The specialist will manage high-volume inbound calls to identify automotive parts, provide quotes, and process sales orders. They will also coordinate with warehouse staff to track inventory and resolve customer issues regarding shipping or product fitment.
Handle inbound and outbound customer interactions by phone, email, and in person, answering questions and assisting with payments, renewals, cancellations, and other policy needs. Resolve issues professionally, provide accurate information, document interactions, and collaborate with the team to meet service standards and maintain customer satisfaction.
Contact clients to collect outstanding payments while maintaining professional and trustful relationships. Balance the need for timely debt recovery with high-quality customer service.
