The Dispatch Specialist provides support to field technicians regarding work order modifications and customer account requests. They monitor technician routes and manage ticket requests to maximize the efficiency of the field workforce.
Cable ONE
15 Remote Job Openings at Cable ONE
Lead the end-to-end product roadmap for Sparklight Mobile and develop converged offers bundling mobile with broadband and streaming services. Manage commercial relationships with MVNE and carrier partners while optimizing key performance indicators like attach rates and churn.
The role involves handling inbound customer inquiries to resolve billing issues, schedule services, and manage product changes. Additionally, the advisor focuses on customer retention by identifying needs and upselling appropriate products and services.
Provide customer support by resolving billing issues, scheduling services, and managing product changes. Focus on customer retention and sales by identifying needs and upselling appropriate services to maintain relationships.
Designs and coordinates plotting and mapping for hybrid fiber-coax and fiber optic networks using CAD or GIS software. Collaborates with Technical Operations and Construction to create accurate network maps and detailed electronic construction prints.
Develop and execute omnichannel retention initiatives to reduce churn and increase customer lifetime value. This includes managing email campaigns, conducting A/B testing, and reporting performance metrics to stakeholders.
Acts as a technical subject-matter expert to design tailored telecom solutions and support the closing of strategic opportunities through channel partners. Responsible for partner enablement through training, product demonstrations, and the development of scalable technical resources.
Responsible for retaining business customers who wish to disconnect services by demonstrating value and resolving concerns. Tasks include renewing contracts, up-selling Sparklight products, and collaborating with other departments to ensure customer satisfaction.
Coordinates and inspects telecommunications construction projects to ensure they meet company standards and government specifications. Oversees contractors, manages project budgets, and facilitates communication between internal resources and external government entities.
The role involves handling inbound customer inquiries to resolve billing issues, schedule services, and manage product changes. Additionally, the advisor focuses on customer retention by identifying needs and upselling appropriate products and services.
Partner with local, regional, and national companies to drive business growth using various digital products. Utilize a creative mindset and sales skills to provide digital media solutions in a professional setting.
The Channel Partner Specialist supports the growth of the Partner Solutions Program by managing order lifecycles and providing administrative support to channel partners. This role also involves maintaining accurate records in Salesforce, generating sales reports, and coordinating with internal teams to ensure seamless partner experiences.
The Digital Communication Specialist will develop and execute digital marketing strategies while managing campaigns to ensure optimal performance. They will collaborate with clients and internal teams to align projects with business objectives and maintain effective communication throughout the campaign lifecycle.
The Service Delivery Specialist coordinates the delivery of products for carrier customers and acts as a liaison between carriers and internal stakeholders. They oversee multiple deployment projects, ensure accurate reporting, and collaborate with engineering teams to manage service maintenance and activation.
The Channel Partner Account Executive manages post-sale operations, including order lifecycle tracking, billing, and commission validation. They serve as the primary point of contact for partners to resolve service delivery issues and ensure seamless program operations.
