The Senior Manager will drive cross-functional programs from initiation to close-out while designing scalable systems and processes for provider operations. They will also manage project managers, facilitate quarterly planning, and evaluate automation tools to optimize business economics.
The Director of Strategic Operations will set the strategic roadmap and design the operating model for the litigation support service line. They will also own the technology strategy, manage vendor relationships, and drive growth through cross-selling and new service offerings.
The Help Desk Specialist serves as the primary Tier 1 point of contact for end-user IT support, managing ticket intake, triage, and resolution. They are also responsible for managing end-to-end computer deployment for new hires and maintaining IT knowledge base content.
The Field Marketing Operations Coordinator will manage intake workflows, system hygiene, and operational documentation for field marketing initiatives. They will also support vendor onboarding, budget tracking, and event data reporting to ensure program readiness.
Coordinate logistics for trade shows, sponsorships, and B2B events to support regional growth. Work cross-functionally with sales and marketing teams to execute high-impact programs and strengthen brand relationships.
Manage the day-to-day collections process by reaching out to clients via email and phone while sending monthly statements. Collaborate cross-functionally with Billing and Account Management teams to reconcile billing issues and maintain client relationships.
You will build and own the reporting and analysis backbone for Provider Operations, including provider funnel metrics, coverage forecasting, and retention strategy. You will partner with cross-functional teams to translate business needs into actionable insights and present findings to leadership.
The People Business Partner will partner with Operations leaders on workforce planning and organizational strategy while coaching managers on performance and team dynamics. They will also identify people risks through data analysis and ensure centrally designed HR programs are effectively executed within the operational business unit.
The Court Reporter Relations Assistant manages daily communications with court reporters to ensure transcript deadlines and quality standards are met. They also monitor performance metrics, handle escalations, and coordinate with internal teams to maintain efficient production workflows.
The Calendar Assistant is responsible for managing scheduling, coordination, and administrative tasks while maintaining accurate notes and follow-ups. They must handle high-volume days and last-minute changes while ensuring efficient communication and organization.
Manage the full client relationship lifecycle for a portfolio of law firm clients, serving as the primary point of contact for all service needs. Collaborate with Account Executives to provide strategic support and ensure high-quality, white-glove service delivery.
The Operations Coordinator will manage the end-to-end litigation support ticket process, ensuring prompt resolution and adherence to service level agreements. They will also maintain accurate case records and provide high-quality communication to clients and vendors.
The Revenue Operations Manager will serve as the primary point of contact for Outside Sales Directors, managing territory planning, performance reporting, and CRM workflows. They will also identify operational bottlenecks and implement process improvements to enhance sales productivity and data accuracy.
The Senior Strategic Operations Manager will drive strategic decisions through data analysis and manage complex cross-functional operational projects. They will serve as a partner to leadership, transforming analytical insights into structured process improvements and actionable business workflows.
You will shape and lead the Total Rewards, HRIS, and People Data strategy to support organizational scaling. This includes building compensation frameworks, overseeing benefits administration, and managing the HRIS roadmap to drive data-informed people decisions.
The Corporate Meetings & Events Manager is responsible for the end-to-end execution of internal programs at Steno. This role involves managing budgets, negotiating vendor contracts, and overseeing onsite logistics for high-impact corporate events.
Manage the end-to-end eFiling process, including preparing, submitting, and tracking filings while meeting strict deadlines. Maintain clear communication with clients, vendors, and teammates while ensuring accurate records and adherence to service level agreements.
The Court Filing Manager oversees the daily performance, quality, and output of the court filing team while managing workload distribution and team development. They serve as the primary escalation point for complex filing issues and ensure compliance with court rules and internal KPIs.
You will own a core product area, leading the vision, roadmap, and execution while collaborating with engineering, design, and business teams. You will also drive product innovation by identifying opportunities to enhance automation and efficiency through deep user research and data-driven decision-making.
The Payroll Manager will own and execute the full payroll cycle for US and international employees while ensuring compliance with federal and state regulations. They will also act as a liaison between People and Finance teams to manage payroll data, commission payouts, and month-end reconciliations.
The role involves coordinating logistics for trade shows, sponsorships, and B2B events to grow the regional footprint. It requires owning on-site execution and collaborating cross-functionally with sales and marketing teams.
Lead the Litigation Support Team by managing workloads, hitting SLAs, and coaching specialists to ensure quality and productivity. Oversee vendor performance and utilize data-driven KPIs to refine operational workflows and resolve high-stakes client escalations.
Lead the day-to-day operations of the records retrieval team while driving the department's evolution toward AI-powered workflows. The role involves a mix of high-level process innovation and hands-on case quality checks and team management.
The role is responsible for building the operational foundation that enables field marketing programs to scale and grow. This includes translating strategic vision into repeatable execution and improving how the team plans, measures, and executes programs.
Lead and develop a team of engineers while maintaining high technical standards and alignment with business objectives. Responsibilities include project planning, resource allocation, mentorship, and improving the SDLC process.
Lead the litigation support partnerships function by building scalable playbooks and managing the full client lifecycle. Collaborate cross-functionally with Sales and Operations to optimize the client experience and mentor a high-performing team.
You will own the full FP&A cycle, including reporting, budgeting, and forecasting, while acting as an internal consultant to solve complex, cross-functional business problems. You will serve as a strategic thought partner to the SVP of Finance, providing analytical rigor to shape company direction and resource allocation.
