Lead the end-to-end delivery of complex, high-value customer implementations of an AI-powered LMS platform. This includes managing technical integrations, mentoring other project managers, and collaborating with Product and Engineering teams to align platform features with client goals.
Thrive
9 Remote Job Openings at Thrive
Provide first-contact remote technical support for network, server, and end-user systems. Responsible for triaging customer issues, documenting actions in ticketing tools, and escalating complex cases to engineers.
Monitor security events and respond to incidents using SIEM, XDR, and EDR tools to protect client assets. Perform root cause analysis and provide mitigation recommendations to clients within a 24x7 SOC environment.
The VP of Project Delivery is responsible for developing and directing Thriveβs Project Delivery organization, ensuring projects exceed client expectations. They will drive continuous improvement initiatives and manage department KPIs and strategic initiatives.
Lead and scale high-performing engineering support teams to ensure exceptional customer experience and operational excellence. Act as the primary operational owner for service performance, managing SLAs, KPIs, and strategic client relationships.
Conduct cybersecurity and technology operations assessments to identify risks and develop strategic long-term roadmaps for clients. Deploy autonomous penetration testing and vulnerability scanning tools while providing expert briefings on remediation strategies.
This role provides first-contact remote technical support for network, server, and end-user systems while managing service incidents and requests. You will be responsible for accurately documenting actions, performing initial triage, and communicating technical issues to both technical and non-technical clients.
The vCISO will assess client information security programs and develop business-aligned strategies for proactive cyber risk management. They will serve as a subject matter expert, coordinating security plans, risk assessments, and remediation efforts with executive leadership and internal IT teams.
The Systems Engineer will provide end-user desktop support remotely and serve as a desktop support technician and end-user server administrator. Responsibilities include responding to service ticket requests, resolving issues, and communicating with the IT Coordinator for unresolved problems.