The Release Manager will own the end-to-end release coordination, change management processes, and audit evidence trails across global regions. They will also collaborate with engineering and DevOps teams to mature CI/CD pipelines and ensure production stability.
You will manage tier-1 and tier-2 support tickets for a GCP-hosted microservices platform while investigating issues using logs and database queries. Additionally, you will provide clear communication to bank clients and maintain detailed documentation for all technical incidents.
The role involves leading complex incident investigations, managing technical support for India-based banking clients, and coordinating shift handoffs with the US team. Additionally, the engineer will mentor junior staff, maintain documentation, and contribute to automation efforts within a GCP-hosted microservices environment.
The analyst will manage the Zendesk ticket queue during US hours, performing tier-1 and tier-2 support for a GCP-hosted payments platform. Responsibilities include investigating technical issues using logs and SQL queries, documenting resolutions, and maintaining clear communication with bank clients.
The role involves leading a team in complex incident triage, monitoring, and automation for a GCP-hosted microservices platform. You will also serve as the primary technical point of contact for banking client escalations and develop internal support tools.
The Sales Executive will originate, structure, and close strategic financial institution partnerships to scale Zact's bank distribution channel. They will manage the full sales cycle, navigate complex procurement processes, and collaborate cross-functionally to ensure successful implementation and long-term revenue growth.
