Serve as a technical expert and escalation point for complex customer issues within sovereign cloud environments. Drive rapid resolution of high-severity incidents while collaborating with Engineering and Product teams to improve platform stability.
Sumo Logic
10 Remote Job Openings at Sumo Logic
Talent Pipeline - Technical Support & Customer Success
Sumo Logic
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Full Time
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15 days ago
Sumo Logic
Provide technical support, manage customer renewals, and drive retention for a SaaS analytics platform. Focus on solving deep technical issues and guiding customers toward value to build long-term loyalty.
This is a talent pipeline for various product engineering roles including backend, frontend, ML, and SRE. Candidates will contribute to building an AI-powered SaaS Log Analytics Platform to improve digital reliability and security.
The role involves driving customer success and growth by helping clients harness the power of their data. Candidates will be considered for various sales positions including Account Executive and Sales Development Representative roles.
Manage and sell to a defined geographic territory of mid-market customers with under 1,500 employees. Own the full sales cycle from prospecting to closing while delivering accurate sales forecasts and product demonstrations.
Develop and execute localized field marketing strategies in North America to drive new business pipeline and customer expansion. Lead the regional field marketing team and manage event strategies, integrated campaigns, and strategic partner marketing plans.
Act as the primary technical resource for the Account Executive team by delivering product demonstrations and designing solutions to meet client needs. Guide customers through technical evaluations and collaborate with Product Management and Engineering to improve the service.
Design and implement high-volume, fault-tolerant backend systems to manage petabytes of customer data. Optimize code for resource efficiency and participate in on-call rotations to troubleshoot production performance.
You will lead the design and development of high-volume, fault-tolerant distributed systems to process petabytes of data. This role involves collaborating across teams to architect solutions for message processing, load scheduling, and performance optimization.
Conduct and lead both applied and original threat research, transforming intelligence and telemetry into actionable detection logic for the Sumo Logic SIEM platform. Collaborate within Threat Labs to design, build, and refine detection content and validation pipelines, while driving innovation through activities like malware analysis and infrastructure tracking.
