The Customer Support Specialist will provide exceptional support to clients through various communication channels and resolve technical issues related to BPO processes. They will also identify opportunities for process improvement and maintain accurate records of customer interactions.
Umbrella BPO
2 Remote Job Openings at Umbrella BPO
The Customer Support Team Lead will supervise and guide a team of customer support specialists while handling escalated customer inquiries and ensuring high satisfaction. They will also identify process improvement opportunities and maintain quality assurance standards.
