The Implementation Consultant is responsible for analyzing customer business requirements and configuring the OPS software solution to meet transit agency needs. They will also lead training sessions, manage project deliverables, and provide ongoing support to ensure successful software implementation.
The Accounts Payable Specialist will manage end-to-end invoice processing, vendor reconciliations, and payment runs across multiple entities and currencies. They will also support month-end close activities, maintain vendor master data, and assist with process improvement initiatives using NetSuite.
You will own the end-to-end product strategy and roadmap for the Driver and Rider applications, managing the full backlog and agile ceremonies. Additionally, you will partner with engineering and design teams to drive modernization efforts while using AI tools to accelerate research and prototyping.
The Manager, Customer Care leads a team of Application Support Analysts to ensure high-quality service delivery and operational performance. This role drives team productivity through coaching, AI-assisted workflows, and effective management of customer escalations.
