The Client Support Representative will serve as the primary point of contact for commercial card and accounts payable clients, managing inbound support inquiries and resolving operational issues. They will also maintain accurate client records, assist with operational reporting, and escalate complex technical or compliance matters to the Customer Success Manager.
The Compliance and Risk Manager will oversee the company's compliance program, including SOC and PCI audits, privacy regulations, and financial-crime oversight. This role involves monitoring reseller bank partners' compliance activities and ensuring effective documentation, testing, and remediation of risks.
You will manage the Zendesk ticket queue during US business hours, performing tier-1 and tier-2 support by investigating issues across GCP logs and MySQL databases. Additionally, you will maintain clear communication with banking clients and document all technical investigations to improve the team's knowledge base.
You will manage tier-1 and tier-2 support tickets for a GCP-hosted microservices platform while investigating issues using logs and database queries. You are also responsible for maintaining clear communication with bank clients and documenting all technical resolutions.
The Release Manager will own the end-to-end release coordination, change management processes, and audit evidence trails across global regions. They will also collaborate with engineering and DevOps teams to mature CI/CD pipelines and ensure production stability.
The role involves leading a team in complex incident triage, monitoring, and automation for a GCP-hosted microservices platform. You will also serve as the primary technical point of contact for banking client escalations and develop internal support tools.
The role involves leading complex incident investigations, managing technical support for India-based banking clients, and coordinating shift handoffs with the US team. Additionally, the engineer will mentor junior staff, maintain documentation, and contribute to automation efforts within a GCP-hosted microservices environment.
