Provide technical support to clients via phone, email, and occasional onsite visits while documenting all activities in the ticketing system. Manage escalations to SME teams and ensure timely communication regarding service requests and incidents.
The ITSM Coordinator is responsible for triaging service tickets, managing dispatching, and ensuring efficient ticket flow across multiple boards. They act as a primary point of contact between internal teams and clients to maintain high-quality service delivery.
Design and implement scalable, secure, and cost-effective cloud architectures while serving as a subject matter expert for clients and internal teams. Support cloud migration initiatives and the adoption of emerging enterprise AI capabilities across hybrid and public cloud environments.
The Support Engineer will serve as the primary technical contact for diagnosing and resolving complex software application issues. They will collaborate with cross-functional teams to ensure timely incident resolution and maintain high product quality.
The Senior Network Engineer will manage the performance and availability of datacentre networks across the US and UK while serving as a technical lead for client projects. They are responsible for diagnosing complex network issues, maintaining backbone infrastructure, and providing escalation support for internal and client environments.
The Enterprise Service Desk Engineer acts as a Tier 3 escalation point for complex technical issues and manages multi-tenant hosted infrastructure. The role involves coordinating with clients and third-party vendors to ensure platform stability, reliability, and service continuity.
The Data Engineer will develop and maintain ETL pipelines using Python and SQL Server to integrate data from internal and external systems. They will also support data operations, troubleshoot pipeline issues, and collaborate with cross-functional teams to ensure data quality and compliance.
The Cybersecurity Engineer will collaborate with engineering and service teams to manage SOC escalations and address security issues. They are responsible for leading incident coordination, implementing new security initiatives, and maintaining the health of the platform.
The Cybersecurity Analyst will triage alert escalations, handle incidents, and collaborate with engineering teams to improve detection and response capabilities. They are responsible for scoping and supporting new security initiatives while maintaining the health and security of the platform.
Act as the senior escalation point for Tier 1 and Tier 2 administrators while providing proactive technical leadership for high-visibility clients. Manage complex incidents, perform root cause analysis, and drive technical improvements across client environments.
The Sr. Analyst will resolve escalated IT service tickets, manage complex infrastructure projects, and provide mentorship to team members. They are also responsible for implementing cloud and on-premise environments while ensuring high-quality client support and system security.
The analyst serves as the primary point of contact for IT support requests, triaging and resolving desktop, software, and network issues. They are responsible for maintaining accurate documentation in the ticketing system and ensuring a high-quality client experience.
The engineer will lead the technical integration of newly acquired companies by migrating Microsoft 365 tenants, identities, and file storage into the Abacus environment. They will also focus on automation, standardization, and maintaining security posture while ensuring minimal business downtime during cutovers.
The manager is responsible for the technical administration and optimization of automated computer deployment and user lifecycle processes. They will design and maintain workflows across Microsoft Intune, Entra, and Active Directory to ensure efficient device and user management.
The Project Manager of Incident Response coordinates external technical projects from inception to completion, ensuring robust deliverables and effective containment strategies. They act as the primary client contact, managing project scope, budgets, and resource alignment while maintaining clear communication with stakeholders.
The Billing Coordinator will manage client invoicing, validate billing data, and perform monthly invoice variance analysis. They will also collaborate cross-functionally to resolve billing inquiries and assist in migrating billing data to new systems.
