The Solutions Consultant will serve as the senior technical authority for the NiCE and CxOne CCaaS platforms, managing complex escalations and platform strategy. They will lead enterprise clients through configuration and troubleshooting while partnering with internal teams to drive architectural improvements and platform reliability.
The specialist will lead revenue leakage assessments, identify recovery opportunities, and establish audit methodology across the supplier commission ecosystem. They will also act as a product owner for automation initiatives to improve exception detection and financial controls.
The Commissions Analyst manages the monthly commissions process, including the collection and manipulation of supplier statements and reconciliation of payments. They also perform agent performance analysis and provide ongoing support to internal teams and external partners.
Independently manage multiple technology expense management onboarding projects for global implementations. Responsible for day-to-day execution, timeline management, and cross-functional coordination between internal teams, clients, and vendors.
The role involves developing and executing territory or vertical-specific sales strategies targeting mid-market and enterprise accounts, leading full-cycle consultative sales engagements from prospecting through contract execution. Responsibilities also include translating complex technology solutions into clear business value and serving as a trusted advisor to maintain long-term client relationships.
