The role involves providing technical sales support by scoping and positioning complex technology solutions like CCaaS and UCaaS for prospective customers. You will lead discovery sessions, document technical requirements, and collaborate with sales agents and suppliers to develop winning proposals.
Develop and execute territory-specific sales strategies while leading full-cycle consultative engagements from prospecting to contract execution. Build and maintain a pipeline of qualified opportunities while serving as a trusted advisor to enterprise-level clients.
The Client Advisor manages a portfolio of existing clients to strengthen relationships, retain business, and drive account growth. They serve as the primary point of contact, identifying opportunities to expand services and delivering measurable value through strategic IT solutions.
The Supplier Business Manager II oversees and coordinates relationships with assigned supplier partners to drive revenue, marketing participation, and operational efficiency. They are responsible for managing supplier programs, tracking KPIs, and facilitating collaboration between suppliers and internal cross-functional teams.
The Project Manager coordinates telecom service orders and circuit implementations while serving as the primary point of contact for clients and vendors. They are responsible for managing project timelines, ensuring technical accuracy, and resolving escalations to maintain service delivery standards.
The Solutions Consultant will serve as the senior technical authority for the NiCE and CxOne CCaaS platforms, managing complex escalations and platform strategy. They will lead enterprise clients through configuration and troubleshooting while partnering with internal teams to drive architectural improvements and platform reliability.
The specialist will lead revenue leakage assessments, identify recovery opportunities, and establish audit methodology across the supplier commission ecosystem. They will also act as a product owner for automation initiatives to improve exception detection and financial controls.
