The Client Advisory Manager leads a team of 8–10 advisors to drive revenue growth, client retention, and account expansion. They provide strategic coaching, monitor performance KPIs, and serve as an escalation point for complex client issues.
The Project Coordinator is responsible for managing transactional projects by applying proven methodologies and ensuring all project objectives are met. They act as a client representative, coordinating with vendors and stakeholders to track progress, resolve issues, and deliver status reports.
The Sales Operations Booking Specialist manages the end-to-end booking process, including reviewing supplier contracts and ensuring accurate data flow between Salesforce and RPM. They collaborate with internal teams and partners to resolve issues while maintaining departmental service level agreements.
The role involves providing technical sales support by scoping and positioning complex technology solutions like CCaaS and UCaaS for prospective customers. You will lead discovery sessions, document technical requirements, and collaborate with sales agents and suppliers to develop winning proposals.
Develop and execute territory-specific sales strategies while leading full-cycle consultative engagements from prospecting to contract execution. Build and maintain a pipeline of qualified opportunities while serving as a trusted advisor to enterprise-level clients.
The Client Advisor manages a portfolio of existing clients to strengthen relationships, retain business, and drive account growth. They serve as the primary point of contact, identifying opportunities to expand services and delivering measurable value through strategic IT solutions.
The Project Manager coordinates telecom service orders and circuit implementations while serving as the primary point of contact for clients and vendors. They are responsible for managing project timelines, ensuring technical accuracy, and resolving escalations to maintain service delivery standards.
The Solutions Consultant will serve as the senior technical authority for the NiCE and CxOne CCaaS platforms, managing complex escalations and platform strategy. They will lead enterprise clients through configuration and troubleshooting while partnering with internal teams to drive architectural improvements and platform reliability.
