Handle inbound calls and support tickets professionally and promptly, resolving client issues with clear communication and minimal back-and-forth. Coordinate with Account Management, Scheduling, Billing, Production, and other teams, follow established workflows and escalation paths, and contribute to the team knowledge base.
The Account Manager serves as the primary point of contact for assigned firms, managing deposition orders, scheduling, and client relationships. They are responsible for resolving issues, educating clients on products, and collaborating with internal teams to ensure high-quality service delivery.
Manage complex scheduling and rescheduling needs while providing white-glove service to clients. Triage incoming requests via Zendesk and collaborate with cross-functional teams to ensure client satisfaction.
The Account Manager serves as the primary day-to-day contact for assigned firms, ensuring personalized service and managing deposition orders. They are responsible for resolving client issues, coordinating scheduling requests, and educating clients on company products and best practices.
The Senior Account Manager serves as the primary point of contact for AmLaw firms, managing deposition scheduling, quality checks, and client relationships. They are responsible for resolving issues, educating clients on products, and collaborating with internal teams to ensure high-touch service delivery.
The Strategic Operations Manager will analyze operational data to generate insights and lead cross-functional projects to drive business improvements. They will also build dashboards, facilitate strategic planning sessions, and present findings to stakeholders across the organization.
The Senior Account Manager serves as the primary point of contact for AmLaw firms, managing deposition orders, scheduling, and issue resolution. They also partner with Account Executives to drive account growth, educate clients on products, and ensure high-touch service delivery.
Manage complex scheduling needs and client preferences while providing white-glove service to ensure alignment. Triage incoming requests via Zendesk and collaborate with cross-functional teams to resolve client issues professionally.
The Senior Scheduler manages complex scheduling needs and client preferences while providing white-glove service to ensure seamless operations. They also triage incoming requests via Zendesk and collaborate with cross-functional teams to maintain high service standards.
You will build and own the reporting and analysis backbone for Provider Operations, including provider funnel metrics, coverage forecasting, and retention strategy. You will partner with cross-functional teams to translate business needs into actionable insights and present findings to leadership.
The People Business Partner will partner with Operations leaders on workforce planning and organizational strategy while coaching managers on performance and team dynamics. They will also identify people risks through data analysis and ensure centrally designed HR programs are effectively executed within the operational business unit.
The Revenue Operations Manager will serve as the primary point of contact for Outside Sales Directors, managing territory planning, performance reporting, and CRM workflows. They will also identify operational bottlenecks and implement process improvements to enhance sales productivity and data accuracy.
The Senior Strategic Operations Manager will drive strategic decisions through data analysis and manage complex cross-functional operational projects. They will serve as a partner to leadership, transforming analytical insights into structured process improvements and actionable business workflows.
Manage the end-to-end eFiling process, including preparing, submitting, and tracking filings while meeting strict deadlines. Maintain clear communication with clients, vendors, and teammates while ensuring accurate records and adherence to service level agreements.
The Court Filing Manager oversees the daily performance, quality, and output of the court filing team while managing workload distribution and team development. They serve as the primary escalation point for complex filing issues and ensure compliance with court rules and internal KPIs.
You will own a core product area, leading the vision, roadmap, and execution while collaborating with engineering, design, and business teams. You will also drive product innovation by identifying opportunities to enhance automation and efficiency through deep user research and data-driven decision-making.
