The role involves managing the resolution of technical issues for system administrators using Blackboard e-learning applications. Responsibilities include troubleshooting complex web applications, maintaining customer satisfaction, and collaborating with internal teams to resolve issues.
You will build, configure, and maintain the data pipelines, integrations, and AI workflows that support the go-to-market motion. You are responsible for ensuring reliable system performance and creating documentation to enable the marketing team to operate at scale.
Own the go-to-market strategy, positioning, and messaging for Blackboard's products within the federal, state, local government, and corporate learning markets. Develop sales enablement assets and conduct competitive intelligence to drive pipeline and bookings targets.
The role is responsible for designing and executing integrated, multi-channel demand generation campaigns to drive new logo pipeline in the Business & Government segment. It also involves owning the physical and digital field presence, including regional events and flagship conferences, while building AI-native workflows for optimization.
Provide operational support for Microsoft D365 Finance and Operations, interfacing with Finance, Accounting, and Procurement teams. Coordinate between business stakeholders and developers to implement system enhancements and maintain data quality.
