement initiatives.
The Supervisor oversees a remote team of Nurse Practitioners providing telehealth consultations, managing clinical workflows, and ensuring high-quality patient care. They are responsible for talent lifecycle management, clinical program development, and maintaining compliance with telehealth policies and protocols.
The Physician Reviewer manages utilization review cases, coordinates care for patients, and advises other physician reviewers. They are responsible for attending health plan and local team calls while participating in quality improvement initiatives.
The Physician Reviewer manages utilization review cases, advises other physician reviewers, and coordinates care through daily health plan and local team meetings. They also participate in process and quality improvement initiatives within the delegated utilization management area.
The Advanced Practice Provider is responsible for providing diagnostic patient care through virtual, remote consultations via video or telephone. They serve as the dispositional authority for after-hours and weekend clinical calls while documenting patient health status and developing management plans.
The Advanced Practice Provider is responsible for providing diagnostic patient care through virtual consultations via video or telephone. They serve as the dispositional authority for after-hours and weekend clinical calls while documenting patient health status and implementing management plans.
The Medication Adherence Technician engages with patients to identify and resolve barriers to medication compliance through outbound calls and coordination with healthcare providers. They facilitate the prescription process, including synchronization, refill requests, and insurance adjudication to ensure patients receive organized medication regimens.
The Medication Adherence Technician engages with patients to identify and resolve barriers to medication compliance through outbound calls and coordination with healthcare providers. They facilitate the prescription process, including synchronization, refills, and insurance adjudication to ensure patients receive their medication regimens accurately.
The Physician Reviewer manages Utilization Management cases, advises other reviewers, and coordinates care for patients. They also participate in process and quality improvement initiatives while attending health plan and local team meetings.
The Physician Reviewer serves as the primary reviewer for Utilization Management cases and advises other physician reviewers. They are responsible for coordinating care, attending health plan and local team calls, and participating in quality improvement initiatives.
The Medication Adherence Technician engages with patients to identify and resolve barriers to medication compliance through outbound outreach and coordination with healthcare providers. They facilitate the prescription process, including refills, synchronization, and insurance adjudication to ensure patients receive their medication regimens.
The Medication Adherence Technician engages with patients to identify and resolve barriers to medication compliance through outbound outreach and coordination with pharmacy staff. They facilitate the prescription process, including synchronization, refill requests, and insurance adjudication to ensure patients receive their medication regimens.
The Physician Reviewer manages Utilization Management cases and coordinates care for patients across assigned territories. They are also responsible for advising other reviewers and participating in process and quality improvement initiatives.
The Physician Reviewer manages Utilization Management cases and coordinates care for patients across assigned territories. Responsibilities include advising other reviewers, attending health plan calls, and participating in process and quality improvement initiatives.
The Physician Reviewer manages Utilization Management cases and coordinates care for patients across assigned territories. They participate in process and quality improvement for Delegated Utilization Management and advise other physician reviewers.
The Physician Reviewer manages Utilization Management cases and coordinates care for patients across assigned territories. They also participate in process and quality improvement for Delegated Utilization Management and advise other physician reviewers.
The Clinical Recruiter is responsible for overseeing the recruiting and vetting process for new clinical candidates, focusing on delivering a VIP customer experience. This role involves executing full lifecycle recruiting, collaborating with clinical leaders, and leveraging data to develop effective recruiting strategies.
