The representative is responsible for retaining existing business customers by resolving concerns, troubleshooting issues, and renewing service contracts. They will also proactively up-sell broadband, voice, and digital products to ensure customer satisfaction and business growth.
The Safety Specialist administers health and safety policies, conducts worksite inspections, and ensures compliance with OSHA and DOT regulations. They also investigate accidents to determine root causes and deliver safety training to managers and supervisors.
The Accountant II is responsible for applying accounting principles to analyze financial information, prepare reports, and ensure internal control procedures are followed. They will manage capital asset processes, perform period-end close activities, and reconcile balance sheet accounts.
The supervisor oversees daily operations and leads a team of Customer Care and Sales Advisors to ensure high-quality service and sales performance. They are responsible for coaching, performance management, and resolving escalated customer concerns to maintain service standards.
The Business Care Specialist serves as a consultative expert to resolve customer inquiries, billing issues, and escalations while identifying upsell and cross-sell opportunities. They act as a trusted advisor to business customers, ensuring seamless service changes and maintaining accurate account documentation.
Provide high-quality customer support by resolving inquiries and billing issues while acting as a trusted advisor to recommend products. Identify upsell and cross-sell opportunities to enhance customer value and maintain accurate account documentation in CRM systems.
Manage the complete lifecycle of Business Voice products from concept to retirement while driving roadmap development. Collaborate with cross-functional teams and the sales department to identify customer needs and implement product enhancements.
Provides leadership and oversight for the Field Operations group to ensure exemplary customer service and operational efficiency. Monitors performance metrics and develops continuous improvement strategies to resolve systemic issues and maximize revenue.
Provide technical sales support and consultation to business customers and internal sales teams to drive product adoption. Develop technical configurations, sales enablement materials, and training resources to ensure successful customer solutions.
Provide technical sales support and consultation to business customers and internal sales teams. Develop technical configurations, product demonstrations, and training materials to facilitate successful sales outcomes.
Provide technical sales support and consultation to business customers while leading discovery calls to identify technical requirements. Develop customer use cases, create technical configurations, and train sales associates on product functionality and positioning.
Lead, coach, and develop a team of Sales Engineers while overseeing technical sales support for complex enterprise customer opportunities. Drive sales enablement initiatives and provide technical leadership across the company's enterprise product portfolio.
Lead, coach, and develop a team of SMB Sales Engineers while managing workload and sales-support priorities across various channels. Oversee technical sales support, solution design, and the delivery of technical training to ensure effective product positioning and customer outcomes.
The Senior Director of Corporate Development leads the end-to-end inorganic growth strategy, including mergers, acquisitions, divestitures, and strategic partnerships. This role manages the full M&A lifecycle while partnering with executive leadership to ensure disciplined decision-making and long-term value creation.
The Outbound Business Account Representative is responsible for making outbound calls to potential business customers and upselling services to existing clients. They must maintain accurate customer data in Salesforce and provide high-level customer service to ensure client satisfaction.
The Service Delivery Fulfillment Specialist manages the post-sale order entry process, including verifying order accuracy and coordinating with customers and internal teams. They are responsible for scheduling installations, creating service tickets, and ensuring high levels of customer satisfaction throughout the fulfillment lifecycle.
The Manager, Customer Retention develops and executes strategies to reduce churn and improve customer loyalty and lifetime value. This role leads day-to-day retention operations, analyzes customer behavior data, and partners with cross-functional teams to implement retention programs.
The role provides targeted pricing guidance and implements monetization strategies to achieve sales and revenue objectives. It involves developing forward-looking business cases, revenue models, and collaborating with cross-functional teams on pricing algorithms.
Responsible for deploying, upgrading, and maintaining High-Speed Data infrastructure, including core platforms like DNS, DHCP, and DOCSIS. The role blends day-to-day administration and troubleshooting with project-based design and automation of network technologies.
Deploy, upgrade, and maintain High-Speed Data infrastructure including DNS, DHCP, and DOCSIS provisioning platforms. Automate system tasks using Python and Ansible while ensuring high availability and security compliance.
Lead the strategy and execution of customer retention, churn reduction, and lifecycle engagement for residential internet customers. Partner across departments to build data-driven programs that increase customer lifetime value and strengthen long-term loyalty.
Oversee the daily operations of the Customer Care and Sales Advisor team to ensure high-quality service and sales success. Lead and develop advisors through coaching, performance management, and the resolution of escalated customer concerns.
Provide dedicated customer service support for bulk multi-dwelling unit (MDU) communities, including account setup, billing research, and service coordination. Act as the primary contact for residents and property partners to resolve issues and ensure a positive customer experience.
Manage an agile backlog and prioritize projects to optimize the B2C ecommerce buy flow and conversion rates. Collaborate with cross-functional teams to translate business requirements into actionable user stories and track deliverables.
Lead the operational strategy and infrastructure for residential sales channels, including Door-to-Door, MDU, and Retail. Oversee sales support processes, commission administration, and executive reporting to drive productivity and efficiency.
Serve as the primary contact for business enterprise customers, handling inquiries via phone, email, and chat. Responsibilities include resolving billing discrepancies, managing post-installation service changes, and providing feedback to leadership.
Provide customer support by resolving billing issues, scheduling services, and managing product changes. Focus on customer retention and sales by identifying needs and upselling appropriate services to maintain relationships.
Designs and coordinates plotting and mapping for hybrid fiber-coax and fiber optic networks using CAD or GIS software. Collaborates with Technical Operations and Construction to create accurate network maps and detailed electronic construction prints.
