The Systems and Network Administrator will manage client network infrastructure, Windows and Linux servers, and Microsoft 365/Azure environments. They are responsible for ensuring system security, performing backups, and acting as a trusted technical advisor to clients.
The role involves providing professional voice-based support to customers, handling enquiries, disputes, and complaints to ensure first-contact resolution. Additionally, the officer will implement client retention strategies and meet individual and team KPIs.
The Database Architect will design, optimize, and maintain scalable database structures to support high-traffic operational and customer-facing systems. They are responsible for ensuring data integrity, driving performance improvements, and mentoring the engineering team on database best practices.
The Senior Developer will design, develop, and maintain robust applications using PHP and Laravel while contributing to architectural decisions. They will also collaborate within a scrum-based team to ensure high-quality code delivery through testing, code reviews, and CI/CD pipeline management.
The role involves designing and maintaining automated CI/CD pipelines and managing cloud infrastructure using Infrastructure as Code. You will also be responsible for ensuring system reliability, monitoring performance, and integrating security best practices into deployment workflows.
Monitor and resolve overnight email and help-desk tickets while managing real-time order cancellations and modifications. Provide support by placing temporary holds on orders and escalating complex cases to the US team.
You will diagnose and resolve complex client issues by tracing logs and code while collaborating with senior engineering leadership. Additionally, you will demo the platform, document findings, and utilize AI tools to improve troubleshooting efficiency.
Process B2B and B2C customer orders accurately while managing them from entry through to delivery. Coordinate with internal teams and maintain customer records to ensure smooth sales operations.
The Marketing Assistant supports brand and lead-generation activities by creating digital content and managing Meta advertising campaigns. The role also involves qualifying prospective client leads through phone-based communication and collaborating with the Australian team.
The Marketing Assistant manages digital content creation, Meta advertising campaigns, and social media activities to support brand growth. Additionally, the role involves qualifying leads through phone and digital communication to ensure prospective clients are progressed to the appropriate team members.
Manage end-to-end guest bookings and inquiries across multiple channels while coordinating with internal teams to ensure property readiness. Provide professional support to resolve guest concerns and maintain high standards of service in a fast-paced environment.
The L1 Service Desk Engineer is responsible for resolving client incidents and service requests at first contact while maintaining clear communication and accurate documentation. The role involves triaging issues, escalating complex problems with full context, and contributing to continuous service improvement.
Design and build workflow automations to streamline operational processes across the technology environment. Maintain system integrations, cloud infrastructure, and CI/CD pipelines while leveraging AI tools to accelerate development.
Design and build reliable data pipelines and ETL processes while developing data models to support analytics. Create and maintain Power BI dashboards to provide stakeholders with clear visibility into business performance.
Design, build, and maintain system integrations across the technology environment using APIs, webhooks, and iPaaS platforms. Develop cloud infrastructure on Azure and contribute to technical design while applying AI tools to improve development workflows.
The Graphic Designer is responsible for creating high-quality visual assets across digital, print, and in-store environments to support brand identity and marketing campaigns. They will manage asset libraries, collaborate with cross-functional teams, and ensure all creative outputs align with brand guidelines and promotional timelines.
The Network Automation Software Engineer will build end-to-end solutions and APIs while automating business processes to improve operational efficiency. They will collaborate with stakeholders across the software development life cycle and maintain high-quality, clean code.
The DevOps Engineer will implement and manage development, testing, and automation tools while overseeing containerized environments and CI/CD pipelines. They are also responsible for designing automations to improve efficiency, managing infrastructure, and mentoring team members.
The Senior P6 Planner/Scheduler will build and maintain detailed project schedules, including tender, baseline, and recovery plans for major construction projects. They will also perform critical path analysis, manage extension-of-time processes, and provide data-driven insights to leadership to support commercial outcomes.
The Platform Engineer will maintain the security, reliability, and availability of critical systems infrastructure while designing scalable and observable platform architectures. They will also collaborate with cross-functional teams to automate workloads and provide tooling that accelerates delivery for development teams.
The IT Support Analyst provides first-line technical support for team members, managing service desk requests, onboarding, and troubleshooting common issues. They are responsible for maintaining the knowledge base, escalating complex cases, and managing hardware assets to ensure high service uptime.
The Enterprise Architect is responsible for establishing and maturing the organization's enterprise architecture capability, including defining target-state architectures and roadmaps. They will provide governance and assurance for technology investments while ensuring alignment with business strategy and facilitating platform modernization.
The Customer Care Team Member will identify and secure sales opportunities while providing exceptional support across multiple digital channels. They are responsible for resolving customer inquiries efficiently and maintaining high satisfaction scores through professional and personalized service.
The Information Security Analyst will prevent, mitigate, and respond to cyber security events while managing security controls across global IT assets. They will also interface with senior management to develop risk-based security programs and conduct regular vulnerability and compliance assessments.
The Corporate Services Administrator provides essential administrative, operational, and communication support to internal teams and external stakeholders. Key duties include managing rostering systems, handling participant enquiries, maintaining CRM data, and assisting executive leadership with scheduling.
The eCommerce Coordinator is responsible for the day-to-day operational integrity, product data accuracy, and technical execution of online platforms. They will manage promotional setups, conduct QA testing, and collaborate with cross-functional teams to optimize website performance.
Design and implement scalable ELT/ETL pipelines to ensure accurate and secure data movement across enterprise platforms. Maintain Snowflake-based data ingestion processes while applying Medallion Architecture principles to organize data for analytics.
The L2 Service Desk Engineer is responsible for resolving complex technical incidents and stabilizing client environments through advanced troubleshooting. The role also involves mentoring L1 engineers, maintaining accurate technical documentation, and coordinating with third-party vendors to ensure service reliability.
The IT Compliance Analyst will oversee internal and external IT audit processes, maintain control registers, and ensure regulatory compliance. The role also involves managing PCI-DSS compliance activities, including documentation, reporting, and coordinating with external consultants.
The Graphic Designer & Video Content Specialist will own creative execution across social media, paid advertising, events, and short-form video. They are responsible for designing ad creatives, producing social tiles, editing video content, and maintaining brand consistency.
The Service Delivery Manager is responsible for overseeing global IT service delivery, ensuring operational excellence, and maintaining high uptime. This role leads a 24/7 support team, manages major incidents, and drives continuous improvement through ITIL-based processes.
Provide Level 1/2 remote technical support for incidents and service requests while ensuring accurate logging in the ticketing system. Manage critical incidents, assist in cybersecurity threat triage, and maintain high standards of customer service and documentation.
The Assistant Design Coordinator prepares compliant waterproofing design documentation and technical reports for commercial and residential projects. They also provide technical advice, create shop drawings, and collaborate with internal teams using project management software.
The Lifecycle Marketing Manager will own the end-to-end email strategy, utilizing Klaviyo to drive customer acquisition, retention, and lifetime value. They will partner with the Merchandising team to create targeted campaigns that optimize inventory productivity and support business objectives.
Manage all IT incidents and service requests while providing remote troubleshooting for hardware, software, and network issues. Collaborate with engineering teams and maintain accurate records in the ticketing system to ensure a seamless user experience.
Manage a pre-qualified inbox to convert warm leads into booked meetings via phone calls and email follow-ups. Ensure prompt responses to leads and provide clean lead summaries for the sales team.
The Pricing Analyst manages vendor rate negotiations, maintains tariff and prefix lists, and develops pricing frameworks to ensure target margins. They are also responsible for customer-facing pricelist templates and the governance of negotiated pricing variations.
Lead the end-to-end delivery of CX-centric eCommerce technology projects from charter creation to market success. Facilitate Agile ceremonies and coach cross-functional teams to ensure scalable software application development and adoption.
Lead the security, reliability, and cost efficiency of cloud and edge infrastructure, specifically managing Cloudflare and AWS environments. Establish observability standards and drive incident response processes to improve system visibility and operational excellence.
