Provide first-contact remote technical support for network, server, and end-user systems. Responsible for initial triage, troubleshooting workstation-level incidents, and coordinating communication between clients and engineers.
Thrive
12 Remote Job Openings at Thrive
Design and maintain robust automation frameworks and quality gates within CI/CD pipelines for frontend and backend systems. Partner with developers to embed testability into new features and mentor engineers on automation best practices.
Systems Administrator (Monday to Friday, 12 PM to 9 PM EST Shift)
Thrive
·
Full Time
·
5 days ago
Thrive
Provide remote advanced troubleshooting and support for diverse multi-tenant environments, handling escalated incidents and complex service requests. Coordinate with teams to implement changes, maintain client communication, and provide technical leadership to other engineers.
Systems Administrator (Monday to Friday, 11 AM to 8 PM EST Shift)
Thrive
·
Full Time
·
6 days ago
Thrive
Provide remote advanced troubleshooting and support for diverse multi-tenant environments, handling escalated incidents and complex service requests. Coordinate with other teams to implement changes and provide technical leadership and mentoring to other engineers.
The Associate Project Delivery Lead plans, tracks, and manages smaller customer projects and onboardings. They serve as the primary point of contact for clients and coordinate internal engineering resources to ensure project success.
Provide remote advanced troubleshooting and support for diverse multi-tenant environments, handling escalated incidents across servers, workstations, and networks. Coordinate with clients and internal teams to implement changes and maintain infrastructure standards based on best practices.
Monitor security events and respond to incidents using SIEM, XDR, and EDR tools to protect client assets. Perform root cause analysis and provide mitigation recommendations to clients within a 24x7 SOC environment.
The VP of Project Delivery is responsible for developing and directing Thrive’s Project Delivery organization, ensuring projects exceed client expectations. They will drive continuous improvement initiatives and manage department KPIs and strategic initiatives.
Lead and scale high-performing engineering support teams to ensure exceptional customer experience and operational excellence. Act as the primary operational owner for service performance, managing SLAs, KPIs, and strategic client relationships.
Conduct cybersecurity and technology operations assessments to identify risks and develop strategic long-term roadmaps for clients. Deploy autonomous penetration testing and vulnerability scanning tools while providing expert briefings on remediation strategies.
The vCISO will assess client information security programs and develop business-aligned strategies for proactive cyber risk management. They will serve as a subject matter expert, coordinating security plans, risk assessments, and remediation efforts with executive leadership and internal IT teams.
The Systems Engineer will provide end-user desktop support remotely and serve as a desktop support technician and end-user server administrator. Responsibilities include responding to service ticket requests, resolving issues, and communicating with the IT Coordinator for unresolved problems.
