The Senior Product Manager owns the Command Center internal workflow platform, focusing on customer onboarding, activation, and enrollment management. The role is responsible for reducing operational complexity and leading the company's digital transformation away from manual processes.
Second Nature
16 Remote Job Openings at Second Nature
Psychological Wellbeing Practitioner (Fixed-term contract)
Second Nature
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Full Time
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2 days ago
Second Nature
Resident Insurance & Compliance Solutions Advisor
Second Nature
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Full Time
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9 days ago
Second Nature
Provide high-touch support for the renters insurance program, managing claims and coverage inquiries for residents and property managers. Assist clients with the legal formation of business entities and maintain compliance for licenses and filings across multiple states.
Drive new business acquisition by prospecting and selling SaaS products to mid-market property management companies. Manage the full sales cycle from lead generation to closing while maintaining strong relationships with key decision-makers.
The Implementation Manager owns the post-sale onboarding journey, guiding clients from signed contracts to full activation. This includes leading discovery, delivering training for Resident Benefits Packages, and refining scalable implementation workflows.
Design and execute enablement programs across implementation, customer experience, and support teams to accelerate customer time-to-value and adoption. You will create playbooks, training content, and feedback loops to optimize the post-sales customer journey and reduce churn.
Lead the GTM enablement function by managing a team of specialists across Sales, Implementation, and CSM domains to drive revenue outcomes. Develop strategic roadmaps, leadership readiness programs, and scalable asynchronous learning to improve GTM efficiency and retention.
Lead the go-to-market strategy, messaging, and positioning for core Resident Benefits Package products across various sales and marketing channels. Drive competitive intelligence and collaborate with cross-functional teams to ensure successful product launches and market adoption.
The role involves owning the design, setup, and technical execution of client implementations while acting as a strategic liaison between various internal teams. Key duties include leading discovery sessions, architecting system data flows, and providing technical training to ensure successful go-lives.
Lead a team of Technical Implementation Managers to oversee customer onboarding, technical configuration, and activation readiness. Partner cross-functionally to refine implementation workflows and ensure a scalable, high-quality customer experience.
Develop and automate operational reports and dashboards to provide data-driven insights on GTM performance and pipeline conversion. Partner with Sales, Marketing, and Customer Success teams to optimize RevOps processes and ensure CRM data integrity.
Own the launch calendar and operational accountability for all product and feature launches to ensure a seamless customer experience. Coordinate cross-functional teams to track readiness, facilitate tiering meetings, and provide executive visibility on launch health.
Design and develop core platform infrastructure including workflow orchestration and sandboxed execution environments for AI agents. Drive end-to-end rapid experimentation to improve engineering velocity while maintaining high-quality AI development loops.
The Sales Development Representative is responsible for identifying and qualifying potential property manager clients through outbound prospecting and lead generation. They will manage a pipeline of opportunities, conduct discovery calls, and collaborate with the sales team to meet quarterly targets.
The Engineering Manager will lead and mentor a team of engineers while remaining hands-on with coding, code reviews, and architectural decisions. They will collaborate with product and executive leadership to define technical strategy and ensure the delivery of scalable, secure software solutions.