Design and execute enablement programs across implementation, customer experience, and support teams to accelerate customer time-to-value and adoption. You will create playbooks, training content, and feedback loops to optimize the post-sales customer journey and reduce churn.
Second Nature
15 Remote Job Openings at Second Nature
Drive new business acquisition by prospecting and selling SaaS products to mid-market property management companies. Manage the full sales cycle from lead generation to closing while maintaining strong relationships with key decision-makers.
Lead the GTM enablement function by managing a team of specialists across Sales, Implementation, and CSM domains to drive revenue outcomes. Develop strategic roadmaps, leadership readiness programs, and scalable asynchronous learning to improve GTM efficiency and retention.
Lead the go-to-market strategy, messaging, and positioning for core Resident Benefits Package products across various sales and marketing channels. Drive competitive intelligence and collaborate with cross-functional teams to ensure successful product launches and market adoption.
The role involves owning the design, setup, and technical execution of client implementations while acting as a strategic liaison between various internal teams. Key duties include leading discovery sessions, architecting system data flows, and providing technical training to ensure successful go-lives.
Lead a team of Technical Implementation Managers to oversee customer onboarding, technical configuration, and activation readiness. Partner cross-functionally to refine implementation workflows and ensure a scalable, high-quality customer experience.
Head of Onboarding (Director or VP level, depending on experience)
Second Nature
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Full Time
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a month ago
Second Nature
Lead and optimize the customer onboarding experience to ensure new clients successfully adopt and derive value from the product suite. Build scalable onboarding programs and streamline workflows to reduce time-to-value and increase activation rates.
Develop and automate operational reports and dashboards to provide data-driven insights on GTM performance and pipeline conversion. Partner with Sales, Marketing, and Customer Success teams to optimize RevOps processes and ensure CRM data integrity.
Lead the end-to-end operational excellence of the insurance program, managing a team of specialists and overseeing claims operations. Act as the primary internal expert and cross-functional liaison to ensure scalable processes and a best-in-class resident experience.
Own the launch calendar and operational accountability for all product and feature launches to ensure a seamless customer experience. Coordinate cross-functional teams to track readiness, facilitate tiering meetings, and provide executive visibility on launch health.
Design and develop core platform infrastructure including workflow orchestration and sandboxed execution environments for AI agents. Drive end-to-end rapid experimentation to improve engineering velocity while maintaining high-quality AI development loops.
The Sales Development Representative is responsible for identifying and qualifying potential property manager clients through outbound prospecting and lead generation. They will manage a pipeline of opportunities, conduct discovery calls, and collaborate with the sales team to meet quarterly targets.
The Engineering Manager will lead and mentor a team of engineers while remaining hands-on with coding, code reviews, and architectural decisions. They will collaborate with product and executive leadership to define technical strategy and ensure the delivery of scalable, secure software solutions.
The Staff Software Engineer will lead the design, architecture, and development of high-performance, scalable software systems while writing, testing, and maintaining high-quality code. This role also involves contributing to architectural decisions, upholding coding standards, and mentoring junior engineers.
The Product Manager will own the end-to-end delivery of Group Rate Internet (GRI) related strategic initiatives, partnering with leadership to craft a product roadmap spanning technology, operations, and finance. Key duties include working closely with internal stakeholders and third-party vendors to translate needs into actionable requirements while monitoring and reporting on key business and product metrics.