Provide dedicated customer service support for bulk multi-dwelling unit (MDU) communities, including account setup, billing research, and service coordination. Act as the primary contact for residents and property partners to resolve issues and ensure a positive customer experience.
Cable ONE
18 Remote Job Openings at Cable ONE
The role involves handling inbound customer inquiries to resolve billing issues, schedule services, and manage product changes. Additionally, the advisor focuses on customer retention by identifying needs and upselling appropriate products and services.
Manage an agile backlog and prioritize projects to optimize the B2C ecommerce buy flow and conversion rates. Collaborate with cross-functional teams to translate business requirements into actionable user stories and track deliverables.
Senior Manager, Sales Operations & Support – Residential Sales
Cable ONE
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Full Time
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6 days ago
Cable ONE
Lead the operational strategy and infrastructure for residential sales channels, including Door-to-Door, MDU, and Retail. Oversee sales support processes, commission administration, and executive reporting to drive productivity and efficiency.
Lead and mentor a cross-functional team of engineers and designers to deliver digital products through the full software development lifecycle. Balance technical oversight and architectural review with people management and strategic collaboration with business stakeholders.
The Sales Support Specialist manages the sales support process, including order entry, scheduling, and account maintenance for residential customers. They act as a liaison between sales representatives and customers to resolve billing, technical, and service issues.
Oversee the daily operations of the Customer Care and Sales Advisor team to ensure high-quality service and retention. Lead team development through coaching, performance monitoring, and resolving escalated customer concerns.
Serve as the primary contact for business enterprise customers, handling inquiries via phone, email, and chat. Responsibilities include resolving billing discrepancies, managing post-installation service changes, and providing feedback to leadership.
Lead and manage a team of Business Inside Sales associates to exceed revenue targets and sales goals. Coach team members on sales techniques and monitor key performance metrics to drive overall business growth.
Oversee the daily operations of the Customer Care and Sales Advisor team to ensure high-quality service and retention. Lead team development through coaching, performance monitoring, and resolving escalated customer concerns.
Oversee the customer care and sales team by monitoring performance data, managing budgets, and coaching associates using the GROW model. Drive a frictionless customer experience through call reviews and collaborate with leadership to implement operational improvements.
Provides leadership and oversight for the Field Operations group to ensure exemplary customer service in installation, maintenance, and support. Monitors performance metrics and drives continuous improvement of customer engagement practices across major geographies.
Serve as a consultative sales and service expert for business customers by resolving inquiries, escalations, and billing issues. Proactively identify opportunities to upsell and cross-sell tailored solutions to align with customer business needs.
The Dispatch Specialist provides support to field technicians regarding work order modifications and customer account requests. They monitor technician routes and manage ticket requests to maximize the efficiency of the field workforce.
Provide customer support by resolving billing issues, scheduling services, and managing product changes. Focus on customer retention and sales by identifying needs and upselling appropriate services to maintain relationships.
Designs and coordinates plotting and mapping for hybrid fiber-coax and fiber optic networks using CAD or GIS software. Collaborates with Technical Operations and Construction to create accurate network maps and detailed electronic construction prints.
Acts as a technical subject-matter expert to design tailored telecom solutions and support the closing of strategic opportunities through channel partners. Responsible for partner enablement through training, product demonstrations, and the development of scalable technical resources.
Responsible for retaining business customers who wish to disconnect services by demonstrating value and resolving concerns. Tasks include renewing contracts, up-selling Sparklight products, and collaborating with other departments to ensure customer satisfaction.