The advisor will handle inbound customer inquiries, resolve billing or service issues, and manage retention efforts through empathetic communication. They are also responsible for identifying customer needs to upsell products and services while meeting established sales goals.
The Accountant II maintains lease accounting schedules in accordance with ASC 842 and performs monthly reconciliations. They also support internal and external audit activities, including SOX compliance and financial reporting.
Contact current and prospective small and mid-sized business customers to assess their needs, promote Sparklight communication services, and close sales. Support customers with product questions, recommend suitable service options, and accurately maintain customer information in Salesforce.
The OSP Designer creates cost-effective broadband system designs while maintaining company standards and specifications. They collaborate with technical operations and engineering teams to produce detailed construction build packets and manage plant upgrades.
The HSD Systems Engineer is responsible for deploying, upgrading, and maintaining core network infrastructure including DNS, DHCP, and DOCSIS provisioning. This role involves automating system tasks, troubleshooting network issues, and collaborating on project-based engineering solutions to ensure high availability.
The Business Retention Representative is responsible for retaining existing business customers by resolving concerns and renewing service contracts. They will also identify opportunities to upsell voice and broadband products to ensure customer satisfaction and business growth.
The Sales Engineer will act as a technical subject matter expert to support the sales team in closing strategic opportunities by designing customized solutions. They are responsible for conducting product demonstrations, assessing customer needs, and partnering cross-functionally to drive solution adoption.
The advisor will handle inbound customer inquiries, resolve billing or service issues, and manage retention efforts through empathetic communication. They are also responsible for identifying customer needs to upsell products and services while meeting established sales goals.
The GIS Data Analyst is responsible for creating, analyzing, and maintaining digital mapping data to support the planning and construction of fiber and HFC networks. This role provides technical assistance for GIS data development and ensures geospatial inventories align with industry best practices.
The Connected Properties Sales Engineer provides technical sales leadership and designs managed connectivity solutions for multi-dwelling and hospitality environments. This role involves leading customer discovery, creating network designs, and coordinating with cross-functional teams to ensure successful implementation.
The manager will lead and mentor the commercial provisioning team to ensure the successful implementation and activation of advanced commercial solutions. They are responsible for driving operational excellence, establishing performance metrics, and collaborating across departments to ensure a seamless customer experience.
The Manager, Business Service Delivery oversees a consolidated team responsible for end-to-end order management, project management, and customer activation activities. They establish policies and procedures to ensure order velocity and deliver high-quality service to business customers.
The Business Care Manager oversees daily operations of Business Care Specialists, ensuring high-quality service standards and efficient call handling. They are responsible for driving associate engagement, developing coaching programs, and managing financial reporting tasks within the department.
The specialist coordinates the development and deployment of direct response marketing campaigns while managing vendor workflows and project timelines. They also analyze campaign performance data and assist with budget tracking to ensure organizational goals are met.
The advisor will provide customer support by resolving billing issues, scheduling services, and managing account changes. They will also utilize sales skills to retain customers and upsell products while maintaining high levels of empathy and professionalism.
The role involves delivering high-quality customer support, managing billing processes, and resolving customer escalations. Additionally, the specialist will facilitate training programs and mentor team members to ensure continuous service improvement.
The Senior AI/ML Engineer will define and own the architecture, technical standards, and governance for AI/ML platforms and agentic workflows. They will provide technical mentorship to engineering teams and partner with cross-functional departments to ensure the safe and effective integration of AI solutions.
You will lead field operations teams to meet performance goals while ensuring high-quality installation, maintenance, and repair services. Additionally, you will manage budgets, oversee contractor utilization, and foster community relationships to support company objectives.
The Safety Specialist administers health and safety policies, conducts worksite inspections, and ensures compliance with OSHA and DOT regulations. They also investigate accidents to determine root causes and deliver safety training to managers and supervisors.
Provide technical sales support and consultation to business customers and internal sales teams. Develop technical configurations, product demonstrations, and training materials to facilitate successful sales outcomes.
Provide technical sales support and consultation to business customers while leading discovery calls to identify technical requirements. Develop customer use cases, create technical configurations, and train sales associates on product functionality and positioning.
The Service Delivery Fulfillment Specialist manages the post-sale order entry process, including verifying order accuracy and coordinating with customers and internal teams. They are responsible for scheduling installations, creating service tickets, and ensuring high levels of customer satisfaction throughout the fulfillment lifecycle.
Responsible for deploying, upgrading, and maintaining High-Speed Data infrastructure, including core platforms like DNS, DHCP, and DOCSIS. The role blends day-to-day administration and troubleshooting with project-based design and automation of network technologies.
