Design and maintain robust automation frameworks and quality gates within CI/CD pipelines for frontend and backend systems. Partner with developers to embed testability into new features and mentor engineers on automation best practices.
Thrive
8 Remote Job Openings at Thrive
Provide first-contact remote technical support for network, server, and end-user systems while managing support tickets. Perform initial triage, root cause analysis for workstation incidents, and communicate resolutions to both technical and non-technical clients.
Provide first-contact remote technical support for network, server, and end-user systems. Responsible for initial triage, troubleshooting workstation-level incidents, and coordinating communication between clients and engineers.
Systems Administrator (Monday to Friday, 11 AM to 8 PM EST Shift)
Thrive
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Full Time
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a month ago
Thrive
Provide remote advanced troubleshooting and support for diverse multi-tenant environments, handling escalated incidents and complex service requests. Coordinate with other teams to implement changes and provide technical leadership and mentoring to other engineers.
The Associate Project Delivery Lead plans, tracks, and manages smaller customer projects and onboardings. They serve as the primary point of contact for clients and coordinate internal engineering resources to ensure project success.
Provide remote advanced troubleshooting and support for diverse multi-tenant environments, handling escalated incidents across servers, workstations, and networks. Coordinate with clients and internal teams to implement changes and maintain infrastructure standards based on best practices.
Lead and scale high-performing engineering support teams to ensure exceptional customer experience and operational excellence. Act as the primary operational owner for service performance, managing SLAs, KPIs, and strategic client relationships.
Conduct cybersecurity and technology operations assessments to identify risks and develop strategic long-term roadmaps for clients. Deploy autonomous penetration testing and vulnerability scanning tools while providing expert briefings on remediation strategies.
