The Network IT Specialist will manage Tier 2 technical escalations, including networking, hardware, and connectivity issues for enterprise clients. They will also partner with cross-functional teams to optimize support operations through AI tooling, automation, and improved documentation.
You will build a strategic enterprise pipeline by researching target accounts and engaging executive stakeholders across various multi-location industries. You will partner with leadership to execute personalized outreach and manage complex account pursuit plans to generate qualified opportunities.
Lead complex enterprise buying journeys to position Rockbot as a strategic partner for large, multi-location organizations. Develop executive relationships and orchestrate cross-functional teams to deliver integrated media solutions that drive measurable business value.
