The advisor will handle inbound customer inquiries, resolve billing or service issues, and manage retention efforts. They are also responsible for identifying customer needs to upsell products and services while maintaining high levels of customer satisfaction.
The advisor will handle inbound customer inquiries, resolve billing or service issues, and manage retention efforts through empathetic communication. They are also responsible for identifying customer needs to upsell products and services while meeting established sales goals.
The supervisor will lead daily operations for technical care associates to ensure efficient and professional customer inquiry resolution. They are responsible for monitoring performance metrics, coaching team members, and managing escalations to maintain high service quality.
The Manager of Talent Acquisition leads the day-to-day operations of the recruiting function, including strategy development and team coaching. They are responsible for optimizing recruiting processes, managing vendor relationships, and leveraging data to drive hiring decisions.
The GIS Data Analyst is responsible for creating, analyzing, and maintaining digital mapping data to support the planning and construction of fiber and HFC networks. This role provides technical assistance for GIS data development and ensures geospatial inventories align with industry best practices.
The Connected Properties Sales Engineer provides technical sales leadership and designs managed connectivity solutions for multi-dwelling and hospitality environments. This role involves leading customer discovery, creating network designs, and coordinating with cross-functional teams to ensure successful implementation.
The Manager, Business Service Delivery oversees a consolidated team responsible for end-to-end order management, project management, and customer activation activities. They establish policies and procedures to ensure order velocity and deliver high-quality service to business customers.
The manager will lead and mentor the commercial provisioning team to ensure the successful implementation and activation of advanced commercial solutions. They are responsible for driving operational excellence, establishing performance metrics, and collaborating across departments to ensure a seamless customer experience.
The Business Care Manager oversees daily operations of Business Care Specialists, ensuring high-quality service standards and efficient call handling. They are responsible for driving associate engagement, developing coaching programs, and managing financial reporting tasks within the department.
The specialist coordinates the development and deployment of direct response marketing campaigns while managing vendor workflows and project timelines. They also analyze campaign performance data and assist with budget tracking to ensure organizational goals are met.
The Director of Sales Training is responsible for designing, developing, and executing a comprehensive sales training strategy to drive performance and revenue growth. This role involves leading a team of training professionals and collaborating with cross-functional stakeholders to implement effective learning programs.
The advisor will provide customer support by resolving billing issues, scheduling services, and managing account changes. They will also utilize sales skills to retain customers and upsell products while maintaining high levels of empathy and professionalism.
The role involves delivering high-quality customer support, managing billing processes, and resolving customer escalations. Additionally, the specialist will facilitate training programs and mentor team members to ensure continuous service improvement.
The Senior AI/ML Engineer will define and own the architecture, technical standards, and governance for AI/ML platforms and agentic workflows. They will provide technical mentorship to engineering teams and partner with cross-functional departments to ensure the safe and effective integration of AI solutions.
You will lead field operations teams to meet performance goals while ensuring high-quality installation, maintenance, and repair services. Additionally, you will manage budgets, oversee contractor utilization, and foster community relationships to support company objectives.
The specialist is responsible for break-fix troubleshooting of internal applications using a queue-based ticketing system. They also assist with the integration of new equipment and provide Tier 1 user support.
The Safety Specialist administers health and safety policies, conducts worksite inspections, and ensures compliance with OSHA and DOT regulations. They also investigate accidents to determine root causes and deliver safety training to managers and supervisors.
The Accountant II is responsible for applying accounting principles to analyze financial information, prepare reports, and ensure internal control procedures are followed. They will manage capital asset processes, perform period-end close activities, and reconcile balance sheet accounts.
Manage the complete lifecycle of Business Voice products from concept to retirement while driving roadmap development. Collaborate with cross-functional teams and the sales department to identify customer needs and implement product enhancements.
Provide technical sales support and consultation to business customers and internal sales teams. Develop technical configurations, product demonstrations, and training materials to facilitate successful sales outcomes.
Provide technical sales support and consultation to business customers while leading discovery calls to identify technical requirements. Develop customer use cases, create technical configurations, and train sales associates on product functionality and positioning.
Lead, coach, and develop a team of SMB Sales Engineers while managing workload and sales-support priorities across various channels. Oversee technical sales support, solution design, and the delivery of technical training to ensure effective product positioning and customer outcomes.
Lead, coach, and develop a team of Sales Engineers while overseeing technical sales support for complex enterprise customer opportunities. Drive sales enablement initiatives and provide technical leadership across the company's enterprise product portfolio.
The Senior Director of Corporate Development leads the end-to-end inorganic growth strategy, including mergers, acquisitions, divestitures, and strategic partnerships. This role manages the full M&A lifecycle while partnering with executive leadership to ensure disciplined decision-making and long-term value creation.
The Outbound Business Account Representative is responsible for making outbound calls to potential business customers and upselling services to existing clients. They must maintain accurate customer data in Salesforce and provide high-level customer service to ensure client satisfaction.
The Service Delivery Fulfillment Specialist manages the post-sale order entry process, including verifying order accuracy and coordinating with customers and internal teams. They are responsible for scheduling installations, creating service tickets, and ensuring high levels of customer satisfaction throughout the fulfillment lifecycle.
The role provides targeted pricing guidance and implements monetization strategies to achieve sales and revenue objectives. It involves developing forward-looking business cases, revenue models, and collaborating with cross-functional teams on pricing algorithms.
Responsible for deploying, upgrading, and maintaining High-Speed Data infrastructure, including core platforms like DNS, DHCP, and DOCSIS. The role blends day-to-day administration and troubleshooting with project-based design and automation of network technologies.
Deploy, upgrade, and maintain High-Speed Data infrastructure including DNS, DHCP, and DOCSIS provisioning platforms. Automate system tasks using Python and Ansible while ensuring high availability and security compliance.
Lead the strategy and execution of customer retention, churn reduction, and lifecycle engagement for residential internet customers. Partner across departments to build data-driven programs that increase customer lifetime value and strengthen long-term loyalty.
Lead the operational strategy and infrastructure for residential sales channels, including Door-to-Door, MDU, and Retail. Oversee sales support processes, commission administration, and executive reporting to drive productivity and efficiency.
Designs and coordinates plotting and mapping for hybrid fiber-coax and fiber optic networks using CAD or GIS software. Collaborates with Technical Operations and Construction to create accurate network maps and detailed electronic construction prints.
