The Senior Strategic Operations Manager will drive strategic decisions through data analysis and manage complex cross-functional operational projects. They will serve as a partner to leadership, transforming analytical insights into structured process improvements and actionable business workflows.
You will shape and lead the Total Rewards, HRIS, and People Data strategy to support organizational scaling. This includes building compensation frameworks, overseeing benefits administration, and managing the HRIS roadmap to drive data-informed people decisions.
The Corporate Meetings & Events Manager is responsible for the end-to-end execution of internal programs at Steno. This role involves managing budgets, negotiating vendor contracts, and overseeing onsite logistics for high-impact corporate events.
The Director of Strategic Operations will partner with leadership to set the strategic agenda, manage cross-functional projects, and drive operational efficiency across the Litigation Support department. They will also oversee reporting strategies, team transitions, and the scaling of operations into new jurisdictions and service lines.
Manage the end-to-end eFiling process, including preparing, submitting, and tracking filings while meeting strict deadlines. Maintain clear communication with clients, vendors, and teammates while ensuring accurate records and adherence to service level agreements.
The Court Filing Manager oversees the daily performance, quality, and output of the court filing team while managing workload distribution and team development. They serve as the primary escalation point for complex filing issues and ensure compliance with court rules and internal KPIs.
Manage complex scheduling needs and client preferences while providing white-glove service to ensure alignment. Triage incoming requests via Zendesk and collaborate with cross-functional teams to resolve client issues professionally.
The Revenue Operations Coordinator will manage GTM data quality and resolve operational requests from stakeholders. They will also contribute to process improvements, analyze performance metrics, and support cross-functional strategic projects.
You will own a core product area, leading the vision, roadmap, and execution while collaborating with engineering, design, and business teams. You will also drive product innovation by identifying opportunities to enhance automation and efficiency through deep user research and data-driven decision-making.
The Payroll Manager will own and execute the full payroll cycle for US and international employees while ensuring compliance with federal and state regulations. They will also act as a liaison between People and Finance teams to manage payroll data, commission payouts, and month-end reconciliations.
Lead and support a remote team of customer support agents while managing schedules and ensuring quality assurance through coaching. Analyze support metrics to implement strategies that improve service quality and optimize workflows in partnership with the Customer Support Manager.
The role involves coordinating logistics for trade shows, sponsorships, and B2B events to grow the regional footprint. It requires owning on-site execution and collaborating cross-functionally with sales and marketing teams.
Lead the Litigation Support Team by managing workloads, hitting SLAs, and coaching specialists to ensure quality and productivity. Oversee vendor performance and utilize data-driven KPIs to refine operational workflows and resolve high-stakes client escalations.
The role involves owning cross-functional project work, managing offshore records retrieval teams, and designing operational processes to improve efficiency. Key duties include monitoring performance metrics, creating SOPs, and acting as a strategic partner to the head of Records Retrieval.
The associate is responsible for managing the end-to-end medical records retrieval process, including identifying providers and ensuring files are litigation-ready. They must maintain accurate, HIPAA-compliant records while coordinating with healthcare providers and internal teams.
Lead the day-to-day operations of the records retrieval team while driving the department's evolution toward AI-powered workflows. The role involves a mix of high-level process innovation and hands-on case quality checks and team management.
The role is responsible for building the operational foundation that enables field marketing programs to scale and grow. This includes translating strategic vision into repeatable execution and improving how the team plans, measures, and executes programs.
Lead and develop a team of engineers while maintaining high technical standards and alignment with business objectives. Responsibilities include project planning, resource allocation, mentorship, and improving the SDLC process.
Lead the litigation support partnerships function by building scalable playbooks and managing the full client lifecycle. Collaborate cross-functionally with Sales and Operations to optimize the client experience and mentor a high-performing team.
The role focuses on managing court reporter relationships and ensuring the right reporter is assigned to the right job. Responsibilities include onboarding support, inbox triage, and event coordination to support the provider network.
You will own the full FP&A cycle, including reporting, budgeting, and forecasting, while acting as an internal consultant to solve complex, cross-functional business problems. You will serve as a strategic thought partner to the SVP of Finance, providing analytical rigor to shape company direction and resource allocation.
